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How do I call Epilog Support?
At Epilog, our goal is to resolve your issues as quickly and clearly as possible. To ensure that every case is documented, tracked, and handled by the right technician, we use email as our primary communication method rather than inbound phone calls. Why We Don’t Offer Inbound Phone Support Faster (...)
How Much Combustible Gas is Released From Laser Engraving
Combustible gas release from laser engraving is extremely minuscule. When materials are engraved with a laser, they emit combustion products. These consist largely of simple carbon smoke and debris. Gases are also produced; typical combustion gas products for some common engraving materials are shown below. The values are provided in (...)
How To Pay For an Order
Estimated time: 5 minutes • Skill: Basic This guide explains how to submit a credit card payment for an Epilog Laser order after receiving a quote from a technician. Follow the steps below to complete your payment quickly and securely. Submit Payment from Your Quote Locate and click the Pay (...)
Material Safety and your Laser
While nearly any material you put into your engraving system will contain and or release some sort of residue or debris, generally speaking, most materials are safe to use in your system. However, there are certain materials not suited for laser engraving and cutting – these materials can corrode the (...)
Maximum Rotary Attachment Diameters
Maximum diameter that will fit on the Rotary Attachment for each system Epilog Zing 24: 5.25″ (133mm) Epilog Mini 18: 3″ (76mm) Epilog Mini 24: 5″ (127mm) Epilog Helix: 8″ (203mm) Fusion 32: 10.75″ (273 mm) Fusion 40: 10.75″ (273 mm) Fusion M2 32: 10.25″ (260 mm) Fusion M2 40: (...)
Reducing Fire Hazards with your Laser
This article will guide you through recommendations to reduce fire hazard with your laser. Your laser system uses a high intensity beam of light that can generate extremely high temperatures when it comes into contact with the material being engraved, marked or cut. Some materials are extremely flammable and can (...)
YAG Laser vs. CO2 Lasers
Two of the most common types of lasers you hear about are YAG and CO2. While Epilog manufactures a CO2 laser system, we wanted to give you some information about the two different types of laser systems and which one may be right for your application. Both CO2 lasers and (...)