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  1. Home
  2. Troubleshooting a Crossover Cable Connection
  • Drivers and Firmware 20 Articles

    • Printing from CorelDRAW - Dashboard Not Recognizing Hairlines or Outlines
    • How to install the Epilog Control Center & Dashboard Print Driver
    • Laser Engrave or Cut a City Map (CorelDRAW)
    • Blurry Driver Screen
    • Driver and Firmware Downloads
    • Symantec / Windows SmartScreen Warnings after Driver Downloads
    • Warning from AVAST Antivirus Software
    • How do I use the Job Manager?
    • Upgrading Firmware in Your Laser
    • Installing Firmware Updates with FlashMaster
    • Using the Dithering Option in the Epilog Laser Dashboard
    • Using an Apple Computer with Laser
    • Windows 8 Driver Install Using a Crossover Ethernet Cable
    • Using the Bottom-Up Engraving Option in the Laser Dashboard
    • Using the Center-Center Option in the Epilog Laser Dashboard
    • Saving Configuration Settings in the Epilog Laser Dashboard
    • Uninstalling a Windows Print Driver
    • 64 Bit Drivers for older Epilog Laser Systems
    • How to Set the Default Settings in the Print Driver
    • How to Install / Troubleshoot a USB Connection over Windows 7
  • System Maintenance 95 Articles

    • X-Axis Belt Replacement for Fusion Pro 32 and Fusion Pro 48
    • Aligning the CO2 Laser in the Zing 24
    • Aligning the CO2 Laser in the Zing 16
    • Aligning the CO2 Laser in the Fusion Edge
    • Cleaning the Laser's Vector Cutting Grid
    • How to replace the Zing lens carriage roller
    • How to replace the Zing Y-motor
    • How to replace the Zing X-motor
    • How to remove and install the Zing X-axis assembly
    • How to tension the Zing X-axis belt
    • How to replace the Zing table motor
    • How to replace the Zing power supply
    • How to remove and install the Zing lens carriage
    • How to replace the Zing laser assembly
    • How to replace the Zing control and display unit
    • How to check and adjust the Helix table level
    • How to check and adjust the Zing table level
    • How to replace the Zing mirrors
    • How to replace the Zing backplane board
    • How to replace the Zing X-axis belt
    • How to replace the Mini X-axis encoder strip
    • How to set the Mini X-Y home
    • How to replace the Mini/Helix Z-motor
    • How to replace the Mini Z-belt
    • How to replace the Mini power supply
    • How to replace the Mini Y-axis belt
    • How to replace the Mini X-axis motor
    • How to replace the Mini X-axis belt
    • How to install the Mini keyboard
    • How to replace the Mini X-axis encoder reader
    • How to replace the Mini controller board
    • How to align the Mini/Helix MT laser
    • How to align the Mini/Helix MX laser
    • How to replace the Mini & Helix X/Y Combo PCB
    • How to install the Mini/Helix super silent fans
    • How to square the Mini/Helix ruler guides
    • How to replace the Mini/Helix slider blocks
    • How to replace the FiberMark slider blocks
    • How to set the Mini/Helix manual & auto focus
    • How to replace the Helix Z-belt
    • How to replace the Helix/Mini Y-motor assembly
    • How to replace the Helix X-beam belt
    • How to replace the Helix X-axis assembly
    • How to replace the Mini linear rail assembly
    • How to replace the Helix double power supply
    • How to replace the Helix power supply
    • How to replace the Helix/Mini interlocks
    • How to upgrade the Helix double power supply
    • How to replace the Mini/Helix auto focus plunger
    • How to replace the Helix controller board
    • How to replace the Mini/Helix X-axis motor
    • How to upgrade the Mini/Helix fan assembly
    • How to upgrade the Mini/Helix laser tube
    • How to replace the Mini laser tube
    • How to replace the Helix/Mini fans
    • Cleaning and Maintenance for the Helix & Mini
    • How to clean the Helix encoder strip
    • How to replace the Fusion Y-axis drive
    • How to tension the Fusion X-axis belt
    • How to replace the Fusion X-axis idler
    • How to replace the Fusion X-axis sensor
    • How to replace the Fusion X-axis motor
    • How to adjust the Fusion table level
    • How to replace the Fusion rotary motor
    • How to replace the Fusion Z-motor
    • How to replace the Door Assembly on all Fusion Models
    • How to replace the Fusion keyboard assembly
    • How to install the Fusion X-motor
    • How to replace the Fusion Power Supply
    • How to replace the Fusion Laser Safety Module
    • How to install the Fusion Keypad Assembly
    • How to replace the Fusion Y-motor
    • How to calibrate the Fusion M2/32/40 focus
    • How to replace the Fusion X-Axis Belt
    • How to replace the lens on the Fusion
    • How to align the laser for the Fusion CO2
    • How to install the Fusion 3-Jaw Chuck Rotary Attachment
    • How to set the X-Y home position on the FiberMark
    • How to set the FiberMark manual focus gauge
    • How to replace the FiberMark X-motor
    • How to replace the FiberMark Z-motor
    • How to replace the FiberMark Y-motor
    • How to replace the FiberMark Laser
    • How to replace the Interlocks on the FiberMark
    • How to Remove the FiberMark X-axis Assembly
    • How to replace the Optics in the FiberMark
    • How to Optically Align the FiberMark
    • How to replace the FiberMark Encoder Strip
    • How to replace x-axis belt on the FiberMark
    • How to replace the FiberMark Controller Board
    • How to align the FiberMark Laser
    • How to Clean the X-axis Encoder Strip
    • Cleaning the X-Axis Linear Encoder
    • Cleaning Your Optics
    • Reducing Fire Hazards with your Laser
  • Troubleshooting 29 Articles

