{"id":19086,"date":"2025-04-10T12:27:12","date_gmt":"2025-04-10T18:27:12","guid":{"rendered":"https:\/\/support.epiloglaser.com\/staging\/?page_id=19086"},"modified":"2026-04-02T16:32:46","modified_gmt":"2026-04-02T22:32:46","slug":"process","status":"publish","type":"page","link":"https:\/\/support.epiloglaser.com\/staging\/process\/","title":{"rendered":"Support Process"},"content":{"rendered":"<h1>The Epilog Standard:<br \/><strong>Excellence in Everything<\/strong><\/h1>\n<hr>\n<ul>\n<li>\n<div>\n<p><strong>Experienced US-Based Technicians<\/strong><br \/>Our team knows Epilog systems inside and out.<\/p>\n<\/div>\n<\/li>\n<li>\n<div>\n<p><strong>Fast Response Times<\/strong><br \/>We work quickly to minimize downtime and keep your laser running smoothly.<\/p>\n<\/div>\n<\/li>\n<li>\n<div>\n<p class=\"uk-margin-remove-bottom\"><strong>Comprehensive Resources<\/strong><br \/>Access the information you need, when you need it.<\/p>\n<ul class=\"uk-margin-small-top\">\n<li>Find over 347 articles on the <strong><a href=\"https:\/\/support.epiloglaser.com\/staging\/\" target=\"_blank\" rel=\"noopener\">Support Center<\/a><\/strong><\/li>\n<li>Find parts &amp; accessories for purchase on our online <strong><a href=\"https:\/\/shop.epiloglaser.com\/\" target=\"_blank\" rel=\"noopener\">Shop<\/a><\/strong><\/li>\n<\/ul>\n<\/div>\n<\/li>\n<\/ul>\n<h2>Epilog Laser Technical Support Process<\/h2>\n<div>\n<p>Your success is our priority. At Epilog laser, we\u2019re dedicated to providing exceptional support to ensure your laser system operates at its best. Our knowledgeable and responsive US-based technical support team is ready to help you troubleshoot issues and keep your business running smoothly.<\/p>\n<p class=\"uk-text-large uk-text-center\"><i>Here\u2019s an overview of how our technical support process works:<\/i><\/p>\n<\/div>\n<ul>\n<li>\n<h3>1. Initial Contact<\/h3>\n<div>\n<div class=\"uk-padding-small uk-flex uk-flex-row uk-flex-middle uk-grid-divider\" uk-grid>\n<div class=\"uk-flex uk-flex-column uk-flex-middle uk-text-center uk-width-1-1 uk-width-1-3@s uk-width-1-4@m\"><i class=\"fas fa-envelope-open-text uk-heading-medium uk-margin-remove\"><\/i><\/p>\n<h3>1. Initial Contact<\/h3>\n<\/div>\n<div class=\"uk-width-expand\">\n<h4 class=\"uk-h3\">Your serial number is the key to getting the fastest possible support.<\/h4>\n<p>If you encounter an issue or need assistance, our technical support team is ready to help.<\/p>\n<p><strong>Submit a Ticket:<\/strong> Submit your inquiry and this will open a case for the issue you are experiencing.<\/p>\n<p class=\"\"><a class=\"uk-button uk-button-primary uk-width-1-1 uk-width-auto@s uk-margin-small-top\" href=\"https:\/\/support.epiloglaser.com\/staging\/submit-ticket\/\" target=\"_blank\" rel=\"noopener\">Submit a Ticket<\/a><\/p>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<h3>2. Troubleshooting and Diagnosis<\/h3>\n<div>\n<div class=\"uk-padding-small uk-flex uk-flex-row uk-flex-middle uk-grid-divider\" uk-grid>\n<div class=\"uk-flex uk-flex-column uk-flex-middle uk-text-center uk-width-1-1 uk-width-1-3@s uk-width-1-4@m\"><i class=\"fas fa-cogs uk-heading-medium uk-margin-remove\"><\/i><\/p>\n<h3>2. Troubleshooting and Diagnosis<\/h3>\n<\/div>\n<div class=\"uk-width-expand\">\n<h4 class=\"uk-h3\">Our support technician will guide you through a step-by-step troubleshooting process to identify the root cause of the issue.<\/h4>\n<p>This may involve:<\/p>\n<ul class=\"uk-list uk-list-disc uk-list-striped uk-list-primary\">\n<li>A phone call or email with one of our expert technicians<\/li>\n<li>A technician remotely accessing your machine to help troubleshoot<\/li>\n<li>Checking hardware components<\/li>\n<li>Reviewing software settings and configurations<\/li>\n<li>Performing test engravings or cuts<\/li>\n<\/ul>\n<p class=\"uk-margin-medium-top\"><i>If the issue cannot be resolved remotely, we\u2019ll provide recommendations for the next steps.