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  1. Home
  2. Troubleshooting the Air Assist Feature
  • Drivers and Firmware 20 Articles

    • Printing from CorelDRAW - Dashboard Not Recognizing Hairlines or Outlines
    • How to install the Epilog Control Center & Dashboard Print Driver
    • Laser Engrave or Cut a City Map (CorelDRAW)
    • Blurry Driver Screen
    • Driver and Firmware Downloads
    • Symantec / Windows SmartScreen Warnings after Driver Downloads
    • Warning from AVAST Antivirus Software
    • How do I use the Job Manager?
    • Upgrading Firmware in Your Laser
    • Installing Firmware Updates with FlashMaster
    • Using the Dithering Option in the Epilog Laser Dashboard
    • Using an Apple Computer with Laser
    • Windows 8 Driver Install Using a Crossover Ethernet Cable
    • Using the Bottom-Up Engraving Option in the Laser Dashboard
    • Using the Center-Center Option in the Epilog Laser Dashboard
    • Saving Configuration Settings in the Epilog Laser Dashboard
    • Uninstalling a Windows Print Driver
    • 64 Bit Drivers for older Epilog Laser Systems
    • How to Set the Default Settings in the Print Driver
    • How to Install / Troubleshoot a USB Connection over Windows 7
  • System Maintenance 96 Articles

    • Leveling the Table in the Fusion Pro 48
    • X-Axis Belt Replacement for Fusion Pro 32 and Fusion Pro 48
    • Aligning the CO2 Laser in the Zing 24
    • Aligning the CO2 Laser in the Zing 16
    • Aligning the CO2 Laser in the Fusion Edge
    • Cleaning the Laser's Vector Cutting Grid
    • How to replace the Zing lens carriage roller
    • How to replace the Zing Y-motor
    • How to replace the Zing X-motor
    • How to remove and install the Zing X-axis assembly
    • How to tension the Zing X-axis belt
    • How to replace the Zing table motor
    • How to replace the Zing power supply
    • How to remove and install the Zing lens carriage
    • How to replace the Zing laser assembly
    • How to replace the Zing control and display unit
    • How to check and adjust the Helix table level
    • How to check and adjust the Zing table level
    • How to replace the Zing mirrors
    • How to replace the Zing backplane board
    • How to replace the Zing X-axis belt
    • How to replace the Mini X-axis encoder strip
    • How to set the Mini X-Y home
    • How to replace the Mini/Helix Z-motor
    • How to replace the Mini Z-belt
    • How to replace the Mini power supply
    • How to replace the Mini Y-axis belt
    • How to replace the Mini X-axis motor
    • How to replace the Mini X-axis belt
    • How to install the Mini keyboard
    • How to replace the Mini X-axis encoder reader
    • How to replace the Mini controller board
    • How to align the Mini/Helix MT laser
    • How to align the Mini/Helix MX laser
    • How to replace the Mini & Helix X/Y Combo PCB
    • How to install the Mini/Helix super silent fans
    • How to square the Mini/Helix ruler guides
    • How to replace the Mini/Helix slider blocks
    • How to replace the FiberMark slider blocks
    • How to set the Mini/Helix manual & auto focus
    • How to replace the Helix Z-belt
    • How to replace the Helix/Mini Y-motor assembly
    • How to replace the Helix X-beam belt
    • How to replace the Helix X-axis assembly
    • How to replace the Mini linear rail assembly
    • How to replace the Helix double power supply
    • How to replace the Helix power supply
    • How to replace the Helix/Mini interlocks
    • How to upgrade the Helix double power supply
    • How to replace the Mini/Helix auto focus plunger
    • How to replace the Helix controller board
    • How to replace the Mini/Helix X-axis motor
    • How to upgrade the Mini/Helix fan assembly
    • How to upgrade the Mini/Helix laser tube
    • How to replace the Mini laser tube
    • How to replace the Helix/Mini fans
    • Cleaning and Maintenance for the Helix & Mini
    • How to clean the Helix encoder strip
    • How to replace the Fusion Y-axis drive
    • How to tension the Fusion X-axis belt
    • How to replace the Fusion X-axis idler
    • How to replace the Fusion X-axis sensor
    • How to replace the Fusion X-axis motor
    • How to adjust the Fusion table level
    • How to replace the Fusion rotary motor
    • How to replace the Fusion Z-motor
    • How to replace the Door Assembly on all Fusion Models
    • How to replace the Fusion keyboard assembly
    • How to install the Fusion X-motor
    • How to replace the Fusion Power Supply
    • How to replace the Fusion Laser Safety Module
    • How to install the Fusion Keypad Assembly
    • How to replace the Fusion Y-motor
    • How to calibrate the Fusion M2/32/40 focus
    • How to replace the Fusion X-Axis Belt
    • How to replace the lens on the Fusion
    • How to align the laser for the Fusion CO2
    • How to install the Fusion 3-Jaw Chuck Rotary Attachment
    • How to set the X-Y home position on the FiberMark
    • How to set the FiberMark manual focus gauge
    • How to replace the FiberMark X-motor
    • How to replace the FiberMark Z-motor
    • How to replace the FiberMark Y-motor
    • How to replace the FiberMark Laser
    • How to replace the Interlocks on the FiberMark
    • How to Remove the FiberMark X-axis Assembly
    • How to replace the Optics in the FiberMark
    • How to Optically Align the FiberMark
    • How to replace the FiberMark Encoder Strip
    • How to replace x-axis belt on the FiberMark
    • How to replace the FiberMark Controller Board
    • How to align the FiberMark Laser
    • How to Clean the X-axis Encoder Strip
    • Cleaning the X-Axis Linear Encoder
    • Cleaning Your Optics
    • Reducing Fire Hazards with your Laser
  • Troubleshooting 30 Articles

