Archives des services et réparations

Nettoyage des optiques – Fusion Maker, Edge et Pro

Ce document explique comment nettoyer correctement les optiques des chariots Fusion Maker, Edge et Pro.

Daily Maintenance Cleaning Remove the lens and carriage mirror. Safely detach both the lens and carriage mirror using the video guide below. Figure 1. Lens and carriage mirror removal process. Carriage Optics Removal Steps Disconnect the air tubing from the lens. Loosen the thumb screws on the carriage cover and (...)

12/31/2025

Mes œuvres ne s'affichent pas dans le tableau de bord Epilog.

Mes illustrations n'apparaissent pas dans le tableau de bord Epilog et le temps d'exécution indique 0:00 ?

Explanation of the Symptoms When encountering this issue, you may see something similar to the image below—here we can see the artwork in the preview thumbnail, but the artwork does not appear in the work area: However, if zoomed out, we can see that the artwork did transfer to the (...)

04/25/2025

Pro 24, Pro 36

Calibrage manuel de la jauge de mise au point – Fusion Maker, Edge, Pro

Apprenez à calibrer la jauge de mise au point manuelle sur une machine Fusion Maker, Edge ou Pro.

This procedure outlines the steps required to calibrate the manual focus gauge after completing the Focus Calibration Wizard. Proper calibration ensures that the gauge accurately reflects the correct focal height determined using the Calibration Wizard. Note: The Calibration Wizard is available only on firmware version 1.1.2.1 or later. To update (...)

12/31/2025

Pro 24, Pro 36

Comment remplacer le pilote du moteur de l'axe X : guide étape par étape

Apprenez à remplacer la carte d'entraînement de l'axe X TE0104 sur les machines 17000 Edge et Pro. Cette réparation peut potentiellement résoudre divers problèmes de mouvement de l'axe X et aider à rétablir un fonctionnement fluide.

This guide will walk you through the process of removing, installing, and programming the X-Axis Drive Board for Fusion Edge and Pro 24 / 36 models. Proper precautions, including the use of an anti-static strap, are essential to ensure the safe handling of electronic components. Drive Board Replacement Procedure Models: (...)

11/11/2025

Génération des journaux machine

Comment générer les journaux machine ?

Generating machine logs enables Epilog Technical Support to gather important information about the machine, aiding in its diagnosis and troubleshooting. The process is straightforward and requires either a USB flash drive or a network-connected machine. This guide will outline the steps for generating logs. Logs can be generated one of (...)

04/11/2025

Procédures de nettoyage – Fusion Maker, Edge et Pro

Ce document décrit en détail le nettoyage et l'entretien généraux des machines Fusion Maker, Edge et Pro.

Regular cleaning of the Fusion Pro engraver will result in a longer service life of the engraver and less down time. Additionally, regular cleaning of the Fusion Pro engraver can mitigate the risk of flare-ups and other thermal events. A mild household cleaner or degreaser can be used to clean (...)

12/31/2025

Liste de contrôle pour le remplacement CO2 / faible puissance

Ce guide vous aidera à diagnostiquer et à résoudre les problèmes de faible rendement de votre système laser série 17000.

Having to continually reduce speed and increase power can indicate low output from the laser. This document will help identify a low output laser tube on a 17000 Maker, Edge, or Pro machine. Checklist Optics Alignment Focus Reference Engraving Download the sample file below. Reference Engraving Open the file and (...)

04/09/2025

Pro 24, Pro 36

Remplacement du module de commande – Fusion Edge, Maker, Pro

The control module is a crucial component of your Fusion Maker, Fusion Edge, or Fusion Pro engraver, enabling seamless operation and precise control. This guide provides step-by-step instructions for safely removing and installing a new control module to ensure optimal performance. Following these procedures will help you maintain your engraver’s (...)

04/04/2025

Assemblage du support de bord

Comment monter mon support Edge Laser ?

The Fusion Edge Stand is an essential accessory designed to support your laser system with stability and ease of mobility. Whether you’re setting up a new machine or replacing an existing stand, this guide provides step-by-step instructions to help you assemble the stand safely and efficiently. By carefully following each (...)

04/04/2025

Liste de contrôle pour le remplacement CO2 / Aucune sortie

Ce guide vous aidera à diagnostiquer et à résoudre les problèmes d'absence de sortie avec votre système laser de la série 17000.

These items should be checked before replacing a CO2 laser tube with no output. If the laser has been inactive for more than one (1) month, follow the Extended Cold Start Guide first. The goal of this document is to determine the operational status of the CO2 laser in a (...)

04/09/2025

Guide rapide : Calibrage du joystick pour des mouvements précis

Le calibrage du joystick peut résoudre des problèmes tels que des mouvements retardés, un contrôle imprécis ou le déplacement spontané du chariot en mode jog.

Steps to Calibrate the Joystick Open the Settings Menu On the display panel, press the gear icon in the top-right corner to open the Settings menu. Image 1: Home screen with gear icon in top-right corner Access Advanced Settings Press and hold the word “Settings” on the screen until the (...)

03/16/2026