{"id":1014,"date":"2024-04-16T21:43:11","date_gmt":"2024-04-16T21:43:11","guid":{"rendered":"https:\/\/support.epiloglaser.com\/staging\/?page_id=1014"},"modified":"2026-05-07T12:40:15","modified_gmt":"2026-05-07T18:40:15","slug":"submit-ticket","status":"publish","type":"page","link":"https:\/\/support.epiloglaser.com\/staging\/submit-ticket\/","title":{"rendered":"Submit a Ticket"},"content":{"rendered":"<div>Tech Support<\/div>\n<h1>Submit a Ticket<\/h1>\n<h2>One of our technicians will get back to you as soon as possible.<\/h2>\n<h2>Your local distributor will get back to you as soon as possible.<\/h2>\n<div>\n<div class=\"uk-padding uk-padding-remove-top uk-text-reset\">\n<p class=\"uk-text-small uk-margin-remove uk-text-center\">This site is protected by reCAPTCHA and the Google<br \/>\n    <a class=\"uk-text-primary\" href=\"https:\/\/policies.google.com\/privacy\"><u>Privacy Policy<\/u><\/a> and<br \/>\n    <a class=\"uk-text-primary\" href=\"https:\/\/policies.google.com\/terms\"><u>Terms of Service<\/u><\/a> apply.<\/p>\n<\/p><\/div>\n<\/div>\n<div>\n<p>    <script>\nwindow.dataLayer = window.dataLayer || [];\nwindow.dataLayer.push({\n  'event': 'gform_submit',\n  'formID': 'submit ticket',\n  'formVariant': 'full page',\n});\n<\/script>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"name\":\"Hero Section\",\"type\":\"section\",\"props\":{\"animation_delay\":false,\"class\":\"hero\",\"image\":\"wp-content\\\/uploads\\\/hero_submit-ticket.jpg\",\"image_effect\":\"fixed\",\"image_loading\":true,\"image_parallax_bgy\":\"0,220\",\"image_parallax_easing\":\"1\",\"image_position\":\"top-center\",\"image_size\":\"cover\",\"media_overlay\":\"rgba(0, 0, 0, 0.2)\",\"media_overlay_gradient\":\"linear-gradient(to bottom, rgba(0, 0, 0, 0.3) 75%, rgba(0, 0, 0, 0.8) 95%, rgba(0, 0, 0, 0.8) 100%)\",\"preserve_color\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"class\":\"uk-light\",\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-1\"},\"children\":[{\"type\":\"headline\",\"props\":{\"class\":\"uk-text-uppercase\",\"content\":\"Tech Support\",\"margin_remove_bottom\":true,\"text_align\":\"center\",\"title_element\":\"div\"}},{\"type\":\"headline\",\"props\":{\"block_align\":\"center\",\"content\":\"Submit a Ticket\",\"margin\":\"remove-vertical\",\"margin_remove_top\":true,\"maxwidth\":\"2xlarge\",\"text_align\":\"center\",\"title_decoration\":\"divider\",\"title_element\":\"h1\"}},{\"type\":\"headline\",\"props\":{\"class\":\"uk-text-italic\",\"content\":\"One of our technicians will get back to you as soon as possible.\",\"margin\":\"small\",\"margin_remove_top\":false,\"text_align\":\"center\",\"title_element\":\"h2\",\"title_style\":\"h3\",\"yooessentials_access_conditions\":[{\"type\":\"yooessentials_access_myrule_language\",\"id\":\"ci_334539\",\"props\":{\"language\":\"en\"}}],\"yooessentials_access_mode\":\"AND\"}},{\"type\":\"headline\",\"props\":{\"class\":\"uk-text-italic\",\"content\":\"Your local distributor will get back to you as soon as possible.\",\"margin\":\"small\",\"margin_remove_top\":false,\"text_align\":\"center\",\"title_element\":\"h2\",\"title_style\":\"h3\",\"yooessentials_access_conditions\":[{\"type\":\"yooessentials_access_myrule_language\",\"id\":\"ci_9C0DBB\",\"props\":{\"language\":\"en\",\"reversed\":true}}],\"yooessentials_access_mode\":\"AND\"},\"name\":\"International Headline\"},{\"type\":\"html\",\"props\":{\"class\":\"uk-remove-text-shadow uk-margin-medium uk-container uk-container-small\",\"content\":\"\n\n<div class=\\\"uk-card uk-card-default\\\">\\n    \n\n<div class=\\\"uk-border-warning uk-border-rounded uk-padding-small\\\">\\n        \n\n<div class=\\\"uk-grid-column-medium uk-flex-middle uk-grid\\\" uk-grid=\\\"\\\">        \\n            \n\n<div class=\\\"uk-width-auto@s\\\">\\n                <span class=\\\"uk-text-warning