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Installing CorelDRAW - Previous Version Installed Error

Article ID: 77972 Email Print
Question
When installing a new verson of CorelDRAW X8, I'm getting an error that I have a previous version installed.

Answer

Users with Microsoft Visual Studio 2015 Update 2 are reporting issues installing CorelDRAW Graphics Suite X8 (CDGS X8). This update was released at the end of March and includes VC++ redistributables that are newer than those that are included in CDGS X8. The version included in Microsoft Visual Studio 2015 Update 2 is 14.0.23918.0 and the CDGS X8 version is 14.0.23506.0. CDGS X8 installer is failing when this redistributable is run and detects the newer version.

Corel is looking into a permanent solution with Microsoft, however an interim workaround would be to uninstall the VC++ component(s) blocking the CDGS X8 installation from Windows Control Panel, then reinstall the same component(s) after CDGS X8 is installed. It is important that the uninstalled Microsoft Visual Studio 2015 components be reinstalled and the updated version after CDGS X8 is successfully installed.

Procedure:

The steps to uninstall the components from Windows Control Panel, Programs are as follows:

  • For 64bit version of CDGS X8:

  • Launch Windows Control Panel, Programs, Programs and Features.

  • Scroll to Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918.0

  • Double-click to uninstall the Microsoft Visual C++ Redistributable.

  • Install CDGS X8.

  • Reinstall the 64bit version of Microsoft Visual C++ Redistributable: https://www.visualstudio.com/downloads/download-visual-studio-vs#d-visual-c


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Article Details
9015 Created on: Aug 01, 2016
Date updated: Aug 01, 2016
Tagged: install


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