    • Networking 3 Articles
      • Troubleshooting a Crossover Cable Connection
      • Wireless Printing to an Epilog Laser
      • How to Install / Troubleshoot a USB Connection over Windows 7
    • Air Assist 1 Articles
      • Troubleshooting the Air Assist Feature
    • Epilog Zing 26 Articles
      • Aligning the Laser Beam on the Epilog Zing
      • Aligning the CO2 Laser in the Zing 24
      • Aligning the CO2 Laser in the Zing 16
      • How to replace the Zing lens carriage roller
      • How to replace the Zing Y-motor
      • How to replace the Zing X-motor
      • How to remove and install the Zing X-axis assembly
      • How to tension the Zing X-axis belt
      • Troubleshooting the Zing Engraver
      • How to replace the Zing table motor
      • How to replace the Zing power supply
      • How to remove and install the Zing lens carriage
      • How to replace the Zing laser assembly
      • How to replace the Zing control and display unit
      • How to check and adjust the Zing table level
      • How to replace the Zing mirrors
      • How to replace the Zing backplane board
      • How to replace the Zing X-axis belt
      • Y-Axis Motor Replacement on the Epilog Zing
      • X-Axis Assembly Removal and Installation for the Epilog Zing
      • Power Supply Replacement for the Epilog Zing
      • Lens Carriage Removal and Installation on the Epilog Zing
      • Laser Tube Assembly Replacement for the Zing Laser
      • Incorrect Carriage Roller Size
      • Control/Display Unit Replacement on the Epilog Zing
      • Lens Carriage Roller Replacement on the Zing Laser
    • Epilog Mini 56 Articles
      • How to replace the Mini X-axis encoder strip
      • How to set the Mini X-Y home
      • How to replace the Mini/Helix Z-motor
      • How to replace the Mini Z-belt
      • How to replace the Mini power supply
      • How to replace the Mini Y-axis belt
      • How to replace the Mini X-axis motor
      • How to replace the Mini X-axis belt
      • How to install the Mini keyboard
      • How to replace the Mini X-axis encoder reader
      • How to replace the Mini controller board
      • How to align the Mini/Helix MT laser
      • How to align the Mini/Helix MX laser
      • How to replace the Mini & Helix X/Y Combo PCB
      • How to install the Mini/Helix super silent fans
      • How to square the Mini/Helix ruler guides
      • How to replace the Mini/Helix slider blocks
      • How to set the Mini/Helix manual & auto focus
      • How to replace the Helix/Mini Y-motor assembly
      • How to replace the Mini linear rail assembly
      • How to replace the Helix/Mini interlocks
      • How to replace the Mini/Helix auto focus plunger
      • How to replace the Mini/Helix X-axis motor
      • How to upgrade the Mini/Helix fan assembly
      • How to upgrade the Mini/Helix laser tube
      • How to replace the Mini laser tube
      • How to replace the Helix/Mini fans
      • Cleaning and Maintenance for the Helix & Mini
      • How to Clean the X-axis Encoder Strip
      • Linear Encoder Cleaning on the Epilog Mini/Helix
      • Fan Replacement on the Epilog Mini and Helix Systems
      • Control Board Replacement on the Mini and Helix Systems
      • Checking Table Level on the Mini and Helix Lasers
      • Aligning the Laser Beam of the Mini and Helix
      • Adjusting Table Level for the Mini and Helix
      • Loss of Power in a Epilog Mini/Helix
      • X-Axis Rail Assembly Replacement on the Epilog Mini
      • Z-Axis Belt Replacement in the Epilog Mini
      • Y-Axis Belt Replacement on the Epilog Mini/Helix/FiberMark
      • Setting Manual Focus and Auto Focus on the Mini/Helix
      • Z-Motor Replacement in the Mini/Helix
      • Squaring the Ruler Guides on the Mini/Helix