el-image uk-icon\\\" uk-icon=\\\"icon: warning; width: 80; height: 80;\\\"><\\\/span>        \\n            <\\\/div>                                    \\n            \n\n<div class=\\\"uk-width-expand uk-margin-remove-first-child\\\">\\n                \n\n<div class=\\\"el-content uk-panel uk-margin-top\\\">\\n                    \n\n<h2 class=\\\"uk-text-warning uk-margin-remove \\\">Holiday Support Schedule<\\\/h2>\\t\\n\\n                    \n\n<div id=\\\"xmas-warning\\\">\n\n<p class=\\\"uk-margin-small-top\\\">As the holiday season approaches, please note our adjusted technical support availability:<\\\/p>\n\n<ul>\\n                        \n\n<li>December 24th & 31st: 8 AM \\u2013 12 PM MST<\\\/li>\\n                        \n\n<li>December 25th & January 1st: Closed<\\\/li>\\n                        \n\n<li>December 26th \\u2013 30th: 9 AM \\u2013 3 PM MST<\\\/li>\\n                        \n\n<li>January 2nd: Normal hours resume<\\\/li>\\n                        <\\\/ul>\\n\\n                        \n\n<p class=\\\"uk-margin-small-top\\\"><strong>While our offices will have limited hours or closures, our online parts store and \\u201cSubmit a Ticket\\u201d process remain fully operational.<\\\/strong><\\\/p>\n\n<p>Thank you for your understanding, and we wish you a safe and joyful holiday season!<\\\/p><\\\/div>\\n                <\\\/div>        \\n            <\\\/div>            \\n        <\\\/div>\\n    <\\\/div>\\n<\\\/div>\\n\",\"status\":\"disabled\"},\"name\":\"X-mas Holiday Warning\"},{\"type\":\"html\",\"props\":{\"class\":\"uk-remove-text-shadow uk-margin-medium uk-container uk-container-small\",\"content\":\"\n\n<div class=\\\"uk-card uk-card-default\\\">\\n\\t\n\n<div class=\\\"uk-border-warning uk-border-rounded uk-padding-small\\\">\\n\\t\\t\n\n<div class=\\\"uk-grid-column-medium uk-flex-middle uk-grid\\\" uk-grid=\\\"\\\">        \\n\\t\\t\\t\n\n<div class=\\\"uk-width-auto@s\\\">\\n\\t\\t\\t\\t<span class=\\\"uk-text-warning el-image uk-icon\\\" uk-icon=\\\"icon: warning; width: 80; height: 80;\\\"><\\\/span>        \\n\\t\\t\\t<\\\/div>                                    \\n\\t\\t\\t\n\n<div class=\\\"uk-width-expand uk-margin-remove-first-child\\\">\\n\\t\\t\\t\\t\n\n<div class=\\\"el-content uk-panel uk-margin-top\\\">\\n\\t\\t\\t\\t\\t\n\n<h2 class=\\\"uk-text-warning uk-margin-remove \\\">Holiday Closure Notice<\\\/h2>\\t\\t\\t\\t\\t\\n                    \n\n<div id=\\\"tg-warning\\\" class=\\\"\\\">\n\n<p class=\\\"uk-margin-small-top\\\">Epilog\\u2019s corporate offices in Colorado, including technical support, will be closed November 27 and 28 for the Thanksgiving holiday. Normal hours resume Monday, December 1.<\\\/p>\\n\\t\\t\\t\\t\\t\n\n<p>Thank you for your understanding, and we wish you a safe and joyful holiday season!<\\\/p><\\\/div>\\n\\t\\t\\t\\t\\t\n\n<div id=\\\"xmas-warning\\\" class=\\\"uk-hidden\\\">\n\n<p class=\\\"uk-margin-small-top uk-hidden\\\">We will be closed November 28 and 29 for the Thanksgiving holiday.Normal hours resume Monday, December 2.<\\\/p>\\n\\t\\t\\t\\t\\t\n\n<p class=\\\"uk-margin-small-top\\\">Our tech support team is operating at a reduced capacity December 26 - December 31 and will be closed on Christmas Day (December 25) and New Year's Day (January 1.) Normal hours resume Thursday, January 2.\\u00a0<\\\/p>\n\n<p>Thank you for your understanding, and we wish you a safe and joyful holiday season!