<\/i><\/p>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<h3>3. Resolution<\/h3>\n<div>\n<div class=\"uk-padding-small uk-flex uk-flex-row uk-flex-middle uk-grid-divider\" uk-grid>\n<div class=\"uk-flex uk-flex-column uk-flex-middle uk-text-center uk-width-1-1 uk-width-1-3@s uk-width-1-4@m\"><i class=\"fas fa-check-double uk-heading-medium uk-margin-remove\"><\/i><\/p>\n<h3>3. Resolution<\/h3>\n<\/div>\n<div class=\"uk-width-expand\">\n<h4 class=\"uk-h3\">Once the issue is diagnosed, we\u2019ll provide a solution to get your laser back to optimal performance.<\/h4>\n<p>This could involve:<\/p>\n<ul>\n<li>Providing detailed instructions to resolve the problem<\/li>\n<li>Sending replacement parts if necessary\n<ul>\n<li><span>Many of our replacement parts are available for purchase <a href=\"https:\/\/shop.epiloglaser.com\/\" target=\"_blank\" rel=\"noopener\"><strong>online<\/strong><\/a>.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<h3>4. Ongoing Support and Resources<\/h3>\n<div>\n<div class=\"uk-padding-small uk-flex uk-flex-row uk-flex-middle uk-grid-divider\" uk-grid>\n<div class=\"uk-flex uk-flex-column uk-flex-middle uk-text-center uk-width-1-1 uk-width-1-3@s uk-width-1-4@m\"><i class=\"fas fa-users-cog uk-heading-medium uk-margin-remove\"><\/i><\/p>\n<h3>4. Ongoing Support and Resources<\/h3>\n<\/div>\n<div class=\"uk-width-expand\">\n<h4 class=\"uk-h3\">Epilog Laser offers a variety of resources to help you stay productive:<\/h4>\n<ul class=\"uk-list uk-list-disc\">\n<li><a href=\"https:\/\/support.epiloglaser.com\/staging\/\" target=\"_blank\" rel=\"noopener\"><strong>Online Support Center:<\/strong><\/a> Comprehensive guides, troubleshooting tips, and video tutorials are available.<\/li>\n<li><a href=\"https:\/\/www.epiloglaser.com\/support\/drivers\/\" target=\"_blank\" rel=\"noopener\"><strong>Software and Firmware Updates:<\/strong><\/a> Ensure your system is running the latest versions for peak performance.<\/li>\n<\/ul><\/div>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<h3>5. Warranty<\/h3>\n<div>\n<div class=\"uk-padding-small uk-flex uk-flex-row uk-flex-middle uk-grid-divider\" uk-grid>\n<div class=\"uk-flex uk-flex-column uk-flex-middle uk-text-center uk-width-1-1 uk-width-1-3@s uk-width-1-4@m\"><i class=\"fas fa-shield-alt uk-heading-medium uk-margin-remove\"><\/i><\/p>\n<h3>5. Warranty<\/h3>\n<\/div>\n<div class=\"uk-width-expand\">\n<h4 class=\"uk-h3\">New systems include a two-year manufacturer warranty and continuous support for the lifetime of the machine.<\/h4>\n<p>Our lasers are built to last, and we have machines that have been in operation for over 20 years. As long as we can obtain parts for your machine, we will continue to provide support for legacy systems.<\/p>\n<p>For new systems, there is also the option to purchase an extended warranty, so you can continue to breathe easy.<\/p>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/li>\n<li>\n<h3>6. Local Distributors<\/h3>\n<div>\n<div class=\"uk-padding-small uk-flex uk-flex-row uk-flex-middle uk-grid-divider\" uk-grid>\n<div class=\"uk-flex uk-flex-column uk-flex-middle uk-text-center uk-width-1-1 uk-width-1-3@s uk-width-1-4@m\"><i class=\"fas fa-user-friends uk-heading-medium uk-margin-remove\"><\/i><\/p>\n<h3>6. Local Distributors<\/h3>\n<\/div>\n<div class=\"uk-width-expand\">\n<h4 class=\"uk-h3\">We have a strong global network of representatives.<\/h4>\n<p>They are a great additional resource for local support and guidance should you need any assistance. Find your local rep <a href=\"https:\/\/www.epiloglaser.com\/contact\/worldwide\/\" target=\"_blank\" rel=\"noopener\"><strong>here<\/strong><\/a>.