      • X-Axis Encoder Strip Replacement for the Mini/Helix
      • Setting the X-Y Home Position on the Mini/Helix
      • X-Axis IKO Bearing Set Replacement in the Mini
      • Power Supply Replacement (IPXQ) on the Epilog Mini
      • Auto Focus Plunger Replacement on the Mini/Helix
      • Display Installation on the Mini/Helix
      • I-Beam Replacement on the Epilog Mini
      • X-Axis Motor Replacement on the Epilog Mini
      • Laser Tube Replacement in the Epilog Mini and Helix
      • Super-Silent Fans Installation Instructions for the Epilog Mini and Helix
      • Keyboard Installation on the Mini
      • X-Axis Flex Cable Replacement on the Epilog Mini
      • X-Axis Belt Replacement on the Mini
      • X-Axis Encoder Read Head Replacement on the Mini
    • Epilog Helix 44 Articles
      • How to check and adjust the Helix table level
      • How to align the Mini/Helix MT laser
      • How to align the Mini/Helix MX laser
      • How to replace the Mini & Helix X/Y Combo PCB
      • How to install the Mini/Helix super silent fans
      • How to square the Mini/Helix ruler guides
      • How to replace the Mini/Helix slider blocks
      • How to set the Mini/Helix manual & auto focus
      • How to replace the Helix Z-belt
      • How to replace the Helix/Mini Y-motor assembly
      • How to replace the Helix X-beam belt
      • How to replace the Helix X-axis assembly
      • How to replace the Helix double power supply
      • How to replace the Helix power supply
      • How to replace the Helix/Mini interlocks
      • How to upgrade the Helix double power supply
      • How to replace the Mini/Helix auto focus plunger
      • How to replace the Helix controller board
      • How to replace the Mini/Helix X-axis motor
      • How to upgrade the Mini/Helix fan assembly
      • How to upgrade the Mini/Helix laser tube
      • How to replace the Helix/Mini fans
      • Cleaning and Maintenance for the Helix & Mini
      • How to clean the Helix encoder strip
      • How to Clean the X-axis Encoder Strip
      • Linear Encoder Cleaning on the Epilog Mini/Helix
      • Fan Replacement on the Epilog Mini and Helix Systems
      • Control Board Replacement on the Mini and Helix Systems
      • Checking Table Level on the Mini and Helix Lasers
      • Aligning the Laser Beam of the Mini and Helix
      • Adjusting Table Level for the Mini and Helix
      • Loss of Power in a Epilog Mini/Helix
      • Y-Axis Belt Replacement on the Epilog Mini/Helix/FiberMark
      • Setting Manual Focus and Auto Focus on the Mini/Helix
      • Z-Motor Replacement in the Mini/Helix
      • Squaring the Ruler Guides on the Mini/Helix
      • X-Axis Encoder Strip Replacement for the Mini/Helix
      • Setting the X-Y Home Position on the Mini/Helix
      • Power Supply Replacement (Meanwell) in the Epilog Helix
      • Power Supply (IPXQ to Meanwell) Replacement in the Epilog Helix
      • Auto Focus Plunger Replacement on the Mini/Helix
      • Display Installation on the Mini/Helix
      • Laser Tube Replacement in the Epilog Mini and Helix
      • Super-Silent Fans Installation Instructions for the Epilog Mini and Helix
    • FiberMark 20 Articles
      • How to replace the FiberMark slider blocks
      • How to align the laser for the Fusion FiberMark
      • How the Diagnostic LEDs function for the Fusion and FiberMark
      • How to set the X-Y home position on the FiberMark
      • How to set the FiberMark manual focus gauge
      • How to replace the FiberMark X-motor
      • How to replace the FiberMark Z-motor
      • How to replace the FiberMark Y-motor
      • How to replace the FiberMark Laser
      • How to replace the Interlocks on the FiberMark
      • How to Remove the FiberMark X-axis Assembly
      • How to replace the Optics in the FiberMark
