{"id":21353,"date":"2026-03-09T14:23:20","date_gmt":"2026-03-09T20:23:20","guid":{"rendered":"https:\/\/support.epiloglaser.com\/staging\/?p=21353"},"modified":"2026-03-27T13:49:13","modified_gmt":"2026-03-27T19:49:13","slug":"lc1000-ts-diagnostic-wizard","status":"publish","type":"post","link":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/lc1000-ts-diagnostic-wizard\/","title":{"rendered":"LC1000-TS Diagnostic Wizard"},"content":{"rendered":"<div class=\"uk-container uk-margin-large-top lc1000-diagnostic\">\n<p>\n    The LC1000-TS main control board is the central processing unit for Epilog Fusion Edge, Maker, and Pro 24 \/ 36 laser systems. If the machine fails to power on, exhibits unresponsive startup behavior, is physically damaged, or diagnostic LEDs indicate a board-level issue, this checklist will help you determine whether the LC1000-TS board requires replacement. Follow the steps below in order, verifying each condition before proceeding. Before beginning, ensure the system is running the <strong>latest firmware version<\/strong> and that all connections are secure.\n  <\/p>\n<h2 class=\"uk-heading-bullet\">Diagnostic Wizard<\/h2>\n<p><!-- Start Condition Display Power ON? --><\/p>\n<hr class=\"uk-divider-icon\">\n<div class=\"uk-card uk-card-default uk-card-body\">\n<div id=\"step1\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 1: Confirm System Power<\/span><\/h3>\n<p>Power ON the machine.<\/p>\n<p>    <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/lc_control_illuminated.png\" alt=\"LC1000 Display\" class=\" uk-border-rounded uk-padding-none no-lightbox\"><\/p>\n<p><strong>Does the display illuminate?<\/strong><\/p>\n<p>(This typically takes 1-2 minutes)<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"power-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"power-no\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- STEP 2's --><\/p>\n<p>  <!-- Step 2a: Power is Present at Display --><\/p>\n<div id=\"power-yes\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 2: Check Installed Firmware Version<\/span><\/h3>\n<p>Determine if the firmware currently installed on the machine is the latest available version.<\/p>\n<ul uk-accordion>\n<li>\n        <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n          How to Locate Your Current Firmware Version<br \/>\n        <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<ul class=\"uk-list uk-list-bullet\">\n<li>\n<p>On the touchscreen, tap the gear icon <span uk-icon=\"icon: cog\"><\/span> in the top-right corner.<\/p>\n<\/li>\n<li>\n<p>The firmware version is shown at the bottom of the screen under <strong>Version:<\/strong><\/p>\n<p>              <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/bottom_settings.png\" alt=\"Firmware Version Display on Screen\" class=\" no-lightbox uk-margin-small-top uk-margin-small-bottom uk-align-center\" width=\"300px\">\n            <\/li>\n<\/ul><\/div>\n<\/li>\n<li>\n        <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n        View the Latest Firmware Version<br \/>\n        <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<ul class=\"uk-list uk-list-divider\">\n<li>\n<p>The firmware version is shown at the bottom of the site under the &#8220;Current Firmware Details&#8221; header.<\/p>\n<\/li>\n<li>\n<p><a href=\"https:\/\/www.epiloglaser.com\/support\/drivers\/#firmware\" target=\"_blank\" class=\"uk-button uk-button-default uk-button-small\">See Current Firmware<\/a><\/p>\n<\/li>\n<\/ul><\/div>\n<\/li>\n<\/ul>\n<p class=\"uk-margin-top\">Does the firmware version match the latest version listed on our site?<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"firmware-yes\">Yes, it\u2019s up to date<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"firmware-no\">No, it\u2019s outdated<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- Step 2b no power at Display --><\/p>\n<div id=\"power-no\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 2: Inspect LEDs<\/span><\/h3>\n<p>Inspect the LED indicators on the control board:<\/p>\n<p>    <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/control_leds.png\" alt=\"LC1000 LED Indicators\" class=\"no-lightbox uk-margin-bottom uk-margin-top uk-border-rounded\" style=\"max-width: 60%; height: auto;\"><\/p>\n<p><strong>Are any of the LEDs illuminated or blinking?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"psu-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"psu-no\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- STEP 3's --><\/p>\n<p>  <!-- Step 3a LEDs on --><\/p>\n<div id=\"psu-yes\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 3: Check For LED #4 Heartbeat<\/span><\/h3>\n<p>Check the LED #4 status light on the right-side of the control board.<\/p>\n<p>     <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/led4_id.png\" alt=\"LC1000 LED 4\" class=\"no-lightbox uk-margin-bottom uk-margin-top uk-border-rounded\" style=\"max-width: 60%; height: auto;\"><\/p>\n<p>LED #4 should blink on and off like a heartbeat.<\/p>\n<p><strong>Is it blinking?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"leds-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"leds-no\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- Step 3b no LEDs illuminated on Control --><\/p>\n<div id=\"psu-no\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 3: Check Cabinet Lighting<\/span><\/h3>\n<p>Open the top door, check if the internal cabinet lighting is illuminated.<\/p>\n<p>            <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/cab_light_on.png\" alt=\"Cabinet lighting on\" class=\"no-lightbox uk-margin-bottom uk-margin-top uk-border-rounded\" width=\"400\"><\/p>\n<p><strong>Is the cabinet lighting on?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"cabinet-lights-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"cabinet-lights-no\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- Step 3c firmware is up to date --><\/p>\n<div id=\"firmware-yes\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 3: Error Messages<\/span><\/h3>\n<p>Is there an error message displayed on the screen?<\/p>\n<p><strong>Example:<\/strong><\/p>\n<p>        <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/drive_error.png\" alt=\"LC1000 LED 4\" class=\"no-lightbox uk-margin-bottom uk-margin-top uk-border-rounded\" style=\"max-width: 25%; height: auto;\"><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"errors-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"errors-no\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p><!-- STEP 4's --><\/p>\n<p>  <!-- Step 4a 48v present --><\/p>\n<div id=\"cabinet-lights-yes\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 4: Disconnect Components<\/span><\/h3>\n<p>If the cabinet lighting is on, but there are no LEDs illuminated on the control board, disconnecting 48v components can help isolate the issue.<\/p>\n<ul class=\"uk-list uk-list-bullet\">\n<li>Power OFF the machine and disconnect the power cable.\n<div class=\"uk-alert-danger uk-text-small uk-padding-small uk-border-rounded\"><strong>Warning:<\/strong> The following steps involve disconnecting electrical harnessing. The power must be disconnected before proceeding.<\/div>\n<\/li>\n<li>Locate the 48v breakout board.\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n                    <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                        48v Breakout Board Location Images<br \/>\n                    <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/breakout_location_lowwatt.png\" alt=\"location of power supply in 24x12 machine\"\n                                    class=\"no-lightbox uk-border-rounded uk-margin-bottom-remove\"><\/p>\n<h5 class=\"uk-margin-remove\"><strong>24&#215;12 Machines<\/strong> <\/h5>\n<\/p><\/div>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/breakout_location_36.png\" alt=\"location of power supply in 24x24 and 36x24 machines\"\n                                    class=\"no-lightbox uk-border-rounded uk-margin-top uk-margin-bottom-remove\"><\/p>\n<h5 class=\"uk-margin-remove\"><strong>24 \/ 36 Machines<\/strong><\/h5>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<\/li>\n<li>Disconnect the components outlined below.\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n                    <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                        LC0812 Breakout Board<br \/>\n                    <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                              <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/breakout_full_disconnect.png\" alt=\"48v breakout board with components highlighted for disconnection\"class=\"uk-border-rounded uk-margin-top-remove uk-margin-bottom-remove\" width=\"300\">\n                            <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"uk-alert-primary uk-text-small uk-padding-small uk-border-rounded\"><strong>Note:<\/strong> There may not be connections to all of these ports. Uplug the harnesses available in these positions.<\/div>\n<\/li>\n<\/ul><\/div>\n<\/li>\n<li>Reconnect the power cable and power ON the machine.<\/li>\n<\/ul>\n<p><strong>Does the display illuminate?<\/strong><\/p>\n<p>(This typically takes 1-2 minutes)<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"isolated-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"3v-short-after\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- Step 4b no 48v identified --><\/p>\n<div id=\"cabinet-lights-no\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 4: Incoming Power<\/span><\/h3>\n<p>If the cabinet lighting is off, the machine may not be receiving power.<\/p>\n<ul class=\"uk-list uk-list-bullet\">\n<li>Power OFF the machine.<\/li>\n<li>Verify that the machine is plugged in and the outlet is functional.<\/li>\n<div class=\"uk-alert-primary uk-text-small uk-padding-small uk-border-rounded\"><strong>Tip:<\/strong> Try plugging in another device to verify that the wall outlet is functional.<\/div>\n<\/ul>\n<p><strong>Is the outlet funtional, and the cable secure?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"outlet-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"outlet-no\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- Step 4c firmware and peripherals confirmed checking touchscreen behavior --><\/p>\n<div id=\"errors-yes\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 4: Clearing Error Messages<\/span><\/h3>\n<p>Some error messages require you to press and hold for several seconds to clear the error.<\/p>\n<p>            <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/drive_error_enlarged.png\" alt=\"LC1000 LED 4\" class=\"no-lightbox uk-margin-bottom uk-margin-top uk-border-rounded\" style=\"max-width: 50%; height: auto;\"><\/p>\n<p><strong>Can the error be cleared?