{"id":20770,"date":"2025-10-08T06:22:14","date_gmt":"2025-10-08T12:22:14","guid":{"rendered":"https:\/\/support.epiloglaser.com\/staging\/?p=20770"},"modified":"2026-03-16T13:48:07","modified_gmt":"2026-03-16T19:48:07","slug":"how-do-i-call-epilog-support","status":"publish","type":"post","link":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fibermark\/faq\/how-do-i-call-epilog-support\/","title":{"rendered":"How do I call Epilog Support?"},"content":{"rendered":"<article class=\"uk-article\">\n<p>At Epilog, our goal is to resolve your issues as quickly and clearly as possible. To ensure that every case is documented, tracked, and handled by the right technician, we use <strong>email as our primary communication method<\/strong> rather than inbound phone calls.<\/p>\n<h3 class=\"uk-h4\">Why We Don\u2019t Offer Inbound Phone Support<\/h3>\n<ul class=\"uk-list uk-list-large uk-list-bullet\">\n<li><strong>Faster response times:<\/strong> Email keeps your entire case history in one place, so any available technician can step in and assist you without delays.<\/li>\n<li><strong>Clearer communication:<\/strong> Written updates reduce confusion, prevent miscommunication, and provide a permanent record of troubleshooting steps.<\/li>\n<li><strong>Better tracking:<\/strong> Emails automatically log into our support system, ensuring that nothing gets lost and every detail is documented.<\/li>\n<\/ul>\n<h3 class=\"uk-h4\">How to Reach Us<\/h3>\n<ul class=\"uk-list uk-list-large uk-list-bullet\">\n<li><strong>Start a new case:<\/strong> Submit a ticket through our <a href=\"https:\/\/support.epiloglaser.com\/staging\/submit-ticket\/\" target=\"_blank\">Support Site<\/a>.<\/li>\n<li><strong>Follow up on an existing case:<\/strong> Reply directly to the email you received from us \u2014 it will automatically update your case.<\/li>\n<li><strong>Request a call:<\/strong> If a phone conversation is needed, let us know in your email or ticket. A technician will schedule a call with you at a convenient time, and we\u2019ll follow up with an email summary afterward.<\/li>\n<\/ul>\n<h3 class=\"uk-h4\">Common Questions<\/h3>\n<dl class=\"uk-description-list uk-description-list-divider\">\n<dt>What if I prefer to talk by phone?<\/dt>\n<dd>We\u2019re happy to accommodate that. Just mention in your ticket or email that you\u2019d like to speak by phone, and we\u2019ll arrange a call. After the conversation, we\u2019ll send a follow-up email summarizing everything discussed so your case history remains complete.<\/dd>\n<\/dl>\n<div class=\"uk-alert-primary uk-margin-large-top\" uk-alert>\n<p><strong>Tip:<\/strong> Including photos, serial numbers, and a detailed description of the issue in your first message can help us resolve your case even faster.<\/p>\n<\/p><\/div>\n<\/article>\n\r\n\t\t\t<div id=\"daexthefu-container\"\r\n\t\t\t\tclass=\"daexthefu-container daexthefu-layout-side-by-side daexthefu-alignment-left\"\r\n\t\t\t\tdata-post-id=\"20770\">\r\n\r\n\t\t\t\t<div class=\"daexthefu-feedback\">\r\n\t\t\t\t\t<div class=\"daexthefu-text\">\r\n\t\t\t\t\t\t<h3 class=\"daexthefu-title\">Was this helpful?<\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"daexthefu-buttons-container\">\r\n\t\t\t\t\t\t<div class=\"daexthefu-buttons\">\r\n\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-yes daexthefu-button daexthefu-button-type-text\" data-value=\"1\">\r\n\t\t\t\t<div class=\"daexthefu-button-text\">Yes<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-no daexthefu-button daexthefu-button-type-text\" data-value=\"0\">\r\n\t\t\t\t<div class=\"daexthefu-button-text\">No<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-comment\">\r\n\t\t\t\t\t<div class=\"daexthefu-comment-top-container\">\r\n\t\t\t\t\t\t<label id=\"daexthefu-comment-label\" class=\"daexthefu-comment-label\"><\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-container\">\r\n\t\t\t\t\t\t\t\t<div id=\"daexthefu-comment-character-counter-number\"\r\n\t\t\t\t\t\t\t\t\tclass=\"daexthefu-comment-character-counter-number\"><\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-text\"><\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<textarea id=\"daexthefu-comment-textarea\" class=\"daexthefu-comment-textarea\"\r\n\t\t\t\t\t\t\t\tplaceholder=\"Type your message\"\r\n\t\t\t\t\t\t\t\tmaxlength=\"\r\n\t\t\t\t\t\t\t\t400\t\t\t\t\t\t\t\t\t\"><\/textarea>\r\n\t\t\t\t\t<div class=\"daexthefu-comment-buttons-container\">\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-submit daexthefu-button\">Submit<\/button>\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-cancel daexthefu-button\">Cancel<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-successful-submission-text\">Thanks for your feedback!<\/div>\r\n\r\n\t\t\t<\/div>\r\n\r\n\t\t\t","protected":false},"excerpt":{"rendered":"<p>At Epilog, our goal is to resolve your issues as quickly and clearly as possible. To ensure that every case is documented, tracked, and handled by the right technician, we use email as our primary communication method rather than inbound phone calls. Why We Don\u2019t Offer Inbound Phone Support Faster response times: Email keeps your [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_helpful_pro_status":1,"footnotes":""},"categories":[549,548],"tags":[],"laser_machine":[575,65,66,67,68,69,70,71,72,73,74],"post_folder":[],"class_list":["post-20770","post","type-post","status-publish","format-standard","hentry","category-faq","category-usage-and-operation","laser_machine-fusion-ascent","laser_machine-fusion-pro","laser_machine-fusion-edge","laser_machine-fusion-maker","laser_machine-fusion-galvo","laser_machine-mini-helix","laser_machine-zing","laser_machine-fibermark","laser_machine-fusion-m2","laser_machine-legend-36ext","laser_machine-legacy"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How do I call Epilog Support? - Epilog Support Center<\/title>\n<meta name=\"description\" content=\"Learn how to contact Epilog Laser Support. 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