    • Networking 3 Articles
      • Troubleshooting a Crossover Cable Connection
      • Wireless Printing to an Epilog Laser
      • How to Install / Troubleshoot a USB Connection over Windows 7
    • Air Assist 1 Articles
      • Troubleshooting the Air Assist Feature
    • Epilog Zing 26 Articles
      • Aligning the Laser Beam on the Epilog Zing
      • Aligning the CO2 Laser in the Zing 24
      • Aligning the CO2 Laser in the Zing 16
      • How to replace the Zing lens carriage roller
      • How to replace the Zing Y-motor
      • How to replace the Zing X-motor
      • How to remove and install the Zing X-axis assembly
      • How to tension the Zing X-axis belt
      • Troubleshooting the Zing Engraver
      • How to replace the Zing table motor
      • How to replace the Zing power supply
      • How to remove and install the Zing lens carriage
      • How to replace the Zing laser assembly
      • How to replace the Zing control and display unit
      • How to check and adjust the Zing table level
      • How to replace the Zing mirrors
      • How to replace the Zing backplane board
      • How to replace the Zing X-axis belt
      • Y-Axis Motor Replacement on the Epilog Zing
      • X-Axis Assembly Removal and Installation for the Epilog Zing
      • Power Supply Replacement for the Epilog Zing
      • Lens Carriage Removal and Installation on the Epilog Zing
      • Laser Tube Assembly Replacement for the Zing Laser
      • Incorrect Carriage Roller Size
      • Control/Display Unit Replacement on the Epilog Zing
      • Lens Carriage Roller Replacement on the Zing Laser
    • Epilog Mini 56 Articles
      • How to replace the Mini X-axis encoder strip
      • How to set the Mini X-Y home
      • How to replace the Mini/Helix Z-motor
      • How to replace the Mini Z-belt
      • How to replace the Mini power supply
      • How to replace the Mini Y-axis belt
      • How to replace the Mini X-axis motor
      • How to replace the Mini X-axis belt
      • How to install the Mini keyboard
      • How to replace the Mini X-axis encoder reader
      • How to replace the Mini controller board
      • How to align the Mini/Helix MT laser
      • How to align the Mini/Helix MX laser
      • How to replace the Mini & Helix X/Y Combo PCB
      • How to install the Mini/Helix super silent fans
      • How to square the Mini/Helix ruler guides
      • How to replace the Mini/Helix slider blocks
      • How to set the Mini/Helix manual & auto focus
      • How to replace the Helix/Mini Y-motor assembly
      • How to replace the Mini linear rail assembly
      • How to replace the Helix/Mini interlocks
      • How to replace the Mini/Helix auto focus plunger
      • How to replace the Mini/Helix X-axis motor
      • How to upgrade the Mini/Helix fan assembly
      • How to upgrade the Mini/Helix laser tube
      • How to replace the Mini laser tube
      • How to replace the Helix/Mini fans
      • Cleaning and Maintenance for the Helix & Mini
      • How to Clean the X-axis Encoder Strip
      • Linear Encoder Cleaning on the Epilog Mini/Helix
      • Fan Replacement on the Epilog Mini and Helix Systems
      • Control Board Replacement on the Mini and Helix Systems
      • Checking Table Level on the Mini and Helix Lasers
      • Aligning the Laser Beam of the Mini and Helix
      • Adjusting Table Level for the Mini and Helix
      • Loss of Power in a Epilog Mini/Helix
      • X-Axis Rail Assembly Replacement on the Epilog Mini
      • Z-Axis Belt Replacement in the Epilog Mini
      • Y-Axis Belt Replacement on the Epilog Mini/Helix/FiberMark
      • Setting Manual Focus and Auto Focus on the Mini/Helix
      • Z-Motor Replacement in the Mini/Helix
      • Squaring the Ruler Guides on the Mini/Helix