<\/p>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<h2>Technical Support Hours<\/h2>\n<div>\n<p>Monday \u2013 Friday<br \/>6:00am \u2013 5:00pm Mountain Time<\/p>\n<\/div>\n<hr>\n<div>\n<p>For questions or assistance, don\u2019t hesitate to reach out \u2014 we\u2019re here to help!<\/p>\n<\/div>\n<p><p>\n        <a href=\"\/submit-ticket\">Submit a Ticket<\/a>\n    <\/p>\n<\/p>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"css\":\" \",\"image\":\"wp-content\\\/uploads\\\/fusion-pro_wood-square_31.jpg\",\"image_position\":\"center-center\",\"image_size\":\"cover\",\"overlap\":false,\"style\":\"primary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"margin_remove_top\":false,\"width\":\"xsmall\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"style\":\"card-secondary\",\"vertical_align\":\"middle\"},\"children\":[{\"type\":\"headline\",\"props\":{\"block_align\":\"center\",\"content\":\"The Epilog Standard:<br \\\/><strong>Excellence in Everything<\\\/strong>\",\"margin\":\"default\",\"maxwidth\":\"2xlarge\",\"text_align\":\"center\",\"title_element\":\"h1\",\"title_style\":\"h2\"}},{\"type\":\"divider\",\"props\":{\"block_align\":\"center\",\"divider_element\":\"hr\",\"maxwidth\":\"xlarge\"}},{\"type\":\"list\",\"props\":{\"block_align\":\"center\",\"column_breakpoint\":\"m\",\"icon\":\"check\",\"image_align\":\"left\",\"image_svg_color\":\"emphasis\",\"image_vertical_align\":false,\"list_element\":\"ul\",\"list_horizontal_separator\":\", \",\"list_type\":\"vertical\",\"maxwidth\":\"2xlarge\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<p><strong>Experienced US-Based Technicians<\\\/strong><br \\\/>Our team knows Epilog systems inside and out.<\\\/p>\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<p><strong>Fast Response Times<\\\/strong><br \\\/>We work quickly to minimize downtime and keep your laser running smoothly.<\\\/p>\"}},{\"type\":\"list_item\",\"props\":{\"content\":\"\n\n<p class=\\\"uk-margin-remove-bottom\\\"><strong>Comprehensive Resources<\\\/strong><br \\\/>Access the information you need, when you need it.<\\\/p>\\n\n\n<ul class=\\\"uk-margin-small-top\\\">\\n\n\n<li>Find over 347 articles on the <strong><a href=\\\"https:\\\/\\\/support.epiloglaser.com\/staging\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Support Center<\\\/a><\\\/strong><\\\/li>\\n\n\n<li>Find parts &amp; accessories for purchase on our online <strong><a href=\\\"https:\\\/\\\/shop.epiloglaser.com\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Shop<\\\/a><\\\/strong><\\\/li>\\n<\\\/ul>\"}}]}]}]}],\"name\":\"Hero - Primary BG\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_remove_top\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"parallax\":false,\"width\":\"small\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\"},\"children\":[{\"type\":\"headline\",\"props\":{\"block_align\":\"center\",\"content\":\"Epilog Laser Technical Support Process\",\"text_align\":\"center\",\"title_decoration\":\"line\",\"title_element\":\"h2\"}},{\"type\":\"text\",\"props\":{\"block_align\":\"center\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Your success is our priority. At Epilog laser, we\\u2019re dedicated to providing exceptional support to ensure your laser system operates at its best. Our knowledgeable and responsive US-based technical support team is ready to help you troubleshoot issues and keep your business running smoothly.