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"error-cleared-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"error-not-cleared\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- Step 4d LED 4 not on or blinking correctly --><\/p>\n<div id=\"leds-no\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 4: Check SD Card<\/span><\/h3>\n<p>If LED #4 is off, or not blinking correctly, the SD card may be damaged.<\/p>\n<ol class=\"uk-list uk-list-decimal\">\n<li>Ensure the SD card is properly installed in the LC1000-TS board.<\/li>\n<li>Reflash the SD card with the latest firmware.<\/li>\n<li>Replace the SD card.<\/li>\n<\/ol>\n<div class=\"uk-flex uk-flex-wrap uk-margin-small-bottom uk-grid-small\" uk-grid>\n<div>\n        <a class=\"uk-button uk-button-default\" \n          href=\"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/control-circuit-boards\/sd-card-and-coin-battery-replacement-fusion-maker-edge-pro-24-36\/\" \n          target=\"_blank\"><br \/>\n          SD Card Replacement Instructions<br \/>\n        <\/a>\n      <\/div>\n<div>\n        <a class=\"uk-button uk-button-default\" \n          href=\"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/control-circuit-boards\/flashing-sd-cards\/\" \n          target=\"_blank\"><br \/>\n          Flashing SD Card Instructions<br \/>\n        <\/a>\n      <\/div>\n<\/p><\/div>\n<div class=\"uk-button-group  uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"led4-afterflash\">Continue<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- Step 4e --><\/p>\n<div id=\"leds-yes\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 4: Proper Boot Sequence<\/span><\/h3>\n<p>When the machine powers ON, it should attempt the boot sequence:<\/p>\n<ul class=\"uk-list uk-list-bullet\">\n<li>Table moves downward<\/li>\n<li>Rail moves to back of machine<\/li>\n<li>Lens carriage moves left<\/li>\n<\/ul>\n<p><strong>Does the machine attempt to complete the boot sequence?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"home-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"home-no-sd\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p><!-- STEP 4f's --><\/p>\n<div id=\"errors-no\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 4: Frozen Display<\/span><\/h3>\n<p>Is the display stuck on a solid black, red, or white screen?<\/p>\n<p>            <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/red_screen.png\" alt=\"LC1000 red screen\" class=\"no-lightbox uk-margin-bottom uk-margin-top uk-border-rounded\" style=\"max-width: 50%; height: auto;\"><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"frozen-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"frozen-no\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p><!-- STEP 5's --><\/p>\n<p>  <!-- Step 5a wattage must be decided by the user. --><\/p>\n<div id=\"outlet-yes\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 5: Select Machine Wattage \/ Type<\/span><\/h3>\n<p>Select your machine wattage \/ type.<\/p>\n<h4>Low Watt \/ Fiber Only<\/h4>\n<ul class=\"uk-list uk-list-bullet\">\n<li>30 Watt CO2<\/li>\n<li>40 Watt CO2<\/li>\n<li>Fiber Only Machine<\/li>\n<\/ul>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"low-watt\">Low Watt \/ Fiber Only<\/button>\n    <\/div>\n<h4>High Watt<\/h4>\n<ul class=\"uk-list uk-list-bullet\">\n<li>50 &#8211; 200 Watt CO2<\/li>\n<li>Dual Source Pro<\/li>\n<\/ul>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"high-watt\">High Watt<\/button>\n    <\/div>\n<\/p><\/div>\n<p><!-- Step 5b outlet tested bad and needs to be repaired --><\/p>\n<div id=\"outlet-no\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step: 5: Repair Incoming Power<\/span><\/h3>\n<p>If the outlet is not functional, you must repair the outlet or use another functional outlet.<\/p>\n<ul class=\"uk-list uk-list-bullet\">\n<li>Check with electrician.<\/li>\n<li>Repair or replace outlet.<\/li>\n<\/ul>\n<p>If the machines power cable is broken or damaged, reach out to <a href=\"support.epiloglaser.com\/submit-ticket\">Epilog Support<\/a> or <a href=\"shop.epiloglaser.com\">Epilog Shop<\/a> for a replacement.<\/p>\n<\/p><\/div>\n<p><!-- END = Recommending fixing outlet --><\/p>\n<p><!-- Step 5c --><\/p>\n<div id=\"continue-home\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 5: Proper Boot Sequence<\/span><\/h3>\n<p>When the machine powers on, it should attempt the boot sequence:<\/p>\n<ul class=\"uk-list uk-list-bullet\">\n<li>Table moves downward<\/li>\n<li>Rail moves to back of machine<\/li>\n<li>Lens carriage moves left<\/li>\n<\/ul>\n<p><strong>Does the machine attempt the boot sequence?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"home-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"home-no\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p><!-- Step 5d checking LED 4 after replacing for flashing SD --><\/p>\n<div id=\"led4-afterflash\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 5: Check For LED #4 Heartbeat<\/span><\/h3>\n<p>After flashing or replacing the SD card, power on the machine and check for LED #4 heartbeat:<\/p>\n<p>     <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/led4_id.png\" alt=\"LC1000 LED 4\" class=\"no-lightbox uk-margin-bottom uk-margin-top uk-border-rounded\" style=\"max-width: 60%; height: auto;\"><\/p>\n<p>LED #4 should blink on and off like a heartbeat.<\/p>\n<p><strong>Is it blinking?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"led4-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"led4-no\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- Step 5e Flash after not homing but proper led 4 function--><\/p>\n<div id=\"home-no-sd\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 5: Check SD Card<\/span><\/h3>\n<p>The SD card may be damaged.<\/p>\n<ol class=\"uk-list uk-list-decimal\">\n<li>Ensure the SD card is properly installed in the LC1000-TS board.<\/li>\n<li>Reflash the SD card with the latest firmware.<\/li>\n<li>Replace the SD card.<\/li>\n<\/ol>\n<div class=\"uk-flex uk-flex-wrap uk-margin-small-bottom uk-grid-small\" uk-grid>\n<div>\n        <a class=\"uk-button uk-button-default\" \n          href=\"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/control-circuit-boards\/sd-card-and-coin-battery-replacement-fusion-maker-edge-pro-24-36\/\" \n          target=\"_blank\"><br \/>\n          SD Card Replacement Instructions<br \/>\n        <\/a>\n      <\/div>\n<div>\n        <a class=\"uk-button uk-button-default\" \n          href=\"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/control-circuit-boards\/flashing-sd-cards\/\" \n          target=\"_blank\"><br \/>\n          Flashing SD Card Instructions<br \/>\n        <\/a>\n      <\/div>\n<\/p><\/div>\n<div class=\"uk-button-group  uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"boot-now\">Continue<\/button>\n    <\/div>\n<\/p><\/div>\n<p><!-- Step 5f clearing errors collecting logs --><\/p>\n<div id=\"error-cleared-yes\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 5: Collect Logs \/ Troubleshoot Error<\/span><\/h3>\n<p>After clearing the error, collect the machine logs.<\/p>\n<p>Click the &#8220;Generating Machine Logs&#8221; button below to see the article on collecting logs.<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <a href=\"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/generating-machine-logs\/\" target=\"_blank\" class=\"uk-button uk-button-default\">Generating Machine Logs<\/a>\n    <\/div>\n<p>Once you have collected the logs, submit a ticket to have support review them.<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <a href=\"https:\/\/support.epiloglaser.com\/staging\/submit-ticket\/\" target=\"_blank\" class=\"uk-button uk-button-primary\">Submit a Ticket<\/a>\n    <\/div>\n<p><strong>Diagnosis: More information is needed to determine the root cause.<\/strong><\/p>\n<\/p><\/div>\n<p>  <!-- Step 5g checking for touchscreen operation --><\/p>\n<div id=\"frozen-no\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 5: Touchscreen Behavior<\/span><\/h3>\n<p>The touchscreen should respond to touch and allow navigation through menus and settings.<\/p>\n<p><strong>Is the display responding to touch correctly?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"touchscreen-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"touchscreen-no\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p><!-- Step 5h frozen on --><\/p>\n<div id=\"frozen-yes\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 5: Frozen Display<\/span><\/h3>\n<p>If the display is frozen , it may be due to a software issue or hardware problem.<\/p>\n<ol class=\"uk-list uk-list-decimal\">\n<li>Check that the fan under the control board is operational.\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n            <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                Fan Location Images<br \/>\n            <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-1@s\" uk-grid>\n<div class=\"uk-text-center\">\n                        <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/fan_below_cb.png\" alt=\"removing the control board screws\"\n                             class=\"no-lightbox uk-border-rounded uk-margin-remove-bottom\" width=\"500\">\n                    <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>Replace the fan if it&#8217;s not spinning.<\/li>\n<li>Collect machine logs if possible.\n<p><a href=\"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/generating-machine-logs\/\" target=\"_blank\" class=\"uk-button uk-button-small uk-button-primary\">Generating Machine Logs<\/a><\/p>\n<\/li>\n<li>Check that the SD card is properly installed.<\/li>\n<li>Flash or replace the SD card.\n<div class=\"uk-flex uk-flex-wrap uk-margin-small-bottom uk-grid-small\" uk-grid>\n<div>\n        <a class=\"uk-button uk-button-small uk-button-primary\" \n          href=\"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/control-circuit-boards\/sd-card-and-coin-battery-replacement-fusion-maker-edge-pro-24-36\/\" \n          target=\"_blank\"><br \/>\n          SD Card Replacement Instructions<br \/>\n        <\/a>\n      <\/div>\n<div>\n        <a class=\"uk-button uk-button-small uk-button-primary\" \n          href=\"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/control-circuit-boards\/flashing-sd-cards\/\" \n          target=\"_blank\"><br \/>\n          Flashing SD Card Instructions<br \/>\n        <\/a>\n      <\/div>\n<\/p><\/div>\n<\/li>\n<\/ol>\n<p><strong>After completing the recommendations above, has the behavior of the machine changed?<\/strong><\/p>\n<div class=\"uk-alert-primary uk-text-small uk-padding-small uk-border-rounded\"><strong>Note:<\/strong> Clicking yes below restarts the diagnostic wizard. If the behavior of the machine has changed, the checklist must be restarted.