      • X-Axis Encoder Strip Replacement for the Mini/Helix
      • Setting the X-Y Home Position on the Mini/Helix
      • X-Axis IKO Bearing Set Replacement in the Mini
      • Power Supply Replacement (IPXQ) on the Epilog Mini
      • Auto Focus Plunger Replacement on the Mini/Helix
      • Display Installation on the Mini/Helix
      • I-Beam Replacement on the Epilog Mini
      • X-Axis Motor Replacement on the Epilog Mini
      • Laser Tube Replacement in the Epilog Mini and Helix
      • Super-Silent Fans Installation Instructions for the Epilog Mini and Helix
      • Keyboard Installation on the Mini
      • X-Axis Flex Cable Replacement on the Epilog Mini
      • X-Axis Belt Replacement on the Mini
      • X-Axis Encoder Read Head Replacement on the Mini
    • Epilog Helix 44 Articles
      • How to check and adjust the Helix table level
      • How to align the Mini/Helix MT laser
      • How to align the Mini/Helix MX laser
      • How to replace the Mini & Helix X/Y Combo PCB
      • How to install the Mini/Helix super silent fans
      • How to square the Mini/Helix ruler guides
      • How to replace the Mini/Helix slider blocks
      • How to set the Mini/Helix manual & auto focus
      • How to replace the Helix Z-belt
      • How to replace the Helix/Mini Y-motor assembly
      • How to replace the Helix X-beam belt
      • How to replace the Helix X-axis assembly
      • How to replace the Helix double power supply
      • How to replace the Helix power supply
      • How to replace the Helix/Mini interlocks
      • How to upgrade the Helix double power supply
      • How to replace the Mini/Helix auto focus plunger
      • How to replace the Helix controller board
      • How to replace the Mini/Helix X-axis motor
      • How to upgrade the Mini/Helix fan assembly
      • How to upgrade the Mini/Helix laser tube
      • How to replace the Helix/Mini fans
      • Cleaning and Maintenance for the Helix & Mini
      • How to clean the Helix encoder strip
      • How to Clean the X-axis Encoder Strip
      • Linear Encoder Cleaning on the Epilog Mini/Helix
      • Fan Replacement on the Epilog Mini and Helix Systems
      • Control Board Replacement on the Mini and Helix Systems
      • Checking Table Level on the Mini and Helix Lasers
      • Aligning the Laser Beam of the Mini and Helix
      • Adjusting Table Level for the Mini and Helix
      • Loss of Power in a Epilog Mini/Helix
      • Y-Axis Belt Replacement on the Epilog Mini/Helix/FiberMark
      • Setting Manual Focus and Auto Focus on the Mini/Helix
      • Z-Motor Replacement in the Mini/Helix
      • Squaring the Ruler Guides on the Mini/Helix
      • X-Axis Encoder Strip Replacement for the Mini/Helix
      • Setting the X-Y Home Position on the Mini/Helix
      • Power Supply Replacement (Meanwell) in the Epilog Helix
      • Power Supply (IPXQ to Meanwell) Replacement in the Epilog Helix
      • Auto Focus Plunger Replacement on the Mini/Helix
      • Display Installation on the Mini/Helix
      • Laser Tube Replacement in the Epilog Mini and Helix
      • Super-Silent Fans Installation Instructions for the Epilog Mini and Helix
    • FiberMark 20 Articles
      • How to replace the FiberMark slider blocks
      • How to align the laser for the Fusion FiberMark
      • How the Diagnostic LEDs function for the Fusion and FiberMark
      • How to set the X-Y home position on the FiberMark
      • How to set the FiberMark manual focus gauge
      • How to replace the FiberMark X-motor
      • How to replace the FiberMark Z-motor
      • How to replace the FiberMark Y-motor
      • How to replace the FiberMark Laser
      • How to replace the Interlocks on the FiberMark
      • How to Remove the FiberMark X-axis Assembly