<\\\/p>\\n\n\n<p class=\\\"uk-text-large uk-text-center\\\"><i>Here\\u2019s an overview of how our technical support process works:<\\\/i><\\\/p>\",\"margin\":\"default\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"description_list\",\"props\":{\"column_breakpoint\":\"m\",\"layout\":\"stacked\",\"list_element\":\"ul\",\"list_size\":\"large\",\"list_style\":\"striped\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_style\":\"text-meta\",\"show_content\":true,\"show_link\":true,\"show_meta\":true,\"show_title\":false,\"title_element\":\"h3\",\"title_grid_breakpoint\":\"m\",\"title_grid_column_gap\":\"small\",\"title_grid_row_gap\":\"small\",\"title_grid_width\":\"auto\"},\"children\":[{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<div class=\\\"uk-padding-small uk-flex uk-flex-row uk-flex-middle uk-grid-divider\\\" uk-grid>\\n    \n\n<div class=\\\"uk-flex uk-flex-column uk-flex-middle uk-text-center uk-width-1-1 uk-width-1-3@s uk-width-1-4@m\\\"><i class=\\\"fas fa-envelope-open-text uk-heading-medium uk-margin-remove\\\"><\\\/i>\n\n<h3>1. Initial Contact<\\\/h3><\\\/div>    \\n    \n\n<div class=\\\"uk-width-expand\\\">\\n\\t\\t\n\n<h4 class=\\\"uk-h3\\\">Your serial number is the key to getting the fastest possible support.<\\\/h4>\\n        \n\n<p>If you encounter an issue or need assistance, our technical support team is ready to help.<\\\/p>\\n\\t\\t\n\n<p><strong>Submit a Ticket:<\\\/strong> Submit your inquiry and this will open a case for the issue you are experiencing.<\\\/p>\\n\\t\\t\n\n<p class=\\\"\\\"><a class=\\\"uk-button uk-button-primary uk-width-1-1 uk-width-auto@s uk-margin-small-top\\\" href=\\\"https:\\\/\\\/support.epiloglaser.com\/staging\\\/submit-ticket\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Submit a Ticket<\\\/a><\\\/p>\\n\\t<\\\/div>\\n<\\\/div>\",\"meta\":\"\",\"title\":\"1. Initial Contact\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<div class=\\\"uk-padding-small uk-flex uk-flex-row uk-flex-middle uk-grid-divider\\\" uk-grid>\\n    \n\n<div class=\\\"uk-flex uk-flex-column uk-flex-middle uk-text-center uk-width-1-1 uk-width-1-3@s uk-width-1-4@m\\\"><i class=\\\"fas fa-cogs uk-heading-medium uk-margin-remove\\\"><\\\/i>\n\n<h3>2. Troubleshooting and Diagnosis<\\\/h3><\\\/div>\\n    \n\n<div class=\\\"uk-width-expand\\\">\\n\\t\\t\n\n<h4 class=\\\"uk-h3\\\">Our support technician will guide you through a step-by-step troubleshooting process to identify the root cause of the issue.<\\\/h4>\\n\\t\\t\n\n<p>This may involve:<\\\/p>\\n\\t\\t\n\n<ul class=\\\"uk-list uk-list-disc uk-list-striped uk-list-primary\\\">\n\n<li>A phone call or email with one of our expert technicians<\\\/li>\\n\\t\\t\n\n<li>A technician remotely accessing your machine to help troubleshoot<\\\/li>\\n\\t\\t\n\n<li>Checking hardware components<\\\/li>\\n\\t\\t\n\n<li>Reviewing software settings and configurations<\\\/li>\\n\\t\\t\n\n<li>Performing test engravings or cuts<\\\/li>\\n\\t\\t<\\\/ul>\\n\\t\\t\\n\\t\\t\n\n<p class=\\\"uk-margin-medium-top\\\"><i>If the issue cannot be resolved remotely, we\\u2019ll provide recommendations for the next steps.<\\\/i><\\\/p>\\n\\t<\\\/div>\\n<\\\/div>\",\"title\":\"2. Troubleshooting and Diagnosis\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<div class=\\\"uk-padding-small uk-flex uk-flex-row uk-flex-middle uk-grid-divider\\\" uk-grid>\\n    \n\n<div class=\\\"uk-flex uk-flex-column uk-flex-middle uk-text-center uk-width-1-1 uk-width-1-3@s uk-width-1-4@m\\\"><i class=\\\"fas fa-check-double uk-heading-medium uk-margin-remove\\\"><\\\/i>\n\n<h3>3. Resolution<\\\/h3><\\\/div>\\n    \n\n<div class=\\\"uk-width-expand\\\">\\n\\t\\t\n\n<h4 class=\\\"uk-h3\\\">Once the issue is diagnosed, we\\u2019ll provide a solution to get your laser back to optimal performance.<\\\/h4>\\n\\t\\t\n\n<p>This could involve:<\\\/p>\\n\\t\\t\n\n<ul>\\n\\t\\t\\t\n\n<li>Providing detailed instructions to resolve the problem<\\\/li>\\n\\t\\t\\t\n\n<li>Sending replacement parts if necessary\\n\\t\\t\\t\n\n<ul>\\n\\t\\t\\t\\t\n\n<li><span>Many of our replacement parts are available for purchase <a href=\\\"https:\\\/\\\/shop.epiloglaser.com\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"><strong>online<\\\/strong><\\\/a>.