      • How to Optically Align the FiberMark
      • How to replace the FiberMark Encoder Strip
      • How to replace x-axis belt on the FiberMark
      • How to replace the FiberMark Controller Board
      • How to align the FiberMark Laser
      • How to Clean the X-axis Encoder Strip
      • How to Install / Troubleshoot a USB Connection over Windows 7
      • Y-Axis Belt Replacement on the Epilog Mini/Helix/FiberMark
    • Legend 36EXT 2 Articles
      • Aligning the Laser in the 36EXT
      • Replacing the X-Motor on the Legend 36EXT
    • Fusion 34 Articles
      • X-Axis Motor Replacement for Fusion Pro 32 and Fusion Pro 48
      • X-Axis Drive Board Replacement For Fusion Pro 32 and Fusion Pro 48
      • X-Axis Belt Replacement for Fusion Pro 32 and Fusion Pro 48
      • Replacing the Top Door on the Fusion Edge 24
      • Aligning the CO2 Laser in the Fusion Edge
      • How to read the Fusion Safety Interlock Laser Status Indicators
      • How to replace the Fusion Y-axis drive
      • How to tension the Fusion X-axis belt
      • How to replace the Fusion X-axis idler
      • How to replace the Fusion X-axis sensor
      • How to replace the Fusion X-axis motor
      • How to fix vertical vector lines on all Fusion models
      • How to adjust the Fusion table level
      • How to replace the Fusion rotary motor
      • How to replace the Fusion Z-motor
      • How to replace the Door Assembly on all Fusion Models
      • How to replace the Fusion keyboard assembly
      • How to install the Fusion X-motor
      • How to replace the Fusion Power Supply
      • How to replace the Fusion Laser Tube
      • How to replace the Fusion Laser Safety Module
      • How to install the Fusion Keypad Assembly
      • How to correct an out of square arm assembly for Fusion
      • How to replace the Fusion Y-motor
      • How to calibrate the Fusion M2/32/40 focus
      • How to replace the Fusion X-Axis Belt
      • Fusion Menu Short Cuts
      • How to replace the lens on the Fusion
      • How to align the laser for the Fusion FiberMark
      • How the Diagnostic LEDs function for the Fusion and FiberMark
      • How to install the Epilog Control Center & Dashboard Print Driver
      • How to align the laser for the Fusion CO2
      • How to install the Fusion 3-Jaw Chuck Rotary Attachment
      • Fusion Diagnostic LED Reference
    • Aligning the Laser Beam on the Epilog Zing
    • Leveling the Table in the Fusion Pro 48
    • Aligning the CO2 Laser in the Zing 24
    • Aligning the CO2 Laser in the Zing 16
    • Aligning the Laser in the 36EXT
    • Aligning the CO2 Laser in the Fusion Edge
    • How to replace the Zing lens carriage roller
    • How to replace the Zing Y-motor
    • Troubleshooting the Zing Engraver
    • How to replace the Zing power supply
    • How to replace the Zing mirrors
    • How to replace the Mini X-axis encoder strip
    • How to replace the Mini/Helix Z-motor
    • How to replace the Mini Z-belt
    • How to replace the Mini Y-axis belt
    • How to replace the Mini X-axis motor
    • How to install the Mini keyboard
    • How to replace the Mini X-axis encoder reader
    • How to replace the Mini controller board
    • How to align the Mini/Helix MT laser
    • How to square the Mini/Helix ruler guides
    • How to set the Mini/Helix manual & auto focus
    • Cleaning and Maintenance for the Helix & Mini
    • Job Manager Error Message
    • How to replace the Fusion Laser Safety Module
    • How to correct an out of square arm assembly for Fusion
    • Fusion Diagnostic LED Reference
    • Checking the Auto Focus Plunger Assembly
    • Job Position Error
    • CorelDRAW X6 Settings: Fix Engraved Bars Extending Past Right Side of Image
  • Replacing Optics 3 Articles