      • How to replace the Optics in the FiberMark
      • How to Optically Align the FiberMark
      • How to replace the FiberMark Encoder Strip
      • How to replace x-axis belt on the FiberMark
      • How to replace the FiberMark Controller Board
      • How to align the FiberMark Laser
      • How to Clean the X-axis Encoder Strip
      • How to Install / Troubleshoot a USB Connection over Windows 7
      • Y-Axis Belt Replacement on the Epilog Mini/Helix/FiberMark
    • Legend 36EXT 2 Articles
      • Aligning the Laser in the 36EXT
      • Replacing the X-Motor on the Legend 36EXT
    • Fusion 34 Articles
      • X-Axis Motor Replacement for Fusion Pro 32 and Fusion Pro 48
      • X-Axis Drive Board Replacement For Fusion Pro 32 and Fusion Pro 48
      • X-Axis Belt Replacement for Fusion Pro 32 and Fusion Pro 48
      • Replacing the Top Door on the Fusion Edge 24
      • Aligning the CO2 Laser in the Fusion Edge
      • How to read the Fusion Safety Interlock Laser Status Indicators
      • How to replace the Fusion Y-axis drive
      • How to tension the Fusion X-axis belt
      • How to replace the Fusion X-axis idler
      • How to replace the Fusion X-axis sensor
      • How to replace the Fusion X-axis motor
      • How to fix vertical vector lines on all Fusion models
      • How to adjust the Fusion table level
      • How to replace the Fusion rotary motor
      • How to replace the Fusion Z-motor
      • How to replace the Door Assembly on all Fusion Models
      • How to replace the Fusion keyboard assembly
      • How to install the Fusion X-motor
      • How to replace the Fusion Power Supply
      • How to replace the Fusion Laser Tube
      • How to replace the Fusion Laser Safety Module
      • How to install the Fusion Keypad Assembly
      • How to correct an out of square arm assembly for Fusion
      • How to replace the Fusion Y-motor
      • How to calibrate the Fusion M2/32/40 focus
      • How to replace the Fusion X-Axis Belt
      • Fusion Menu Short Cuts
      • How to replace the lens on the Fusion
      • How to align the laser for the Fusion FiberMark
      • How the Diagnostic LEDs function for the Fusion and FiberMark
      • How to install the Epilog Control Center & Dashboard Print Driver
      • How to align the laser for the Fusion CO2
      • How to install the Fusion 3-Jaw Chuck Rotary Attachment
      • Fusion Diagnostic LED Reference
    • Aligning the Laser Beam on the Epilog Zing
    • Aligning the CO2 Laser in the Zing 24
    • Aligning the CO2 Laser in the Zing 16
    • Aligning the Laser in the 36EXT
    • Aligning the CO2 Laser in the Fusion Edge
    • How to replace the Zing lens carriage roller
    • How to replace the Zing Y-motor
    • Troubleshooting the Zing Engraver
    • How to replace the Zing power supply
    • How to replace the Zing mirrors
    • How to replace the Mini X-axis encoder strip
    • How to replace the Mini/Helix Z-motor
    • How to replace the Mini Z-belt
    • How to replace the Mini Y-axis belt
    • How to replace the Mini X-axis motor
    • How to install the Mini keyboard
    • How to replace the Mini X-axis encoder reader
    • How to replace the Mini controller board
    • How to align the Mini/Helix MT laser
    • How to square the Mini/Helix ruler guides
    • How to set the Mini/Helix manual & auto focus
    • Cleaning and Maintenance for the Helix & Mini
    • Job Manager Error Message
    • How to replace the Fusion Laser Safety Module
    • How to correct an out of square arm assembly for Fusion
    • Fusion Diagnostic LED Reference
    • Checking the Auto Focus Plunger Assembly
    • Job Position Error
    • CorelDRAW X6 Settings: Fix Engraved Bars Extending Past Right Side of Image
  • Replacing Optics 3 Articles