<\/div>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary restart-flow\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"still-frozen\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p><!-- Step 5i 3v short check after cab lights on and no LEDs --><\/p>\n<div id=\"3v-short-after\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 5: Disconnect Components<\/span><\/h3>\n<p>The control board may be shorted, disconnecting components can help isolate the issue.<\/p>\n<ol class=\"uk-list-decimal uk-list\">\n<li>Power OFF and diconnect the machine from power.\n<div class=\"uk-alert-danger uk-text-small uk-padding-small uk-border-rounded\"><strong>Warning:<\/strong> The following steps involve disconnecting electrical connections from the control board. The power must be disconnected before proceeding.<\/div>\n<\/li>\n<li>Remove the right-side panel.<\/li>\n<li>Remove the screws securing the control board\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n            <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                Control Board Removal Images<br \/>\n            <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                        <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/lc_screws_removal.png\" alt=\"removing the control board screws\"\n                             class=\"no-lightbox uk-margin-medium-top uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">LC1000-TS<\/h5>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>Carefully lift the control board to access the harnesses underneath<\/li>\n<p>        <!-- pro models will look different and need additional images or another branch --><\/p>\n<li>Disconnect everything except the harness highlighted below (48v to control board).\n<div class=\"uk-alert-primary uk-text-small uk-padding-small uk-border-rounded\"><strong>Note:<\/strong> For Pro models, the backplane will need to be bypassed to make this connection. The ports and control boards are identical.<\/div>\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n                    <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                        48v Connection Images<br \/>\n                    <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/48in_connection.png\" alt=\"removing the control board screws\"\n                                    class=\"no-lightbox uk-margin-medium-top uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">48v connection to LC1000-TS<\/h5>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<\/li>\n<li>Reconnect the power cable, and power ON the machine.<\/li>\n<\/ol>\n<p><strong>Does the display illuminate?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"shorted-3v-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"isolated-no\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p><!-- Step 5j flash recommended stuck at error and can't clear--><\/p>\n<div id=\"error-not-cleared\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 5: Check SD Card<\/span><\/h3>\n<p>The SD card may be damaged.<\/p>\n<ol class=\"uk-list uk-list-decimal\">\n<li>Ensure the SD card is properly installed in the LC1000-TS board.<\/li>\n<li>Reflash the SD card with the latest firmware.<\/li>\n<li>Replace the SD card.<\/li>\n<\/ol>\n<div class=\"uk-flex uk-flex-wrap uk-margin-small-bottom uk-grid-small\" uk-grid>\n<div>\n        <a class=\"uk-button uk-button-default\" \n          href=\"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/control-circuit-boards\/sd-card-and-coin-battery-replacement-fusion-maker-edge-pro-24-36\/\" \n          target=\"_blank\"><br \/>\n          SD Card Replacement Instructions<br \/>\n        <\/a>\n      <\/div>\n<div>\n        <a class=\"uk-button uk-button-default\" \n          href=\"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/control-circuit-boards\/flashing-sd-cards\/\" \n          target=\"_blank\"><br \/>\n          Flashing SD Card Instructions<br \/>\n        <\/a>\n      <\/div>\n<\/p><\/div>\n<div class=\"uk-button-group  uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"error-check-after-flashing\">Continue<\/button>\n    <\/div>\n<\/p><\/div>\n<p><!-- STEP 6's --><\/p>\n<p>  <!-- Step 6c Check LED on PSU high watt--><\/p>\n<div id=\"high-watt\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 6: Check Power Supply LED<\/span><\/h3>\n<p>Verify the power supply LED is illuminated.<\/p>\n<ol class=\"uk-list uk-list-decimal\">\n<li>Locate the power supply.\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n                          <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                              Power Supply Location Images<br \/>\n                          <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                                      <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/psu_location_lowwatt.png\" alt=\"location of power supply in 24x12 machine\"\n                                          class=\"no-lightbox uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">24&#215;12 Machines<\/h5>\n<\/p><\/div>\n<div class=\"uk-text-center\">\n                                      <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/psu_location_36.png\" alt=\"location of power supply in 24x24 and 36x24 machines\"\n                                          class=\"no-lightbox uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">24 \/ 36 Machines<\/h5>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<\/li>\n<li>Power ON the machine<\/li>\n<li>Look through the vent for a green LED on the power supply\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n            <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                Power Supply LED Images<br \/>\n            <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                        <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/psu_led_12.png\" alt=\"power supply led in 24x12 machine\"\n                             class=\"no-lightbox uk-margin-medium-top uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">24&#215;12 Machines<\/h5>\n<\/p><\/div>\n<div class=\"uk-text-center\">\n                        <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/psu_led_36.png\" alt=\"power supply led in 24x24 and 36x24 machines\"\n                             class=\"no-lightbox uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">24 \/ 36 Machines<\/h5>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<\/ol>\n<p><strong>Is the power supply LED on?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"psu-led-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"psu-led-no-high\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- Step 6d Check LED on PSU low watt--><\/p>\n<div id=\"low-watt\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 6: Check Power Supply LED<\/span><\/h3>\n<p>Verify the power supply LED is ON.<\/p>\n<ol class=\"uk-list uk-list-decimal\">\n<li>Locate the power supply.\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n                    <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                        Power Supply Location Images<br \/>\n                    <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/psu_location_lowwatt.png\" alt=\"location of power supply in 24x12 machine\"\n                                    class=\"no-lightbox uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">24&#215;12 Machines<\/h5>\n<\/p><\/div>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/psu_location_36.png\" alt=\"location of power supply in 24x24 and 36x24 machines\"\n                                    class=\"no-lightbox uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">24 \/ 36 Machines<\/h5>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<\/li>\n<li>Power on the machine<\/li>\n<li>Look through the vent for a green LED on the power supply\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n            <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                Power Supply LED Images<br \/>\n            <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                        <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/psu_led_12.png\" alt=\"power supply led in 24x12 machine\"\n                             class=\"no-lightbox uk-margin-medium-top uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">24&#215;12 Machines<\/h5>\n<\/p><\/div>\n<div class=\"uk-text-center\">\n                        <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/psu_led_36.png\" alt=\"power supply led in 24x24 and 36x24 machines\"\n                             class=\"no-lightbox uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">24 \/ 36 Machines<\/h5>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<\/ol>\n<p><strong>Is the power supply LED on?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"psu-led-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"psu-led-no-low\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p><!-- Step 6e --><\/p>\n<div id=\"led4-yes\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 6: Proper Boot Sequence<\/span><\/h3>\n<p>When the machine powers ON, it should attempt the boot sequence:<\/p>\n<ul class=\"uk-list uk-list-bullet\">\n<li>Table moves downward<\/li>\n<li>Rail moves to back of machine<\/li>\n<li>Lens carriage moves left<\/li>\n<\/ul>\n<p><strong>Does the machine attempt the boot sequence?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"flash-home-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"home-no\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p><!-- Step 6f  display dark, led 4 off not blinking correctly, SD flashed or replaced disonnecting 3.3v components fromn CB--><\/p>\n<div id=\"led4-no\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 6: Disconnect Components<\/span><\/h3>\n<p>The control board may be shorted, disconnecting components can help isolate the issue.<\/p>\n<ol class=\"uk-list-decimal uk-list\">\n<li>Power OFF and diconnect the machine from power.\n<div class=\"uk-alert-danger uk-text-small uk-padding-small uk-border-rounded\"><strong>Warning:<\/strong> The following steps involve disconnecting electrical connections from the control board. The power must be disconnected before proceeding.<\/div>\n<\/li>\n<li>Remove the right-side panel.