    • How to replace the lens on the Fusion
    • How to replace the Optics in the FiberMark
    • Replacing the Legend 36EXT Lens Assembly
  • CorelDRAW Questions 46 Articles

    • Print Merge in CorelDRAW
    • Printing from CorelDRAW - Dashboard Not Recognizing Hairlines or Outlines
    • CorelDRAW 2019 Epilog Software Suite Fix
    • Photo Laser Engraving on Wood - CorelDRAW X5 - 2018
    • Laser Engrave or Cut a City Map (CorelDRAW)
    • Find and Replace a Color in CorelDRAW
    • How to Create a Jig for the Laser
    • Installing CorelDRAW - Previous Version Installed Error
    • Converting Vector Artwork from CMYK to RGB - CorelDRAW
    • CorelDraw Zooming Issue
    • Placing Text on a Path in CorelDRAW
    • Adding an Italic / Oblique Effect to a non-Italic Font - CorelDRAW X7
    • Tracing Clipart to Remove a White Background from Clipart
    • Tracing a Logo in CorelDRAW 13
    • Creating an Outline Around a Clipart Image in Corel
    • Color Management Settings CorelDRAW X5, X6, X7
    • Removing the Background from a Photo
    • Tiling a Graphic in CorelDRAW
    • Printing Mulitple Items with CorelDRAW's Imposition Layout Feature
    • Changing the Default Pen Width in CorelDRAW X6
    • Creating Wood Veneer Inlays
    • Laser Resolution and How it Affects Engraving
    • Layering a Clip Art Image
    • Creating a 3D Effect With the Laser on Acrylic and Glass
    • Photo Engraving Do's and Don'ts
    • Everything You Wanted to Know about Fonts...and Then Some!
    • Make Your Own FontBot
    • Manipulating Clip Art to Create Unique Designs
    • Design Tips for Non-Designers
    • Using the Dithering Option in the Epilog Laser Dashboard
    • Working with Single Line Fonts in CorelDRAW X4
    • Using What the Font to Identify Fonts
    • Creating 3D Artwork
    • Using the Straighten Image Tool in Corel X4
    • Setting up a Gun Stock for Engraving
    • Duplicating Around a Center Point in CorelDRAW
    • Using the Weld Tool in CorelDRAW
    • Creating a Quick Bounding Box for the Red Dot Pointer
    • Creating a Vignette in CorelDRAW
    • How to Create Monograms for Your Laser
    • Creating a Skateboard Jig in CorelDRAW X5
    • How to Create a Snowflake Ornament in Corel X6
    • Cutting and Engraving Different Line Weights
    • Smaller fonts with hairline outline will not cut (beeps, job done) in CorelDRAW X6.
    • Large Fonts Automatically Vector Cut in CorelDRAW X6
    • Flattening Two Lines Into One
  • Graphic Program Questions 16 Articles