    • How to replace the lens on the Fusion
    • How to replace the Optics in the FiberMark
    • Replacing the Legend 36EXT Lens Assembly
  • CorelDRAW Questions 46 Articles

    • Print Merge in CorelDRAW
    • Printing from CorelDRAW - Dashboard Not Recognizing Hairlines or Outlines
    • CorelDRAW 2019 Epilog Software Suite Fix
    • Photo Laser Engraving on Wood - CorelDRAW X5 - 2018
    • Laser Engrave or Cut a City Map (CorelDRAW)
    • Find and Replace a Color in CorelDRAW
    • How to Create a Jig for the Laser
    • Installing CorelDRAW - Previous Version Installed Error
    • Converting Vector Artwork from CMYK to RGB - CorelDRAW
    • CorelDraw Zooming Issue
    • Placing Text on a Path in CorelDRAW
    • Adding an Italic / Oblique Effect to a non-Italic Font - CorelDRAW X7
    • Tracing Clipart to Remove a White Background from Clipart
    • Tracing a Logo in CorelDRAW 13
    • Creating an Outline Around a Clipart Image in Corel
    • Color Management Settings CorelDRAW X5, X6, X7
    • Removing the Background from a Photo
    • Tiling a Graphic in CorelDRAW
    • Printing Mulitple Items with CorelDRAW's Imposition Layout Feature
    • Changing the Default Pen Width in CorelDRAW X6
    • Creating Wood Veneer Inlays
    • Laser Resolution and How it Affects Engraving
    • Layering a Clip Art Image
    • Creating a 3D Effect With the Laser on Acrylic and Glass
    • Photo Engraving Do's and Don'ts
    • Everything You Wanted to Know about Fonts...and Then Some!
    • Make Your Own FontBot
    • Manipulating Clip Art to Create Unique Designs
    • Design Tips for Non-Designers
    • Using the Dithering Option in the Epilog Laser Dashboard
    • Working with Single Line Fonts in CorelDRAW X4
    • Using What the Font to Identify Fonts
    • Creating 3D Artwork
    • Using the Straighten Image Tool in Corel X4
    • Setting up a Gun Stock for Engraving
    • Duplicating Around a Center Point in CorelDRAW
    • Using the Weld Tool in CorelDRAW
    • Creating a Quick Bounding Box for the Red Dot Pointer
    • Creating a Vignette in CorelDRAW
    • How to Create Monograms for Your Laser
    • Creating a Skateboard Jig in CorelDRAW X5
    • How to Create a Snowflake Ornament in Corel X6
    • Cutting and Engraving Different Line Weights
    • Smaller fonts with hairline outline will not cut (beeps, job done) in CorelDRAW X6.
    • Large Fonts Automatically Vector Cut in CorelDRAW X6
    • Flattening Two Lines Into One
  • Graphic Program Questions 16 Articles