<\/li>\n<li>Remove the screws securing the control board\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n            <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                Control Board Removal Images<br \/>\n            <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                        <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/lc_screws_removal.png\" alt=\"removing the control board screws\"\n                             class=\"no-lightbox uk-margin-medium-top uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">LC1000-TS<\/h5>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>Carefully lift the control board to access the harnesses underneath<\/li>\n<p>        <!-- pro models will look different and need additional images or another branch --><\/p>\n<li>Disconnect everything except the harness highlighted below (48v to control board).\n<div class=\"uk-alert-primary uk-text-small uk-padding-small uk-border-rounded\"><strong>Note:<\/strong> For Pro models, the backplane will need to be bypassed to make this connection. The ports and control boards are identical.<\/div>\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n                    <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                        48v Connection Images<br \/>\n                    <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/48in_connection.png\" alt=\"removing the control board screws\"\n                                    class=\"no-lightbox uk-margin-medium-top uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">48v Connection to LC1000-TS<\/h5>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<\/li>\n<li>Reconnect the power cable, and power ON the machine.<\/li>\n<\/ol>\n<p><strong>Does the display illuminate?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"shorted-3v-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"shorted-3v-no\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- Step 6g recalibrating the touchscreen --><\/p>\n<div id=\"touchscreen-no\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 6: Calibrate Touchscreen<\/span><\/h3>\n<ol class=\"uk-list uk-list-decimal\">\n<li>Click the gear in the top-right corner.<\/li>\n<li>Long press the title Settings.<\/li>\n<li>Press Test Display.<\/li>\n<li>Press Calibrate Display.<\/li>\n<li>Follow the on-screen prompts to complete touchscreen calibration.<\/li>\n<\/ol>\n<p><a href=\"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/calibrations\/touchpad-calibration-fusion-maker-edge-and-pro-24-and-36\/\" target=\"_blank\" class=\"uk-button uk-button-default uk-button-small\">View Instructions<\/a><\/p>\n<p><strong>After calibrating, is the touchscreen responding correctly?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"touchscreen-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"touchscreen-repair-no\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p> <!-- Step 6h Check the boot sequence after SD--> <\/p>\n<div id=\"boot-now\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 6: Verification<\/span><\/h3>\n<p>After flashing or replacing the SD card, have any of these condition changed:<\/p>\n<ol class=\"uk-list uk-list-bullet\">\n<li>Attempted boot sequence.<\/li>\n<li>LED #4 behavior.<\/li>\n<li>Display illumination.<\/li>\n<\/ol>\n<p><strong>Has the behavior of the machine changed after flashing or replacing the SD card?<\/strong><\/p>\n<div class=\"uk-alert-primary uk-text-small uk-padding-small uk-border-rounded\"><strong>Note:<\/strong> Clicking yes below restarts the diagnostic wizard. If the behavior of the machine has changed, the checklist must be restarted.<\/div>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary restart-flow\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"home-no\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- STEP 7's --><\/p>\n<p>  <!-- Step 7a No LED on PSU, display dark, cab lights off, low watt checking power input--><\/p>\n<div id=\"psu-led-no-low\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 7: Power Input<\/span><\/h3>\n<p>Check the fuse on the power input assembly.<\/p>\n<ul class=\"uk-list-bullet uk-list\">\n<li>Power OFF the machine.<\/li>\n<li>Locate the fuse near the power cable input.\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n                    <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                        Fuse Location<br \/>\n                    <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div>\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/fuse_location.png\" alt=\"location of power input fuse\"\n                                    class=\"uk-border-rounded uk-margin-small-bottom\" width=\"500\">\n                            <\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<\/li>\n<li>Test or replace this fuse. There is a backup fuse in the assembly.<\/li>\n<li>If the fuse is verified good, replace the power input assembly.<\/li>\n<\/ul>\n<p><strong>Outcome:<\/strong> Replace the fuse and or power input assembly.<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"psu-led-recheck-low\">Continue<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- Step 7b No LED on PSU, display dark, cab lights off, high watt checking switch --><\/p>\n<div id=\"psu-led-no-high\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 7: Power switch<\/span><\/h3>\n<p>Does the power switch &#8220;click&#8221; when you turn the machine ON? If not, the switch may be damaged, stuck, or broken. If a faulty switch is suspected, replace it and proceed.<\/p>\n<ul class=\"uk-list-bullet uk-list\">\n<li>Check Power Switch<br \/>\n          <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/power_switch_high.png\" alt=\"location of power switch\" class=\"uk-border-rounded no-lightbox uk-margin-small-bottom\" width=\"400\">\n      <\/li>\n<li>Test or replace<\/li>\n<\/ul>\n<p><strong>Outcome:<\/strong> Replace the switch if a problem is suspected, otherwise continue.<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-seconday diagnostic-btn\" data-next=\"psu-led-recheck-high\">Continue<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- Step 7c LED on PSU verified, display dark, check breakout fuse --><\/p>\n<div id=\"psu-led-yes\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 7: Fuse on Breakout<\/span><\/h3>\n<p>If the light on the power supply is ON, but the cabinet lighting is OFF, then you should check the fuse on the 48v breakout board.<\/p>\n<ul class=\"uk-list-bullet uk-list\">\n<li>Power OFF the machine.<\/li>\n<li>Locate fuse on lower right side of machine.\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n                    <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                        Fuse Location Images<br \/>\n                    <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/fuse24x12.png\" alt=\"location of fuse in 24x12 machine\"\n                                    class=\"no-lightbox uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">24&#215;12 Machines<\/h5>\n<\/p><\/div>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/fuse36.png\" alt=\"location of fuse in 24x24 and 36x24 machines\"\n                                    class=\"no-lightbox uk-border-rounded uk-margin-top uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">24 \/ 36 Machines<\/h5>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<\/li>\n<li>If you can test the fuse and it&#8217;s functional, replace the LC0812 48v breakout board.\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n                    <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                        48v Breakout Board Location Images<br \/>\n                    <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/breakout_location_lowwatt.png\" alt=\"location of power supply in 24x12 machine\"\n                                    class=\"no-lightbox uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">24&#215;12 Machines<\/h5>\n<\/p><\/div>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/breakout_location_36.png\" alt=\"location of power supply in 24x24 and 36x24 machines\"\n                                    class=\"no-lightbox uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">24 \/ 36 Machines<\/h5>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<\/li>\n<li>If you&#8217;re unable to test the fuse, replace the fuse first.<\/li>\n<\/ul>\n<p><strong>Outcome:<\/strong> Replace the fuse and or 48v breakout board LC0812.<\/p>\n<p><strong>Did replacing the fuse or breakout board change the behavior of the machine?<\/strong><\/p>\n<div class=\"uk-alert-primary uk-text-small uk-padding-small uk-border-rounded\"><strong>Note:<\/strong> Clicking yes below restarts the diagnostic wizard. If the behavior of the machine has changed, the checklist must be restarted.<\/div>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary restart-flow\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"check-short\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- STEP 8's --><br \/>\n  <!-- Step 8a check LED on PSU after replaceing fuse power input or switch.  --><\/p>\n<div id=\"psu-led-recheck-low\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 8: Power Supply LED<\/span><\/h3>\n<p>If you&#8217;ve replaced a fuse, power input assembly, or power switch, power ON the machine and check the LED on the power supply.<\/p>\n<div class=\"uk-alert-primary uk-text-small uk-padding-small uk-border-rounded\"><strong>Note:<\/strong> Clicking yes below restarts the diagnostic wizard. If the LED is now on, the checklist must be restarted.<\/div>\n<p><strong>Is there an LED illuminated on the power supply?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n            <button class=\"uk-button uk-button-primary restart-flow\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"psu-short-final-check-low\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- Step 8b check LED on PSU after replaceing fuse power input or switch.  --><\/p>\n<div id=\"psu-led-recheck-high\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 8: Power Supply LED<\/span><\/h3>\n<p>If you&#8217;ve replaced a fuse, power input assembly, or power switch, power on the machine and check the LED on the power supply.<\/p>\n<div class=\"uk-alert-primary uk-text-small uk-padding-small uk-border-rounded\"><strong>Note:<\/strong> Clicking yes below restarts the diagnostic wizard. If the LED is now on, the checklist must be restarted.<\/div>\n<p><strong>Is there an LED illuminated on the power supply?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n            <button class=\"uk-button uk-button-primary restart-flow\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"psu-short-final-check-high\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- Step 8c LED on PSU verified, display dark, check breakout fuse --><\/p>\n<div id=\"check-short\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 8: Disconnect Components<\/span><\/h3>\n<p>If after replacing the 48v breakout board and fuse, the cabinet lights and display still do not illuminate:<\/p>\n<ul class=\"uk-list uk-list-bullet\">\n<li>Power OFF the machine and disconnect the power cable.