<\\\/p><\\\/div>\\n\\t\\t\\t\\t<\\\/div>        \\n\\t\\t\\t<\\\/div>            \\n\\t\\t<\\\/div>\\n\\t<\\\/div>\\n<\\\/div>\\n\",\"status\":\"disabled\"},\"name\":\"Holiday Warning\"},{\"type\":\"html\",\"props\":{\"class\":\"uk-remove-text-shadow uk-margin-medium uk-container uk-container-small\",\"content\":\"\n\n<div class=\\\"uk-card uk-card-default\\\">\\n\\t\n\n<div class=\\\"uk-border-warning uk-border-rounded uk-padding-small\\\">\\n\\t\\t\n\n<div class=\\\"uk-grid-column-medium uk-flex-middle uk-grid\\\" uk-grid=\\\"\\\">        \\n\\t\\t\\t\n\n<div class=\\\"uk-width-auto@s\\\">\\n\\t\\t\\t\\t<span class=\\\"uk-text-warning el-image uk-icon\\\" uk-icon=\\\"icon: warning; width: 80; height: 80;\\\"><\\\/span>        \\n\\t\\t\\t<\\\/div>                                    \\n\\t\\t\\t\n\n<div class=\\\"uk-width-expand uk-margin-remove-first-child\\\">\\n\\t\\t\\t\\t\n\n<div class=\\\"el-content uk-panel uk-margin-top\\\">\\n\\t\\t\\t\\t\\t\n\n<h2 class=\\\"uk-text-warning uk-margin-remove \\\">Epilog Closure Notice<\\\/h2>\\t\\t\\t\\t\\t\\n                    \n\n<div id=\\\"tg-warning\\\" class=\\\"\\\">\n\n<p class=\\\"uk-margin-small-top\\\">Due to extreme wind conditions in the Denver metro area, Xcel Energy has preemptively cut power to reduce wildfire risk. Because of this <a href=\\\"https:\\\/\\\/co.my.xcelenergy.com\\\/s\\\/outage-safety\\\/wildfires\\\/power-shutoffs\\\/event-update\\\" target=\\\"_blank\\\">Public Safety Power Shutoff<\\\/a>, our physical offices are closed.<\\\/p>\n\n<p>Support technicians who maintain power and internet are continuing to work remotely during normal business hours. Parts\\\/accessory shipping with be delayed until power resumes.\\nWe apologize for any inconvenience this may cause and appreciate your understanding as we prioritize safety. <\\\/p><\\\/div>\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t<\\\/div>        \\n\\t\\t\\t<\\\/div>            \\n\\t\\t<\\\/div>\\n\\t<\\\/div>\\n<\\\/div>\\n\",\"status\":\"disabled\"},\"name\":\"Epilog Closure Notice - Wind\"},{\"type\":\"html\",\"props\":{\"class\":\"uk-remove-text-shadow uk-margin-medium uk-container uk-container-small\",\"content\":\"\n\n<div class=\\\"uk-card uk-card-default\\\">\\n\\t\n\n<div class=\\\"uk-border-warning uk-border-rounded uk-padding-small\\\">\\n\\t\\t\n\n<div class=\\\"uk-grid-column-medium uk-flex-middle uk-grid\\\" uk-grid=\\\"\\\">        \\n\\t\\t\\t\n\n<div class=\\\"uk-width-auto@s\\\">\\n\\t\\t\\t\\t<span class=\\\"uk-text-warning el-image uk-icon\\\" uk-icon=\\\"icon: warning; width: 80; height: 80;\\\"><\\\/span>        \\n\\t\\t\\t<\\\/div>                                    \\n\\t\\t\\t\n\n<div class=\\\"uk-width-expand uk-margin-remove-first-child\\\">\\n\\t\\t\\t\\t\n\n<div class=\\\"el-content uk-panel uk-margin-top\\\">\\n\\t\\t\\t\\t\\t\n\n<h2 class=\\\"uk-text-warning uk-margin-remove \\\">Epilog Delay Notice<\\\/h2>\\t\\t\\t\\t\\t\\n                    \n\n<div id=\\\"tg-warning\\\" class=\\\"\\\">\n\n<p class=\\\"uk-margin-small-top\\\">Due to severe snowstorms in the Denver metro area, Epilog\\u2019s Golden, CO offices will have a delayed start time of 10 a.m. MT Wednesday, May 6.  <\\\/p><\\\/div>\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t<\\\/div>        \\n\\t\\t\\t<\\\/div>            \\n\\t\\t<\\\/div>\\n\\t<\\\/div>\\n<\\\/div>\\n\",\"status\":\"disabled\"},\"name\":\"Epilog Closure Notice - 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Your local distributor will get back to you as soon as possible. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Was this helpful? Yes No Submit Cancel Thanks for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_helpful_status":1,"_helpful_pro_status":1,"footnotes":""},"folder":[],"class_list":["post-1014","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Submit a Ticket - Epilog Support Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.epiloglaser.com\/staging\/submit-ticket\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Submit a Ticket\" \/>\n<meta property=\"og:description\" content=\"Tech Support Submit a Ticket One of our technicians will get back to you as soon as possible. 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