    • Laser Engrave or Cut a City Map (Adobe Illustrator)
    • Laser Engrave or Cut a City Map (CorelDRAW)
    • Converting Vector Artwork from CMYK to RGB - CorelDRAW
    • Printing to your Laser from AutoCAD
    • Laser 3D Model Making with 123D Make
    • Laser Resolution and How it Affects Engraving
    • Layering a Clip Art Image
    • Creating a 3D Effect With the Laser on Acrylic and Glass
    • Photo Engraving Do's and Don'ts
    • Everything You Wanted to Know about Fonts...and Then Some!
    • Make Your Own FontBot
    • Manipulating Clip Art to Create Unique Designs
    • Design Tips for Non-Designers
    • How to Set Up Artwork for Engraving with the Rotary Attachment
    • Creating a Quick Bounding Box for the Red Dot Pointer
    • Cutting and Engraving Different Line Weights
  • Materials 8 Articles

    • Photo Laser Engraving on Wood - CorelDRAW X5 - 2018
    • Laser Systems and Printed Circuit Boards
    • Laser 3D Model Making with 123D Make
    • How to Laser Engrave and Cut Fabrics
    • Easily Remove Engraving Residue from Wood
    • Creating an Applique
    • Different Marks You Can Achieve on the FiberMark
    • Mirror Engraving
  • PhotoLaser Plus 8 Articles

    • Creating a Multiple Name Badge Layout using Print Merge
    • PhotoLaser Plus Quick Start
    • Exporting from PhotoLaser Plus
    • Exporting from PhotoLaser Plus
    • Engraving Small Wood Photos with PhotoLaser Plus
    • Problem Installing PhotoLaser Plus
    • Creating a Serial Tag with Variable Data in PhotoLaser Plus
    • Transforming a Vignette in PhotoLaser Plus
  • Epilog Job Manager 2 Articles

    • Job Manager Error Message
    • How do I use the Job Manager?
  • Adobe Illustrator 2 Articles

    • Laser Engrave or Cut a City Map (Adobe Illustrator)
    • Expanding Thin Shapes for Laser Cutting - Adobe Illustrator CC 2014
  • Fusion Pro 2 Articles

    • X-Axis Assembly Replacement for Fusion Pro 32 and Fusion Pro 48
    • X-Axis Home Switch Replacement for Fusion Pro 32 and Fusion Pro 48
  • General Questions 29 Articles

    • Laser Exhaust Requirements
    • Maximum Rotary Attachment Diameters
    • Power Consumption and Your Laser
    • How to read the Fusion Safety Interlock Laser Status Indicators
    • Laser Engrave or Cut a City Map (Adobe Illustrator)
    • Laser Engrave or Cut a City Map (CorelDRAW)
    • Blurry Driver Screen
    • Fusion Diagnostic LED Reference
    • How Much Combustible Gas is Released From Laser Engraving
    • How Do I Choose My Laser System's Wattage?
    • Laser Systems and Printed Circuit Boards
    • Bar Code Engraving Suggestions
    • Lens Cleaner - How to Purchase More
    • Material Safety and your Laser
    • Selecting an Uninterrupted Power Supply for your Epilog Laser System
    • Incremental Movement of the Engraving Table Up and Down
    • Warning from AVAST Antivirus Software
    • Maximum Table Weight
    • Focus Lens 101
    • Laser Resolution and How it Affects Engraving
    • YAG Laser vs. CO2 Lasers
    • How to set up a project on the Vector Pin Table
    • Using the Stop/Focus Feature
    • Setting up a Gun Stock for Engraving
    • Moving the Laser System
    • Using a Mask to Create a Color Fill
    • Power Requirements by Laser Wattage
    • 220VAC Power Connections: Core End Type and Photo
    • Purchase or Print a New Laser Alignment Target

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Troubleshooting a Crossover Cable Connection

  • Date updated 2015-04-08
  • Rating
  • Categories
  • Networking
  • Tags
  • Troubleshooting
  • trouble shooting
  • ethernet
  • crossover

I'm having problems printing over my crossover cable. What is the problem?

Troubleshooting a Direct Network Connection via Crossover Cable

If you find yourself unable to print when connected to the host computer via crossover cable, please check the following items for a possible resolution.

  1. Delete all jobs from queue. 
  2. Confirm the Epilog Laser being used is "online."
  3. Confirm the IP address of the TCP/IP port matches the laser’s IP address.
  4. Check the status of the network connection. 
  5. Confirm that the correct IP address is being used for the network connection. 
  6.  "Ping" the laser.