\n<div class=\"uk-padding-xsmall\">\n<div class=\"uk-alert-danger uk-text-small uk-padding-small uk-border-rounded\"><strong>Warning:<\/strong> The following steps involve disconnecting electrical harnessing. The power must be disconnected before proceeding.<\/div>\n<\/p><\/div>\n<\/li>\n<li>Locate the 48v breakout board.\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n                    <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                        48v Breakout Board Location Images<br \/>\n                    <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/breakout_location_lowwatt.png\" alt=\"location of power supply in 24x12 machine\"\n                                    class=\"no-lightbox uk-border-rounded uk-margin-bottom-remove\"><\/p>\n<h5 class=\"uk-margin-remove\"><strong>24&#215;12 Machines<\/strong> <\/h5>\n<\/p><\/div>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/breakout_location_36.png\" alt=\"location of power supply in 24x24 and 36x24 machines\"\n                                    class=\"no-lightbox uk-border-rounded uk-margin-top uk-margin-bottom-remove\"><\/p>\n<h5 class=\"uk-margin-remove\"><strong>24 \/ 36 Machines<\/strong><\/h5>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<\/li>\n<li>Disconnect the components outlined below.\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n                    <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                        LC0812 Breakout Board<br \/>\n                    <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                              <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/breakout_full_disconnect.png\" alt=\"48v breakout board with components highlighted for disconnection\"class=\"uk-border-rounded uk-margin-top-remove uk-margin-bottom-remove\" width=\"300\">\n                            <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"uk-alert-primary uk-text-small uk-padding-small uk-border-rounded\"><strong>Note:<\/strong> There may not be connections to all of these ports. Uplug the harnesses available in these positions.<\/div>\n<\/li>\n<\/ul><\/div>\n<\/li>\n<li>Reconnect the power cable, and power ON the machine.<\/li>\n<\/ul>\n<p>    <!--at this point we have no leds on side of control, display is dark, the cabinet lights are off, PSU led is on. we need to decide if we should be disconnecting those from the breakout board, it's hard to say that it would be a control board here, because the cabinet lights should be on. If the PSU light is on breakout board has been checked, but no cabinet lights means theres no power getting through the breakout, not control failure. It can also be shorted.--><\/p>\n<p><strong>Does the display illuminate?<\/strong><\/p>\n<p><p>(This typically takes 1-2 minutes)<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"isolated-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"3v-short-check\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- STEP 9's --><\/p>\n<p>  <!-- Step 9a power input assy replaced final check for short LOW WATT --><\/p>\n<div id=\"psu-short-final-check-low\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 9: Disconnect Components<\/span><\/h3>\n<p>The power supply may be shorted, disconnecting 48v components can help isolate the issue.<\/p>\n<ol class=\"uk-list uk-list-decimal\">\n<li>Power OFF the machine and disconnect the power cable.\n<div class=\"uk-padding-xsmall\">\n<div class=\"uk-alert-danger uk-text-small uk-padding-small uk-border-rounded\"><strong>Warning:<\/strong> The following steps involve disconnecting electrical harnessing. The power must be disconnected before proceeding.<\/div>\n<\/p><\/div>\n<\/li>\n<li>Locate the 48v breakout board.\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n                    <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                        48v Breakout Board Location Images<br \/>\n                    <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/breakout_location_lowwatt.png\" alt=\"location of power supply in 24x12 machine\"\n                                    class=\"no-lightbox uk-border-rounded uk-margin-bottom-remove\"><\/p>\n<h5 class=\"uk-margin-remove\"><strong>24&#215;12 Machines<\/strong><\/h5>\n<\/p><\/div>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/breakout_location_36.png\" alt=\"location of power supply in 24x24 and 36x24 machines\"\n                                    class=\"no-lightbox uk-border-rounded uk-margin-top uk-margin-bottom-remove\"><\/p>\n<h5 class=\"uk-margin-remove\"><strong>24 \/ 36 Machines<\/strong><\/h5>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<\/li>\n<li>Disconnect all components from the breakout board.\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n                    <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                        LC0812 Breakout Board<br \/>\n                    <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                              <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/breakout_board.png\" alt=\"48v breakout board with components highlighted for disconnection\"class=\"no-lightbox uk-border-rounded uk-margin-top-remove uk-margin-bottom-remove\" width=\"300\">\n                            <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<\/li>\n<li>Reconnect the power cable and power ON the machine.<\/li>\n<\/ol>\n<p><strong>Is there an LED illuminated on the power supply?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n        <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"isolated-yes\">Yes<\/button><br \/>\n        <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"disconnect-laser\">No<\/button>\n      <\/div>\n<\/p><\/div>\n<p>  <!-- Step 9b power input assy replaced final check for short  HIGH WATT--><\/p>\n<div id=\"psu-short-final-check-high\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 9: Disconnect Components<\/span><\/h3>\n<p>The power supply may be shorted, disconnecting 48v components can help isolate the issue.<\/p>\n<ol class=\"uk-list uk-list-decimal\">\n<li>Power OFF the machine and disconnect the power cable.\n<div class=\"uk-padding-xsmall\">\n<div class=\"uk-alert-danger uk-text-small uk-padding-small uk-border-rounded\"><strong>Warning:<\/strong> The following steps involve disconnecting electrical harnessing. The power must be disconnected before proceeding.<\/div>\n<\/p><\/div>\n<\/li>\n<li>Locate the 48v breakout board.\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n                    <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                        48v Breakout Board Location Images<br \/>\n                    <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/breakout_location_lowwatt.png\" alt=\"location of power supply in 24x12 machine\"\n                                    class=\"no-lightbox uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">24&#215;12 Machines<\/h5>\n<\/p><\/div>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/breakout_location_36.png\" alt=\"location of power supply in 24x24 and 36x24 machines\"\n                                    class=\"no-lightbox uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">24 \/ 36 Machines<\/h5>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<\/li>\n<li>Disconnect all components from the breakout board.\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n                    <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                        LC0812 Breakout Board<br \/>\n                    <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                              <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/breakout_board.png\" alt=\"48v breakout board with components highlighted for disconnection\"class=\"no-lightbox uk-border-rounded uk-margin-top-remove uk-margin-bottom-remove\" width=\"300\">\n                            <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<\/li>\n<li>Reconnect the power cable and power ON the machine.<\/li>\n<\/ol>\n<p><strong>Is there an LED illuminated on the power supply?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n        <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"isolated-yes\">Yes<\/button><br \/>\n        <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"disconnect-laser\">No<\/button>\n      <\/div>\n<\/p><\/div>\n<p><!-- STEP 9c 3.3 logic short test after 48v disconnecting from breakout board --><\/p>\n<div id=\"3v-short-check\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 9: Disconnect Components<\/span><\/h3>\n<p>The control board may be shorted, disconnecting 3.3v components can help isolate the issue.<\/p>\n<ol class=\"uk-list-decimal uk-list\">\n<li>Power OFF and diconnect the machine from power.\n<div class=\"uk-alert-danger uk-text-small uk-padding-small uk-border-rounded\"><strong>Warning:<\/strong> The following steps involve disconnecting electrical connections from the control board. The power must be disconnected before proceeding.<\/div>\n<\/li>\n<li>Remove the right-side panel.<\/li>\n<li>Remove the screws securing the control board\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n            <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                Control Board Removal Images<br \/>\n            <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                        <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/lc_screws_removal.png\" alt=\"removing the control board screws\"\n                             class=\"no-lightbox uk-margin-medium-top uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">LC1000-TS<\/h5>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>Carefully lift the control board to access the harnesses underneath<\/li>\n<p>        <!-- pro models will look different and need additional images or another branch --><\/p>\n<li>Disconnect everything except the harness highlighted below (48v to control board).\n<div class=\"uk-alert-primary uk-text-small uk-padding-small uk-border-rounded\"><strong>Note:<\/strong> For Pro models, the backplane will need to be bypassed to make this connection. The ports and control boards are identical.<\/div>\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n                    <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                        48v Connection Images<br \/>\n                    <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/48in_connection.png\" alt=\"removing the control board screws\"\n                                    class=\"no-lightbox uk-margin-medium-top uk-border-rounded uk-margin-small-bottom\"><\/p>\n<h5 class=\"uk-margin-remove\">48v connection to LC1000-TS<\/h5>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<\/li>\n<li>Reconnect the power cable, and power ON the machine.