<\\\/span><\\\/li>\\n\\t\\t\\t<\\\/ul>\\n\\t\\t\\t<\\\/li>\\n\\t\\t<\\\/ul>\\n\\t<\\\/div>\\n<\\\/div>\",\"title\":\"3. Resolution\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<div class=\\\"uk-padding-small uk-flex uk-flex-row uk-flex-middle uk-grid-divider\\\" uk-grid>\\n    \n\n<div class=\\\"uk-flex uk-flex-column uk-flex-middle uk-text-center uk-width-1-1 uk-width-1-3@s uk-width-1-4@m\\\"><i class=\\\"fas fa-users-cog uk-heading-medium uk-margin-remove\\\"><\\\/i>\n\n<h3>4. Ongoing Support and Resources<\\\/h3><\\\/div>\\n    \n\n<div class=\\\"uk-width-expand\\\">\\n\\t\\t\n\n<h4 class=\\\"uk-h3\\\">Epilog Laser offers a variety of resources to help you stay productive:<\\\/h4>\\n\\t\\t\n\n<ul class=\\\"uk-list uk-list-disc\\\">\\n\\t\\t\n\n<li><a href=\\\"https:\\\/\\\/support.epiloglaser.com\/staging\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"><strong>Online Support Center:<\\\/strong><\\\/a> Comprehensive guides, troubleshooting tips, and video tutorials are available.<\\\/li>\\n\\t\\t\n\n<li><a href=\\\"https:\\\/\\\/www.epiloglaser.com\\\/support\\\/drivers\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"><strong>Software and Firmware Updates:<\\\/strong><\\\/a> Ensure your system is running the latest versions for peak performance.<\\\/li>\\n\\t\\t<\\\/ul>\\n\\t<\\\/div>\\n<\\\/div>\",\"title\":\"4. Ongoing Support and Resources\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<div class=\\\"uk-padding-small uk-flex uk-flex-row uk-flex-middle uk-grid-divider\\\" uk-grid>\\n    \n\n<div class=\\\"uk-flex uk-flex-column uk-flex-middle uk-text-center uk-width-1-1 uk-width-1-3@s uk-width-1-4@m\\\"><i class=\\\"fas fa-shield-alt uk-heading-medium uk-margin-remove\\\"><\\\/i>\n\n<h3>5. Warranty<\\\/h3><\\\/div>\\n    \n\n<div class=\\\"uk-width-expand\\\">\\n\\t\\t\n\n<h4 class=\\\"uk-h3\\\">New systems include a two-year manufacturer warranty and continuous support for the lifetime of the machine.<\\\/h4>\\n\\t\\t\n\n<p>Our lasers are built to last, and we have machines that have been in operation for over 20 years. As long as we can obtain parts for your machine, we will continue to provide support for legacy systems.<\\\/p>\\n\\t\\t\n\n<p>For new systems, there is also the option to purchase an extended warranty, so you can continue to breathe easy.<\\\/p>\\n\\t<\\\/div>\\n<\\\/div>\",\"title\":\"5. Warranty\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<div class=\\\"uk-padding-small uk-flex uk-flex-row uk-flex-middle uk-grid-divider\\\" uk-grid>\\n    \n\n<div class=\\\"uk-flex uk-flex-column uk-flex-middle uk-text-center uk-width-1-1 uk-width-1-3@s uk-width-1-4@m\\\"><i class=\\\"fas fa-user-friends uk-heading-medium uk-margin-remove\\\"><\\\/i>\n\n<h3>6. Local Distributors<\\\/h3><\\\/div>\\n    \n\n<div class=\\\"uk-width-expand\\\">\\n\\t\\t\n\n<h4 class=\\\"uk-h3\\\">We have a strong global network of representatives.<\\\/h4>\\n\\t\\t\n\n<p>They are a great additional resource for local support and guidance should you need any assistance. Find your local rep <a href=\\\"https:\\\/\\\/www.epiloglaser.com\\\/contact\\\/worldwide\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"><strong>here<\\\/strong><\\\/a>.<\\\/p>\\n\\t<\\\/div>\\n<\\\/div>\",\"title\":\"6. Local Distributors\"}}]}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"primary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Technical Support Hours\",\"text_align\":\"center\",\"title_element\":\"h2\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Monday \\u2013 Friday<br \/>6:00am \\u2013 5:00pm Mountain Time<\\\/p>\",\"dropcap\":false,\"margin\":\"default\",\"text_align\":\"center\",\"text_style\":\"large\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>For questions or assistance, don\\u2019t hesitate to reach out \\u2014 we\\u2019re here to help!