Note: This technical library article is written for a direct connection from the computer’s network adapter to the network port on the Epilog Laser using a crossover Ethernet cable. Using a standard straight-through CAT 4/5/6 cable will not work.

To determine if you are working with a crossover cable, check the colored wires on each end. On a crossover cable, the colored wires at each end will not be in the same sequence.

Due to the infinite types and setups when working with either a residential or business network, Epilog Laser supports a direct network connection via a crossover cable only. If you are trying to install you Epilog laser on an existing business or residential network, please contact your company’s IT support person or a network professional for further assistance.

If you are using two or more lasers and each is connected to a separate Ethernet port on the host computer, you will need to set up each laser as a separate printer, using separately created TCP/IP ports that match the laser’s IP (described below). You also will need to configure each network connection to match (described below.)

Deleting All Print Jobs from Queue:

Sometimes a job may get stuck in the Windows Print Queue. This will cause all other jobs to pile up behind the job that is stuck. Make sure you have no jobs that are now stuck in queue.

To check and delete the Windows Print Queue:

1. Click the Start button and select “Printers and Faxes."

 

2. Double-click the printer you are using to open its Print Queue.

 

3. Right-click the document you want to stop printing, and then click Cancel. You can cancel the printing of multiple documents by holding down the CTRL Key and then selecting each document you want to cancel.

Once all the documents are selected, right-click one of them and click Cancel.


Confirm the Printer being used is “Online."

A printer connected to any TCP/IP port must have a current status of “Online” in order to communicate with the host computer via Ethernet cable. If this status is “Offline” then you will be unable to send print jobs to the laser.

To check the laser’s status:

  1. Open “Printers and Faxes” by clicking Start, click Control Panel, click Printers and Other Hardware, and then click Printers and Faxes.
  2. Right click on the icon for the Epilog Laser to open its menu.
  3. There should be a menu item labeled “Use Printer Offline." If you see that menu item, it indicates the printer is currently online. If this option reads “Use Printer Online,” it means you are currently offline.

 

Confirm the IP Address of the TCP/IP Printer Port Matches the Laser’s IP address

A standard Internet TCP/IP port was created when your laser was installed. If the IP address of the port does not match the IP address of the laser, the computer will be unable to communicate properly with the laser.

To check this, you will first need to get the current IP address of the laser. To check the IP address of the laser on the:

Legend/Legend EX/Legend 24TT:

  1. Go to the “Options” menu and press Enter. 
  2. Choose “Networking” in the Options menu and press Enter.
  3. Note the current IP Address.
  4. Press “Escape” to exit and return to the Menu Screen

Mini/Helix:

  1. Quickly depress and release the “Go” and “Pointer” buttons simultaneously to display the “Functions Menu” 
  2. Continue to press the “Go” button until the IP Address is visible and note the address. 
  3. Continue to press the “Go” button until the display reads “GO/SAVE” and then press “Go” to return to the jobs screen.

36EXT:

  1. Press the “Config” button on the display panel. 
  2. Using the “Down Arrow” button, cycle down until the IP Address is visible and note the value given. 
  3. Press “Cancel” to return to main job screen.

Once the address of the laser is known, you will need to compare this address with the one that was entered when creating the TCP/IP port.

To check this address:

  1. Click the “Start” button in Windows and choose the “Printers and Faxes” icon. 
  2. Right click the icon for the Epilog Laser and choose “Properties” from the menu. 
  3. Click on the “Ports” tab in the Printer Properties and note the port being used. This port should either read “Internet TCP/IP port” or something to effect of “IP_192xxxxx”.
  4. Choose “Configure Port” to view the Port information. 
  5.  Note the IP address that is currently set for the printer, making sure that it matches the IP address that was obtained from the laser.

If the IP address given for the Printer in the Port Setting does not match the IP address of the Epilog Laser, change the address in the Port Settings to match and click the “OK” button and the then “Close” button to confirm the new Port Settings.

Port Settings should also be specific for both the Protocol and the Queue Name.

  • The settings and values for each are below:
  • Protocol should be set to “LPR.”
  • Queue name should be “Legend.”