<\/li>\n<\/ol>\n<p><strong>Does the display illuminate?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n      <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"isolated-yes\">Yes<\/button><br \/>\n      <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"lc-dead\">No<\/button>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- STEP 10's --><\/p>\n<p>      <!-- Step 10a disconnect laser tube final short test  LOW WATT--><\/p>\n<div id=\"disconnect-laser\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Step 10: Disconnect Laser Tube<\/span><\/h3>\n<p>The laser tube may be shorting the power supply.<\/p>\n<ol class=\"uk-list uk-list-decimal\">\n<li>Power OFF the machine and disconnect the power cable.\n<div class=\"uk-padding-xsmall\">\n<div class=\"uk-alert-danger uk-text-small uk-padding-small uk-border-rounded\"><strong>Warning:<\/strong> The following steps involve disconnecting electrical harnessing. The power must be disconnected before proceeding.<\/div>\n<\/p><\/div>\n<\/li>\n<li>Locate the laser tube harness.<\/li>\n<div class=\"uk-container\">\n<ul uk-accordion>\n<li>\n                    <a class=\"uk-accordion-title\" href=\"#\"><br \/>\n                        Laser Harness Example Images<br \/>\n                    <\/a><\/p>\n<div class=\"uk-accordion-content\">\n<div class=\"uk-grid-small uk-child-width-1-2@s\" uk-grid>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/laser_connection_type1.png\" alt=\"Laser tube harnessing example one\"\n                                    class=\"no-lightbox uk-border-rounded uk-margin-top uk-margin-bottom-remove\" width=\"300\"><\/p>\n<h5 class=\"uk-margin-remove\"><strong>Connection Type 1<\/strong><\/h5>\n<\/p><\/div>\n<div class=\"uk-text-center\">\n                                <img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/laser_connection_24x12.png\" alt=\"Laser tube harnessing example two\"\n                                    class=\"no-lightbox uk-border-rounded uk-margin-top uk-margin-bottom-remove\"><\/p>\n<h5 class=\"uk-margin-remove\"><strong>Connection Type 2<\/strong><\/h5>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/li>\n<\/ul><\/div>\n<li>Disconnect the laser tube harness.\n<div class=\"uk-padding-xsmall\">\n<div class=\"uk-alert-primary uk-text-small uk-padding-small uk-border-rounded\"><strong>Note:<\/strong> There are several types of laser tube harnesses. Follow the red and black wires from the laser tube to the connection point and disconnect the harness.<\/div>\n<\/p><\/div>\n<\/li>\n<li>Reconnect the power cable and power ON the machine.<\/li>\n<\/ol>\n<p><strong>Is there an LED illuminated on the power supply?<\/strong><\/p>\n<div class=\"uk-button-group uk-margin\">\n        <button class=\"uk-button uk-button-primary diagnostic-btn\" data-next=\"tube-short-yes\">Yes<\/button><br \/>\n        <button class=\"uk-button uk-button-default diagnostic-btn\" data-next=\"psu-dead\">No<\/button>\n      <\/div>\n<\/p><\/div>\n<p>    <!-- OUTCOMES: --><\/p>\n<p>    <!-- Damaged PSU suspected --><\/p>\n<div id=\"psu-dead\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Diagnosis: Damaged Power Supply<\/span><\/h3>\n<p>Verify the conditions below.<\/p>\n<ul class=\"uk-list uk-list-bullet\">\n<li>When powered ON, the display does not illuminate.<\/li>\n<li>There are no LEDs illuminated on the right-side of the control board.<\/li>\n<li>Cabinet lighting is OFF.<\/li>\n<li>The incoming power has been tested. The outlet and power cable are working.<\/li>\n<li>No LED on the Power Supply.<\/li>\n<li>The Power Input Assembly \/ Switch have been tested or replaced.<\/li>\n<li>Disconnecting 48v components didn&#8217;t change the behavior of the machine.<\/li>\n<\/ul>\n<p><strong>If all the conditions above are true, replace the power supply.<\/strong><\/p>\n<p><strong>Outcome:<\/strong> Replace the Power Supply.<\/p>\n<\/p><\/div>\n<p>  <!--PSU Replacement Reccomended--><\/p>\n<p>    <!-- Damaged Laser tube or harness suspected --><\/p>\n<div id=\"tube-short-yes\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Diagnosis: Damaged Laser Tube or Wiring Harness<\/span><\/h3>\n<p>The laser tube or wiring harness may be shorting the power supply. Inspect the connection on the laser tube and it&#8217;s wiring harness for damage or loose connections.<\/p>\n<ul class=\"uk-list uk-list-bullet\">\n<li>Inspect wiring harnesses for damage or loose connections.<\/li>\n<li>Replace the harnessing if damage is found.<\/li>\n<\/ul>\n<p>If the wiring harnesses and connections are good, replace the laser tube.<\/p>\n<p><strong>Outcome:<\/strong> Replace the Laser Tube.<\/p>\n<\/p><\/div>\n<p><!-- Firmware Update --><\/p>\n<div id=\"firmware-no\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>STOP <i class=\"fa-duotone fa-regular fa-octagon-exclamation\"><\/i>: Update Firmware<\/span><\/h3>\n<p><strong>Outcome:<\/strong> Download and install the latest firmware for your system from the Epilog support site.<\/p>\n<p>Once the firmware has been installed, click the &#8220;start over&#8221; button below.<\/p>\n<p><a href=\"https:\/\/www.epiloglaser.com\/support\/drivers\/#firmware\" target=\"_blank\" class=\"uk-button uk-button-default uk-button-small\">Download Firmware<\/a><\/p>\n<\/p><\/div>\n<p><!-- Peripheral Update --><\/p>\n<div id=\"peripheral-no\" class=\"diagnostic-step\" style=\"display:none;\">\n<p><strong>Action:<\/strong> Complete the peripheral update using the procedure below.<\/p>\n<p><a href=\"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/maintenance-cleaning-calibrations\/updating-the-peripherals\/\" target=\"_blank\" class=\"uk-button uk-button-default uk-button-small\">View Instructions<\/a><\/p>\n<p><strong>Next:<\/strong> Once you have completed the peripheral update click the continue button.<\/p>\n<p>    <button class=\"uk-button uk-button-small uk-button-default diagnostic-btn\" data-next=\"peripheral-yes\">Continue<\/button>\n  <\/div>\n<p><!-- Stuck at Error --><\/p>\n<div id=\"error-check-after-flashing\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Diagnosis: Touchscreen Issue<\/span><\/h3>\n<p>If after flashing or replacing the SD card, the error persists, please submit a ticket to Epilog Support for further assistance.<\/p>\n<p><strong>Outcome:<\/strong> More information is needed to confirm the issue.<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <a href=\"https:\/\/support.epiloglaser.com\/staging\/submit-ticket\/\" target=\"_blank\" class=\"uk-button uk-button-primary\">Submit a Ticket<\/a>\n    <\/div>\n<\/p><\/div>\n<p><!-- Calibrate Touchscreen --><\/p>\n<div id=\"touchscreen-repair-no\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Diagnosis: Touchscreen Damaged<\/span><\/h3>\n<p>If the touchscreen is still not responding correctly after calibration, it may be damaged and require replacement.<\/p>\n<p>Sometimes the calibration process is not being completed correctly. Please submit a ticket to Epilog Support for further assistance.<\/p>\n<p><strong>Outcome:<\/strong> More information is needed to confirm the issue.<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <a href=\"https:\/\/support.epiloglaser.com\/staging\/submit-ticket\/\" target=\"_blank\" class=\"uk-button uk-button-primary\">Submit a Ticket<\/a>\n    <\/div>\n<\/p><\/div>\n<p><!-- Touchscreen calibrated and working --><\/p>\n<div id=\"touchscreen-yes\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Diagnosis: System is Functioning Properly<\/span><\/h3>\n<p>If the machine is booting up and the display is responsive, the LC1000-TS is most likely functioning properly.<\/p>\n<p>If you suspect there is still an issue, click the button below to submit a ticket.<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <a href=\"https:\/\/support.epiloglaser.com\/staging\/submit-ticket\/\" target=\"_blank\" class=\"uk-button uk-button-primary\">Submit a Ticket<\/a>\n    <\/div>\n<\/p><\/div>\n<p><!-- Power supply shorted, need to isolate the bad component--><\/p>\n<div id=\"isolated-yes\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Diagnosis: Shorted Component<\/span><\/h3>\n<p>One or more of the disconnected components is shorting out the power supply, this component (or harnessing) need(s) to be isolated and replaced.<\/p>\n<ul class=\"uk-list uk-list-bullet\">\n<li>Power the machine OFF.\n<div class=\"uk-padding-xsmall\">\n<div class=\"uk-alert-danger uk-text-small uk-padding-small uk-border-rounded\"><strong>Warning:<\/strong> The following steps involve disconnecting electrical harnessing. The power must be disconnected before proceeding.<\/div>\n<\/p><\/div>\n<\/li>\n<li>Reconnect one of the disconnected components to the 48v breakout board.<\/li>\n<li>Power the machine on.<\/li>\n<li>If the conditions don&#8217;t change, that is not the shorted component.<\/li>\n<li>Power OFF the machine.<\/li>\n<li>Reconnect one additional component to the 48v breakout board and power on the machine.<\/li>\n<li>Repeat this process, powering ON and OFF after each additional component is reconnected.<\/li>\n<\/ul>\n<p>One of the components should cause the machine to exhibit the initial symptoms (ie. no display or LEDs), this is the component responsible for shorting the power supply. Power OFF the machine, check if the 48v breakout board fuse is blown. Then check the harnessing to the suspected component for damage, if no damage is found, replace the component and fuse if necessary.<\/p>\n<p><strong>Outcome:<\/strong> Isolate and replace the shorted component.<\/p>\n<\/p><\/div>\n<p>  <!--Replace component causing shorted 48v--><\/p>\n<p>  <!-- CB shorted, Unplugging 3.3v components from CB illuminated display now we need to isolate which component is the problem--><\/p>\n<div id=\"shorted-3v-yes\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Diagnosis: Shorted Component<\/span><\/h3>\n<p>One or more of the disconnected components is shorting out the control board, this component (or harnessing) need(s) to be isolated and replaced.<\/p>\n<div class=\"uk-padding-xsmall\">\n<div class=\"uk-alert-primary uk-text-small uk-padding-small      uk-border-rounded\"><strong>Note:<\/strong> If you have a Pro model, the backplane may be the issue. The backplane is a passive component that routes connections to the control board. Disconnect everything from the backplane except the 48v connection. Then reconnect the control board to backplane and power ON the machine. If the display illuminates, then the backplane is not the issue and you should continue with the following procedure. The ports and control board are identical to non-pro models, so the same process can be followed to isolate a shorted component on pro models.