Service and Repair Archives

Autofocus Plunger Install

How do I replace the auto focus plunger on my mini helix engraver?

Estimated time: 15 minutes • Skill: Beginner This procedure walks you through replacing the Auto Focus Plunger on your laser system. Following these steps carefully will ensure proper installation and reliable autofocus operation after the replacement is complete. Component Overview Exploded view of the carriage assembly Preparation Power on the (...)

02/09/2026

Bearing Rails

Keep your bearing rails clean to promote smooth performance.

Remove Assembly Cover To begin the cleaning and greasing of the bearing rails, shut off the laser and remove the power cord from the machine. Loosen, but do not remove, the five Phillips head screws along the back of the X-Axis Assembly, as well as the two screws on the (...)

12/31/2025

Blurry Driver Screen On Windows 10

Why am I seeing a blurry driver screen on my Windows 10 High-Resolution Display?

Please find the attachment for an in-depth description

09/24/2024

Checking and Leveling the Table

If you notice uneven engraving or reduced power in specific corners of your Mini or Helix, the table may be out of level. This guide explains how to check and level the table for optimal performance.

Estimated time: 15-20 minutes • Skill: Beginner A perfectly level engraving table is essential for accurate focusing and consistent engraving results. This guide will walk you through checking and adjusting the table level on your Epilog Mini or Helix laser system. Checking Table Level Access the table. Power on the (...)

06/30/2026

Cleaning and Maintenance – Mini / Helix

How do I keep my Helix/Mini clean?

Please find the attachment for an in-depth description.

12/31/2025

Cleaning Optics – Mini / Helix

How do I clean the optics in my laser system?

Ensuring your optics are clean will help your laser system perform its best. If smoke, resin, or other contaminants are allowed to accumulate too heavily, they will reduce the available laser power and may cause damage. Dirty optics can also greatly reduce the engraving and cutting quality of your machine (...)

12/31/2025

Cleaning the Encoder Strip: Essential Maintenance for Accurate Printing

A clean linear encoder strip helps your machine achieve accurate positioning.

Procedure Power down and unplug the machine. For your safety, completely turn off the laser system and disconnect the power cord from the back of the machine before beginning. Loosen the assembly cover screws. Using a Phillips head screwdriver, loosen the seven screws that secure the X-Axis assembly cover. There (...)

12/31/2025

Cleaning Your Optics

Cleaning your lens and mirrors is an essential part of routine maintenance.

Remove Left Side Panel To begin by the optics cleaning procedure, start by shutting off the laser and remove the power cord from the machine. Remove the left side panel by removing the four Phillips head screws on the side of the machine and the two screws on the (...)

12/31/2025

CO2 Laser Tickle Settings

What are tickle settings and how can I adjust them?

Introduced in the Epilog Mini and Helix engravers, laser tickle settings allow the user to customize certain CO2 laser characteristics by modifying the radio frequency (RF) signals sent to the laser tube. The role of the RF signal is to excite and energize the gas mixture within the CO2 laser (...)

04/02/2025

Controller Board

Replace the controller board that acts as the brain of your laser machine.

Record Settings If your machine will boot up, we’ll start by writing down some settings that will save you time later. Press the Go and Pointer button at the same time to access the Function menu and cycle through the headings by pressing the Go button. Write down the Serial (...)

09/01/2026

Extended Cold Start Guide

My laser has been inactive for a long time and will not fire.

Lasers that have been inactive for a period of time may not fire right away. There are settings in the machine to help warm the laser before use. Please start with the CO2 Laser Tickle Settings guide first. If the laser has been inactive for an extended period of time, (...)

04/08/2025

Fan Replacement on the Epilog Mini and Helix Systems

How do I replace the fans on my Epilog Mini or Helix System?

Machine Type: Epilog Mini 18/24 and Helix Tools Needed: #2 Phillips head screwdriver, 6/32 Nut driver Flat head screwdriver or wire cutter Turn engraver off and unplug it from the wall. Face the back of the machine where the exhaust is located. Remove the 8 screws holding the back panel (...)

09/17/2024

Service and Repair

Filters

Filters

Autofocus Plunger Install

Bearing Rails

Blurry Driver Screen On Windows 10

Checking and Leveling the Table

Cleaning and Maintenance – Mini / Helix

Cleaning Optics – Mini / Helix

Cleaning the Encoder Strip: Essential Maintenance for Accurate Printing

Cleaning Your Optics

CO2 Laser Tickle Settings

Controller Board

Extended Cold Start Guide

Fan Replacement on the Epilog Mini and Helix Systems