Support Center > Knowledge base> Category: Troubleshooting
Category: Troubleshooting
26 Articles
Orange arrow How do I troubleshoot a problem with my auto focus assembly on my laser?

12766 views
  Checking the Auto Focus Plunger Assembly This guide will walk you through troubleshooting common problems when dealing with the Auto Focus feature. The Auto Focus Plunger is a tool the machine uses to focus the laser automatically.Below are troubleshooting and maintenance guidelines that will hel...
Posted in: Troubleshooting
Tagged: auto focus


Orange arrow When I hit print to send the job to the machine, the display shows this, Job: position error*. How do I fix this?

22861 views
  When the display reads "Position Error", this usually means that you have “Center Engraving” selected in the Dashboard and haven’t set a Center Point or did not mean to have Center Engraving selected at all. -->If you are not attempting to use the Center function in the Dashboard, deselect it in ...
Posted in: Troubleshooting

Orange arrow I'm seeing bars engraving to the right side of text and images. How do I fix this?

15760 views
  Systems: All When setting up Corel X6, there is a setting that much be chosen to work correctly with your Epilog Laser system. If it is not selected, it will result in engraved bars that extend past the right-hand side of the image, as shown below: To resolve this issue, please take the followin...
Posted in: Troubleshooting
Tagged: bars, corel x6


Orange arrow How do I align the laser beam on my Epilog Zing laser?

22483 views
  ...
Tagged: zing, align, laser


Orange arrow What do the Diagnostic Lights on the Fusion refer to?

4030 views
  LED Diagnostic Light References: https://www.epiloglaser.com/dist_site/tech/FusionDiagnosticLEDs.pdf...
Orange arrow How do I correct an out of square arm assembly for the Fusion?

469 views
  How do I correct an out of square arm assembly for the Fusion? Click the link below for instructions: https://www.epiloglaser.com/assets/downloads/tech-support/Correct-out-of-square-arm-assembly-Fusion.pdf...
Orange arrow How do I replace the Fusion Laser Safety Module?

417 views
  How do I replace the Fusion Laser Safety Module? Click the link below for instructions: https://www.epiloglaser.com/assets/downloads/tech-support/Installing-Laser-Safety-Board-Fusion.pdf...
Orange arrow Epilog Job Manager failing to load

1019 views
  Job Manager Error Message Issue Location: Job Manager Error Statement: Checking Printer Queue error message when loading the Job Manager If when loading the Epilog Job Manager, you run across a failure to load along with a message that states: Checking Printer Queue and will not load try the fo...
Orange arrow How do I keep my Helix/Mini clean?

731 views
  How do I keep my Helix/Mini clean? Click the link below for instructions: https://www.epiloglaser.com/assets/downloads/tech-support/Cleaning-Helix-Mini.pdf...
Orange arrow How do I set the Mini/Helix manual and auto focus?

561 views
  How do I set the Mini/Helix manual and auto focus? Click the link below for instructions: https://www.epiloglaser.com/assets/downloads/tech-support/Setting-Manual-Auto-Focus-Helix.pdf...
Orange arrow How do I square the Mini/Helix ruler guides?

445 views
  How do I square the Mini/Helix ruler guides? Click the link below for instructions: https://www.epiloglaser.com/assets/downloads/tech-support/Squaring-rulers-Mini-Helix.pdf...
Tagged: mini, helix, rulers


Orange arrow How do I align the Mini/Helix MT laser?

433 views
  How do I align the Mini/Helix MT laser? (For Mini/Helix manufactured from 2004-2009) Click the link below for instructions: https://www.epiloglaser.com/assets/downloads/tech-support/Mini-Helix_MT_Align_Laser.pdf...
Orange arrow How do you replace the Mini controller board?

389 views
  How do you replace the Mini controller board? Click the link below for instructions: https://www.epiloglaser.com/assets/downloads/tech-support/Mini-Controller-Board-Replacement.pdf...
Orange arrow How do I replace the Mini X-axis encoder reader?

356 views
  How do I replace the Mini X-axis encoder reader? Click the link below for instructions: https://www.epiloglaser.com/assets/downloads/tech-support/Mini-Encoder-reader-replacement.pdf...
Orange arrow How do I install the Mini keyboard?

326 views
  How do I install the Mini keyboard? Click the link below for instructions: https://www.epiloglaser.com/assets/downloads/tech-support/Mini-Keyboard.pdf...

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