    • Laser Engrave or Cut a City Map (Adobe Illustrator)
    • Laser Engrave or Cut a City Map (CorelDRAW)
    • Converting Vector Artwork from CMYK to RGB - CorelDRAW
    • Printing to your Laser from AutoCAD
    • Laser 3D Model Making with 123D Make
    • Laser Resolution and How it Affects Engraving
    • Layering a Clip Art Image
    • Creating a 3D Effect With the Laser on Acrylic and Glass
    • Photo Engraving Do's and Don'ts
    • Everything You Wanted to Know about Fonts...and Then Some!
    • Make Your Own FontBot
    • Manipulating Clip Art to Create Unique Designs
    • Design Tips for Non-Designers
    • How to Set Up Artwork for Engraving with the Rotary Attachment
    • Creating a Quick Bounding Box for the Red Dot Pointer
    • Cutting and Engraving Different Line Weights
  • Materials 8 Articles

    • Photo Laser Engraving on Wood - CorelDRAW X5 - 2018
    • Laser Systems and Printed Circuit Boards
    • Laser 3D Model Making with 123D Make
    • How to Laser Engrave and Cut Fabrics
    • Easily Remove Engraving Residue from Wood
    • Creating an Applique
    • Different Marks You Can Achieve on the FiberMark
    • Mirror Engraving
  • PhotoLaser Plus 8 Articles

    • Creating a Multiple Name Badge Layout using Print Merge
    • PhotoLaser Plus Quick Start
    • Exporting from PhotoLaser Plus
    • Exporting from PhotoLaser Plus
    • Engraving Small Wood Photos with PhotoLaser Plus
    • Problem Installing PhotoLaser Plus
    • Creating a Serial Tag with Variable Data in PhotoLaser Plus
    • Transforming a Vignette in PhotoLaser Plus
  • Epilog Job Manager 2 Articles

    • Job Manager Error Message
    • How do I use the Job Manager?
  • Adobe Illustrator 2 Articles

    • Laser Engrave or Cut a City Map (Adobe Illustrator)
    • Expanding Thin Shapes for Laser Cutting - Adobe Illustrator CC 2014
  • Fusion Pro 3 Articles

    • Leveling the Table in the Fusion Pro 48
    • X-Axis Assembly Replacement for Fusion Pro 32 and Fusion Pro 48
    • X-Axis Home Switch Replacement for Fusion Pro 32 and Fusion Pro 48
  • General Questions 29 Articles

    • Laser Exhaust Requirements
    • Maximum Rotary Attachment Diameters
    • Power Consumption and Your Laser
    • How to read the Fusion Safety Interlock Laser Status Indicators
    • Laser Engrave or Cut a City Map (Adobe Illustrator)
    • Laser Engrave or Cut a City Map (CorelDRAW)
    • Blurry Driver Screen
    • Fusion Diagnostic LED Reference
    • How Much Combustible Gas is Released From Laser Engraving
    • How Do I Choose My Laser System's Wattage?
    • Laser Systems and Printed Circuit Boards
    • Bar Code Engraving Suggestions
    • Lens Cleaner - How to Purchase More
    • Material Safety and your Laser
    • Selecting an Uninterrupted Power Supply for your Epilog Laser System
    • Incremental Movement of the Engraving Table Up and Down
    • Warning from AVAST Antivirus Software
    • Maximum Table Weight
    • Focus Lens 101
    • Laser Resolution and How it Affects Engraving
    • YAG Laser vs. CO2 Lasers
    • How to set up a project on the Vector Pin Table
    • Using the Stop/Focus Feature
    • Setting up a Gun Stock for Engraving
    • Moving the Laser System
    • Using a Mask to Create a Color Fill
    • Power Requirements by Laser Wattage
    • 220VAC Power Connections: Core End Type and Photo
    • Purchase or Print a New Laser Alignment Target

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Troubleshooting the Air Assist Feature

  • Date updated 2015-11-06
  • Rating
  • Categories
  • Air Assist
  • Tags
  • Troubleshooting
  • trouble shooting
  • Air Assist
  • compressor

My Air Assist is not operating correctly. How do I fix it?