Checking the Status of the Network Connection:

You can check the current status of the network connection in Windows. This status can help to determine what the issue may be. To check a network connection status:

  1. Click the Windows “Start” button and choose “Control Panel”. 
  2. Right click “Network Connections” in Control Panel to view the network connections. 
  3. Right click the LAN connection that is associated with the Epilog Laser and choose “Status” from this menu.

The current LAN connection status will be displayed in the open window and when connected, should read “Status: Connected."

If you see the following:
Limited or No Connectivity - There is most likely an IP address conflict that is causing the issue and portions of this article will address possible solutions.

Network Cable Unplugged - A cable is unplugged or the laser is turned off. Check the connection of the crossover cable to both the computer and the laser, making sure both ends are securely in place and properly connected.

Confirming the correct IP address is being used for the Network Connection

When establishing a network connection to the Epilog laser using the crossover cable, the network adapter on your computer was configured with an IP address that is different from the IP address in the laser. The IP addresses used in the manual will be used as examples in this section.

IP Address Examples from Manual:
Laser IP 192.168.3.4
Network IP 192.168.3.3


Please Note! – Earlier in this document we had you check to make sure the IP address from your laser was the same as the Printer Port. For this portion of the article we need to ensure your Network IP address is different from the IP address of your laser. We point this out because some users are not familiar with setting up IP addresses, and it can sometimes be confusing as to which IP address needs to be the same and which needs to be different.

To check and ensure the IP address of your network adapter is within the same string as the Epilog laser, follow these instructions:

  1. Click the Windows “Start” button and choose “Control Panel”. 
  2. Double click the “Network Connections” icon to open Network Connections.
  3. Right click on the “LAN” connection and choose “Properties” from the right click menu. 
  4. In the “Local Area Connection Properties” window, highlight “Internet Protocol TCP/IP” and then click the “Properties” button below it.

After clicking on “Properties” you will have two options: “Obtain IP Address Automatically” and “Use the Following IP Address." You will want to make sure that “Use the Following IP Address” is selected.

The setting should read something like this:
IP: 192.168.3.3 - The last digit in this string must be different than the last digit of the IP address that you recorded from your laser.
Subnet Mask: 255.255.255.0
Default Gateway: 000.000.000.000

Once you have ensured the IP address in the Network Connection is set properly, click Okay and close out any additional open windows

Pinging the Laser

You may try to “Ping” the Epilog laser to check and see if a network connection has been established. When pinging a device on the network, a signal is sent from the computer to the device and is then responded to by that device. This indicates the host computer is able to communicate with the device connected to the network.

Checking the connection by pinging the Epilog laser will indicate an IP address string match between the Epilog Laser and the host computer.

To “Ping” the Epilog Laser:

  1. Click the Windows “Start” button and choose “Run” in the Start Menu. 
  2. In the Run Dialog Box, type CMD (no quotation marks), and then click “OK."
  3. The DOS window will open and a blinking DOS prompt will be visible. 
  4. At the DOS prompt type “ping [IP address] and hit “Enter”

Example: If the IP address of the Epilog Laser is 192.168.3.4 you would type: Ping 192.168.3.4
Don’t forget to put a space between “Ping” and the IP address and do not use quotation marks.

If the connection is made, your screen should read as shown below:

Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp.
U:\>ping 192.168.3.4 Pinging 192.168.3.4 with 32 bytes of data:

Reply from 192.168.3.4: bytes=32 time=35ms TTL=64
Reply from 192.168.3.4: bytes=32 time=6ms TTL=64
Reply from 192.168.3.4: bytes=32 time=2ms TTL=64
Reply from 192.168.3.4: bytes=32 time=23ms TTL=64

Ping statistics for 192.168.3.4:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milliseconds:
Minimum = 2ms, Maximum = 35ms, Average = 16ms

U:\>

Your screen may appear slightly different but as long as there are four “Reply” lines with no lost packets, then a network connection from the computer to the laser has been established. If you do not receive four “Reply” messages, and get either a “Connection Timed Out” or “Host Unreachable” message, your connection with the Epilog Laser is not established.

If this is the case, please contact our technical support team at tech@epiloglaser.com or call 303.215.9171.

 

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