\n                <\/div>\n<\/p><\/div>\n<ul class=\"uk-list uk-list-bullet\">\n<li>Power OFF the machine.\n<div class=\"uk-padding-xsmall\">\n<div class=\"uk-alert-danger uk-text-small uk-padding-small      uk-border-rounded\"><strong>Warning:<\/strong> The following steps involve disconnecting electrical harnessing. The power must be disconnected before proceeding.\n                <\/div>\n<\/p><\/div>\n<\/li>\n<li>Reconnect one of the disconnected components to the control board.<\/li>\n<li>Power the machine ON.<\/li>\n<li>If the display illuminates, that is not the shorted component.<\/li>\n<li>Power OFF the machine.<\/li>\n<li>Reconnect one additional component to the control board and power on the machine.<\/li>\n<li>Repeat this process, powering ON and OFF after each additional component is reconnected.<\/li>\n<\/ul>\n<p>One of the components should cause the machine to exhibit the initial symptoms (ie. no display or LEDs), this is the component responsible for shorting the control board. Check the harnessing to that component for damage, if no damage is found, replace that component.<\/p>\n<p><strong>Outcome:<\/strong> Isolate and replace the shorted component or harnessing.<\/p>\n<\/p><\/div>\n<p>  <!--Replace component causing shorted 3.3v logic--><\/p>\n<p>  <!-- CB shorted, Unplugging 3.3v components from CB changed nothing--><\/p>\n<div id=\"shorted-3v-no\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Diagnosis: LC1000-TS Control Board Damaged<\/span><\/h3>\n<p>Verify the following statements are true.<\/p>\n<ul class=\"uk-list uk-list-bullet\">\n<li>The display does not illuminate when the machine is powered on.<\/li>\n<li>The SD card has been flashed or replaced.<\/li>\n<li>LED #4 does not blink on and off like a heartbeat with the machine on.<\/li>\n<li>Disconnecting components from the control board resulted in no change.<\/li>\n<\/ul>\n<p><strong>Outcome:<\/strong> Replace the LC1000-TS Control Board.<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <a href=\"https:\/\/support.epiloglaser.com\/staging\/submit-ticket\/\" target=\"_blank\" class=\"uk-button uk-button-primary\">Submit a Ticket<\/a>\n    <\/div>\n<\/p><\/div>\n<p>  <!--Replace LC1000-TS--><\/p>\n<p>  <!-- LED4 nominal, display dark, machine homes, SD flashed, Replace LC1000-TS --><\/p>\n<div id=\"flash-home-yes\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Diagnosis: LC1000-TS Control Board Damaged<\/span><\/h3>\n<p>Verify the following statements are true.<\/p>\n<ul class=\"uk-list-bullet uk-list\">\n<li>Machine attempts to home.<\/li>\n<li>LED 4 blinks like heartbeat.<\/li>\n<li>Display is NOT illuminated.<\/li>\n<li>SD card has been Flashed \/ Replaced<\/li>\n<\/ul>\n<p><strong>Outcome:<\/strong> Backlit display may be damaged. Replace LC1000-TS Control Board<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <a href=\"https:\/\/support.epiloglaser.com\/staging\/submit-ticket\/\" target=\"_blank\" class=\"uk-button uk-button-primary\">Submit a Ticket<\/a>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- END = Replace LC1000-TS --><\/p>\n<p>  <!-- LED4 nominal, display dark, flash sd not needed, machine homes, Replace LC1000-TS --><\/p>\n<div id=\"home-yes\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Diagnosis: LC1000-TS Control Board Damaged<\/span><\/h3>\n<p>Verify the following statements are true.<\/p>\n<ul class=\"uk-list-bullet uk-list\">\n<li>Machine attempts to home.<\/li>\n<li>LED 4 blinks like heartbeat.<\/li>\n<li>Display is NOT illuminated.<\/li>\n<\/ul>\n<p><strong>Outcome:<\/strong> Backlit display may be damaged. Replace LC1000-TS Control Board<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <a href=\"https:\/\/support.epiloglaser.com\/staging\/submit-ticket\/\" target=\"_blank\" class=\"uk-button uk-button-primary\">Submit a Ticket<\/a>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- END = Replace LC1000-TS --><\/p>\n<p>    <!-- LC1000-TS identified as damaged --><\/p>\n<div id=\"lc-dead\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Diagnosis: LC1000-TS Control Board Damaged<\/span><\/h3>\n<p>Check the condition below.<\/p>\n<ul class=\"uk-list uk-list-bullet\">\n<li>The display does not illuminate.<\/li>\n<li>LEDs on the control board do not illuminate.<\/li>\n<li>Cabinet lighting is OFF.<\/li>\n<li>Disconnecting components from the 48v breakout board changed nothing.<\/li>\n<\/ul>\n<p><strong>If all the conditions above are true, replace the LC1000-TS control board.<\/strong><\/p>\n<p><strong>Outcome:<\/strong> Replace the LC1000-TS Control Board.<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <a href=\"https:\/\/support.epiloglaser.com\/staging\/submit-ticket\/\" target=\"_blank\" class=\"uk-button uk-button-primary\">Submit a Ticket<\/a>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- Replace LC1000-TS--><\/p>\n<div id=\"isolated-no\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Diagnosis: LC1000-TS Control Board Damaged<\/span><\/h3>\n<p>Verify the following statements are true.<\/p>\n<ul class=\"uk-list uk-list-bullet\">\n<li>The display does not illuminate when the machine is powered on.<\/li>\n<li>LEDs on the control board do not illuminate with the machine on.<\/li>\n<li>Cabinet lighting is on.<\/li>\n<li>Disconnecting components from the 48v breakout board resulted in no change.<\/li>\n<\/ul>\n<p><strong>If all the conditions above are true, replace the LC1000-TS control board.<\/strong><\/p>\n<p><strong>Outcome:<\/strong> Replace the LC1000-TS Control Board.<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <a href=\"https:\/\/support.epiloglaser.com\/staging\/submit-ticket\/\" target=\"_blank\" class=\"uk-button uk-button-primary\">Submit a Ticket<\/a>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- Replace LC1000-TS --><\/p>\n<p>  <!-- Step 6b LED4 nominal, display dark, machine doesn't home --><\/p>\n<div id=\"home-no\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Diagnosis: LC1000-TS Control Board Damaged<\/span><\/h3>\n<p>Verify the following statements are true.<\/p>\n<ul class=\"uk-list-bullet uk-list\">\n<li>Machine does not attempt to home.<\/li>\n<li>LED 4 blinks like heartbeat.<\/li>\n<li>Display is NOT illuminated.<\/li>\n<li>SD card has been Flashed \/ Replaced.<\/li>\n<\/ul>\n<p><strong>If all the conditions above are true, replace the LC1000-TS control board.<\/strong><\/p>\n<p><strong>Outcome:<\/strong> Replace the LC1000-TS control board.<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <a href=\"https:\/\/support.epiloglaser.com\/staging\/submit-ticket\/\" target=\"_blank\" class=\"uk-button uk-button-primary\">Submit a Ticket<\/a>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- END = Replace LC1000 --><\/p>\n<p>  <!-- Replace LC1000-TS--><\/p>\n<div id=\"still-frozen\" class=\"diagnostic-step\" style=\"display:none;\">\n<h3 class=\"uk-heading-line\"><span>Diagnosis: LC1000-TS Control Board Damaged<\/span><\/h3>\n<p>Verify the following statements are true.<\/p>\n<ul class=\"uk-list uk-list-bullet\">\n<li>The display illuminates.<\/li>\n<li>There are no error messages on the display.<\/li>\n<li>The display is frozen on black \/ red \/ white screen.<\/li>\n<li>The fan under the display is spinning.<\/li>\n<li>The SD card has been flashed or replaced.<\/li>\n<\/ul>\n<p><strong>Outcome:<\/strong> Replace the LC1000-TS Control Board.<\/p>\n<div class=\"uk-button-group uk-margin\">\n      <a href=\"https:\/\/support.epiloglaser.com\/staging\/submit-ticket\/\" target=\"_blank\" class=\"uk-button uk-button-primary\">Submit a Ticket<\/a>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- Replace LC1000-TS --><\/p>\n<p>  <!-- Back and Start Over Buttons --><\/p>\n<hr class=\"uk-divider-icon\">\n<div class=\"uk-flex uk-flex-right uk-margin-small-bottom uk-flex-wrap\">\n    <button class=\"uk-button uk-button-default uk-button-small back-flow uk-margin-left\"><br \/>\n      <span uk-icon=\"arrow-left\"><\/span> Back<br \/>\n    <\/button><br \/>\n    <button class=\"uk-button uk-button-secondary restart-flow uk-margin-left\"><br \/>\n      <span uk-icon=\"refresh\"><\/span> Start Over<br \/>\n    <\/button>\n  <\/div>\n<\/div>\n<\/div>\n\r\n\t\t\t<div id=\"daexthefu-container\"\r\n\t\t\t\tclass=\"daexthefu-container daexthefu-layout-side-by-side daexthefu-alignment-left\"\r\n\t\t\t\tdata-post-id=\"21353\">\r\n\r\n\t\t\t\t<div class=\"daexthefu-feedback\">\r\n\t\t\t\t\t<div class=\"daexthefu-text\">\r\n\t\t\t\t\t\t<h3 class=\"daexthefu-title\">Was this helpful?<\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"daexthefu-buttons-container\">\r\n\t\t\t\t\t\t<div class=\"daexthefu-buttons\">\r\n\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-yes daexthefu-button daexthefu-button-type-text\" data-value=\"1\">\r\n\t\t\t\t<div class=\"daexthefu-button-text\">Yes<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t<div class=\"daexthefu-no daexthefu-button daexthefu-button-type-text\" data-value=\"0\">\r\n\t\t\t\t<div class=\"daexthefu-button-text\">No<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-comment\">\r\n\t\t\t\t\t<div class=\"daexthefu-comment-top-container\">\r\n\t\t\t\t\t\t<label id=\"daexthefu-comment-label\" class=\"daexthefu-comment-label\"><\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-container\">\r\n\t\t\t\t\t\t\t\t<div id=\"daexthefu-comment-character-counter-number\"\r\n\t\t\t\t\t\t\t\t\tclass=\"daexthefu-comment-character-counter-number\"><\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"daexthefu-comment-character-counter-text\"><\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<textarea id=\"daexthefu-comment-textarea\" class=\"daexthefu-comment-textarea\"\r\n\t\t\t\t\t\t\t\tplaceholder=\"Type your message\"\r\n\t\t\t\t\t\t\t\tmaxlength=\"\r\n\t\t\t\t\t\t\t\t400\t\t\t\t\t\t\t\t\t\"><\/textarea>\r\n\t\t\t\t\t<div class=\"daexthefu-comment-buttons-container\">\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-submit daexthefu-button\">Submit<\/button>\r\n\t\t\t\t\t\t<button class=\"daexthefu-comment-cancel daexthefu-button\">Cancel<\/button>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"daexthefu-successful-submission-text\">Thanks for your feedback!