Troubleshooting the Air Assist Feature

Machine Types: Mini 18, Mini 24, Helix, and EXT

This guide will walk you through troubleshooting the most common problems that keep the Air Assist feature from working properly. Below are some common scenarios that prevent proper functioning. First, determine which scenario best describes your challenge and then see the corresponding solution.

Please note: when both the Air Assist pump and the machine are on but not engraving, you should be able to hear air leaking from the Air Assist solenoid. Also understand these troubleshooting steps were designed for machines that continually run the air compressor.

Scenario 1:

  • There is no air coming out of the Air Assist nozzle on the lens carriage
  • There is no air leaking out of the back of the machine
  • You cannot hear a hissing noise coming from the back of the machine

If any of the above sound like your situation, scroll to troubleshooting guide A.

Scenario 2:

  • There is no air coming out of the Air Assist nozzle on the lens carriage
  • You hear air leaking out of the back of the machine
  • It does not appear there is air blowing onto the material

If you're encountering any of the problems from Scenario 2, scroll down to troubleshooting guide B.

Troubleshooting Guide A:

  1. Begin by unplugging the Air Assist hose from the back of the machine. This is done by pushing in on the ring that surrounds the hose while pulling out the hose at the same time.
  2. Then turn on the Air Assist pump and make sure you have air coming out of the hose. If you already do have air coming out of the hose then skip to troubleshooting guide B.
  3. If no air is coming out of the hose then you ’ll need to check for obstructions.

How to check for obstructions:

  • Unplug the hose to the compressor and verify that there is air coming out the compressor.
  • If air is present coming out of the compressor try replacing the hose and see if this corrects the problem.
  • If air is not presently coming out of the compressor then your compressor is not working properly and it will need to be replaced.

Troubleshooting Guide B:

  1. The first step is to verify that you have Air Assist option turned on.
    Please note: If you have a Mini 18 and you do not have air coming out of the Air Assist please check troubleshooting guide A as the Mini 18 does not have an Air Assist solenoid to turn the air off and should always be on. If you are still having problems with the Air Assist please call technical support at 303.215.9171 to troubleshoot further.)

    On Mini and Helix engravers manufacturered prior to April, 2010 you can reach these settings by pressing the STOP and UP keys at the same time for turning Air Assist on or off for during raster mode. Press STOP and POINTER at the same time to change the setting for Air Assist during vector operation. To change the setting, use the up and down arrows and then press GO to save the setting. If you have a Mini or Helix system manufactured after April 2010, you can access these settings by pressing the "Config" key on your machine and then pressing the Focus key until you reach the Air Assist settings.

    On the EXT machines you can change this setting under the configure button (CON). Press the down arrow until you see the Air Assist option. First make sure you see the blinking cursor on the Air Assist setting. Then use the left or right arrows to change the settings to either RASTER (air on, raster mode only), VECTOR (air on, vector mode only), BOTH (air on, both modes) and NONE ( always off ).
  2. If you have both of those settings turned to “yes” then you should be able to feel air coming out of the nozzle while the machine is running a job (NOTE: this can be done by opening the window during operation and feeling under the Air Assist nozzle, a vector job at slow speed will make this task easier to perform. If Air Assist is running you will no longer have leakage from the back of the machine.)
  3. If step one was completed and you still do not have air coming out of the Air Assist nozzle but have air leaking from the back of the machine then please call our tech support team at 303.215.9171, and press 1 to order a new Air Assist solenoid for your machine.

    You will want to have your serial number handy – you can find it on the back left hand side of the engraver on a black plate that looks like the one below.

 

 

%MCEPASTEBIN%

  • My Air Assist is not operating correctly. How do I fix it?
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  • 16371 Table Mountain Parkway
    Golden, CO 80403, USA

  • Phone: +1 303 277 1188
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