<\\\/p>\",\"dropcap\":false,\"margin\":\"default\",\"text_align\":\"center\",\"text_style\":\"lead\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"medium\",\"text_align\":\"center\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"default\",\"content\":\"Submit a Ticket\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon_align\":\"left\",\"link\":\"submit-ticket\"}}]}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"module\",\"props\":{\"menu_image_align\":\"center\",\"menu_image_margin\":true,\"menu_style\":\"default\",\"menu_type\":\"nav\",\"type\":\"builderwidget\",\"widget\":\"builderwidget-6\"}}]}]}]}],\"version\":\"4.5.33\",\"yooessentialsVersion\":\"2.4.12\"} --><\/p>\n\r\n\t\t\t<div id=\"daexthefu-container\"\r\n\t\t\t\tclass=\"daexthefu-container daexthefu-layout-side-by-side daexthefu-alignment-left\"\r\n\t\t\t\tdata-post-id=\"19086\">\r\n\r\n\t\t\t\t<div class=\"daexthefu-feedback\">\r\n\t\t\t\t\t<div class=\"daexthefu-text\">\r\n\t\t\t\t\t\t<h3 class=\"daexthefu-title\">Was this helpful?<\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"daexthefu-buttons-container\">\r\n\t\t\t\t\t\t<div class=\"daexthefu-buttons\">\r\n\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-yes daexthefu-button daexthefu-button-type-text\" data-value=\"1\">\r\n\t\t\t\t<div class=\"daexthefu-button-text\">Yes<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-no daexthefu-button daexthefu-button-type-text\" data-value=\"0\">\r\n\t\t\t\t<div class=\"daexthefu-button-text\">No<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-comment\">\r\n\t\t\t\t\t<div class=\"daexthefu-comment-top-container\">\r\n\t\t\t\t\t\t<label id=\"daexthefu-comment-label\" class=\"daexthefu-comment-label\"><\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-container\">\r\n\t\t\t\t\t\t\t\t<div id=\"daexthefu-comment-character-counter-number\"\r\n\t\t\t\t\t\t\t\t\tclass=\"daexthefu-comment-character-counter-number\"><\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-text\"><\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<textarea id=\"daexthefu-comment-textarea\" class=\"daexthefu-comment-textarea\"\r\n\t\t\t\t\t\t\t\tplaceholder=\"Type your message\"\r\n\t\t\t\t\t\t\t\tmaxlength=\"\r\n\t\t\t\t\t\t\t\t400\t\t\t\t\t\t\t\t\t\"><\/textarea>\r\n\t\t\t\t\t<div class=\"daexthefu-comment-buttons-container\">\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-submit daexthefu-button\">Submit<\/button>\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-cancel daexthefu-button\">Cancel<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-successful-submission-text\">Thanks for your feedback!<\/div>\r\n\r\n\t\t\t<\/div>\r\n\r\n\t\t\t","protected":false},"excerpt":{"rendered":"<p>The Epilog Standard:Excellence in Everything Experienced US-Based TechniciansOur team knows Epilog systems inside and out. Fast Response TimesWe work quickly to minimize downtime and keep your laser running smoothly. Comprehensive ResourcesAccess the information you need, when you need it. Find over 347 articles on the Support Center Find parts &amp; accessories for purchase on our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_helpful_status":1,"_helpful_pro_status":1,"footnotes":""},"folder":[],"class_list":["post-19086","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support Process - Epilog Support Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.epiloglaser.com\/staging\/process\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Process\" \/>\n<meta property=\"og:description\" content=\"The Epilog Standard:Excellence in Everything Experienced US-Based TechniciansOur team knows Epilog systems inside and out. 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