<\/div>\r\n\r\n\t\t\t<\/div>\r\n\r\n\t\t\t","protected":false},"excerpt":{"rendered":"<p>The LC1000-TS main control board is the central processing unit for Epilog Fusion Edge, Maker, and Pro 24 \/ 36 laser systems. If the machine fails to power on, exhibits unresponsive startup behavior, is physically damaged, or diagnostic LEDs indicate a board-level issue, this checklist will help you determine whether the LC1000-TS board requires replacement. [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":21466,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_helpful_status":1,"_helpful_pro_status":1,"footnotes":""},"categories":[557,567],"tags":[],"laser_machine":[65,66,67],"post_folder":[],"class_list":["post-21353","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-service-and-repair","category-troubleshooting","laser_machine-fusion-pro","laser_machine-fusion-edge","laser_machine-fusion-maker"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>LC1000-TS Diagnostic Wizard - Epilog Support Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/lc1000-ts-diagnostic-wizard\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LC1000-TS Diagnostic Wizard\" \/>\n<meta property=\"og:description\" content=\"The LC1000-TS main control board is the central processing unit for Epilog Fusion Edge, Maker, and Pro 24 \/ 36 laser systems. If the machine fails to power on, exhibits unresponsive startup behavior, is physically damaged, or diagnostic LEDs indicate a board-level issue, this checklist will help you determine whether the LC1000-TS board requires replacement. [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/lc1000-ts-diagnostic-wizard\/\" \/>\n<meta property=\"og:site_name\" content=\"Epilog Support Center\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/epiloglaser\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-09T20:23:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-27T19:49:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/lc_checklist_featured.png\" \/>\n\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t<meta property=\"og:image:height\" content=\"197\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Tyler Brock\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@epiloglaser\" \/>\n<meta name=\"twitter:site\" content=\"@epiloglaser\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tyler Brock\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"25 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-edge\\\/service-and-repair\\\/lc1000-ts-diagnostic-wizard\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-edge\\\/service-and-repair\\\/lc1000-ts-diagnostic-wizard\\\/\"},\"author\":{\"name\":\"Tyler Brock\",\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/#\\\/schema\\\/person\\\/db690367f94e26f7d0b8f3bb258d4cdd\"},\"headline\":\"LC1000-TS Diagnostic Wizard\",\"datePublished\":\"2026-03-09T20:23:20+00:00\",\"dateModified\":\"2026-03-27T19:49:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-edge\\\/service-and-repair\\\/lc1000-ts-diagnostic-wizard\\\/\"},\"wordCount\":3529,\"publisher\":{\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-edge\\\/service-and-repair\\\/lc1000-ts-diagnostic-wizard\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/wp-content\\\/uploads\\\/lc_checklist_featured.png\",\"articleSection\":[\"Service and Repair\",\"Troubleshooting\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-edge\\\/service-and-repair\\\/lc1000-ts-diagnostic-wizard\\\/\",\"url\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-edge\\\/service-and-repair\\\/lc1000-ts-diagnostic-wizard\\\/\",\"name\":\"LC1000-TS Diagnostic Wizard - Epilog Support Center\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-edge\\\/service-and-repair\\\/lc1000-ts-diagnostic-wizard\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-edge\\\/service-and-repair\\\/lc1000-ts-diagnostic-wizard\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/wp-content\\\/uploads\\\/lc_checklist_featured.png\",\"datePublished\":\"2026-03-09T20:23:20+00:00\",\"dateModified\":\"2026-03-27T19:49:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-edge\\\/service-and-repair\\\/lc1000-ts-diagnostic-wizard\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-edge\\\/service-and-repair\\\/lc1000-ts-diagnostic-wizard\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-edge\\\/service-and-repair\\\/lc1000-ts-diagnostic-wizard\\\/#primaryimage\",\"url\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/wp-content\\\/uploads\\\/lc_checklist_featured.png\",\"contentUrl\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/wp-content\\\/uploads\\\/lc_checklist_featured.png\",\"width\":350,\"height\":197},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-edge\\\/service-and-repair\\\/lc1000-ts-diagnostic-wizard\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"LC1000-TS Diagnostic Wizard\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/#website\",\"url\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/\",\"name\":\"Epilog Support Center\",\"description\":\"Imagine. Design. Create.\",\"publisher\":{\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/#organization\",\"name\":\"Epilog Laser\",\"url\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/wp-content\\\/uploads\\\/epilog-logo.png\",\"contentUrl\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/wp-content\\\/uploads\\\/epilog-logo.png\",\"width\":215,\"height\":46,\"caption\":\"Epilog Laser\"},\"image\":{\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/epiloglaser\",\"https:\\\/\\\/x.com\\\/epiloglaser\",\"https:\\\/\\\/www.instagram.com\\\/epiloglaser\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@epiloglaser\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/epilog\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/#\\\/schema\\\/person\\\/db690367f94e26f7d0b8f3bb258d4cdd\",\"name\":\"Tyler Brock\",\"url\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/author\\\/tyler\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"LC1000-TS Diagnostic Wizard - Epilog Support Center","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/lc1000-ts-diagnostic-wizard\/","og_locale":"en_US","og_type":"article","og_title":"LC1000-TS Diagnostic Wizard","og_description":"The LC1000-TS main control board is the central processing unit for Epilog Fusion Edge, Maker, and Pro 24 \/ 36 laser systems. If the machine fails to power on, exhibits unresponsive startup behavior, is physically damaged, or diagnostic LEDs indicate a board-level issue, this checklist will help you determine whether the LC1000-TS board requires replacement. [&hellip;]","og_url":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/lc1000-ts-diagnostic-wizard\/","og_site_name":"Epilog Support Center","article_publisher":"https:\/\/www.facebook.com\/epiloglaser","article_published_time":"2026-03-09T20:23:20+00:00","article_modified_time":"2026-03-27T19:49:13+00:00","og_image":[{"width":350,"height":197,"url":"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/lc_checklist_featured.png","type":"image\/png"}],"author":"Tyler Brock","twitter_card":"summary_large_image","twitter_creator":"@epiloglaser","twitter_site":"@epiloglaser","twitter_misc":{"Written by":"Tyler Brock","Est. reading time":"25 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/lc1000-ts-diagnostic-wizard\/#article","isPartOf":{"@id":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/lc1000-ts-diagnostic-wizard\/"},"author":{"name":"Tyler Brock","@id":"https:\/\/support.epiloglaser.com\/staging\/#\/schema\/person\/db690367f94e26f7d0b8f3bb258d4cdd"},"headline":"LC1000-TS Diagnostic Wizard","datePublished":"2026-03-09T20:23:20+00:00","dateModified":"2026-03-27T19:49:13+00:00","mainEntityOfPage":{"@id":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/lc1000-ts-diagnostic-wizard\/"},"wordCount":3529,"publisher":{"@id":"https:\/\/support.epiloglaser.com\/staging\/#organization"},"image":{"@id":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/lc1000-ts-diagnostic-wizard\/#primaryimage"},"thumbnailUrl":"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/lc_checklist_featured.png","articleSection":["Service and Repair","Troubleshooting"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/lc1000-ts-diagnostic-wizard\/","url":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/lc1000-ts-diagnostic-wizard\/","name":"LC1000-TS Diagnostic Wizard - Epilog Support Center","isPartOf":{"@id":"https:\/\/support.epiloglaser.com\/staging\/#website"},"primaryImageOfPage":{"@id":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/lc1000-ts-diagnostic-wizard\/#primaryimage"},"image":{"@id":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/lc1000-ts-diagnostic-wizard\/#primaryimage"},"thumbnailUrl":"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/lc_checklist_featured.png","datePublished":"2026-03-09T20:23:20+00:00","dateModified":"2026-03-27T19:49:13+00:00","breadcrumb":{"@id":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/lc1000-ts-diagnostic-wizard\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/lc1000-ts-diagnostic-wizard\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/lc1000-ts-diagnostic-wizard\/#primaryimage","url":"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/lc_checklist_featured.png","contentUrl":"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/lc_checklist_featured.png","width":350,"height":197},{"@type":"BreadcrumbList","@id":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-edge\/service-and-repair\/lc1000-ts-diagnostic-wizard\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/support.epiloglaser.com\/staging\/"},{"@type":"ListItem","position":2,"name":"LC1000-TS Diagnostic Wizard"}]},{"@type":"WebSite","@id":"https:\/\/support.epiloglaser.com\/staging\/#website","url":"https:\/\/support.epiloglaser.com\/staging\/","name":"Epilog Support Center","description":"Imagine. Design. Create.","publisher":{"@id":"https:\/\/support.epiloglaser.com\/staging\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/support.epiloglaser.com\/staging\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/support.epiloglaser.com\/staging\/#organization","name":"Epilog Laser","url":"https:\/\/support.epiloglaser.com\/staging\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/support.epiloglaser.com\/staging\/#\/schema\/logo\/image\/","url":"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/epilog-logo.png","contentUrl":"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/epilog-logo.png","width":215,"height":46,"caption":"Epilog Laser"},"image":{"@id":"https:\/\/support.epiloglaser.com\/staging\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/epiloglaser","https:\/\/x.com\/epiloglaser","https:\/\/www.instagram.com\/epiloglaser\/","https:\/\/www.youtube.com\/@epiloglaser","https:\/\/www.linkedin.com\/company\/epilog"]},{"@type":"Person","@id":"https:\/\/support.epiloglaser.com\/staging\/#\/schema\/person\/db690367f94e26f7d0b8f3bb258d4cdd","name":"Tyler Brock","url":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/author\/tyler\/"}]}},"_links":{"self":[{"href":"https:\/\/support.epiloglaser.com\/staging\/wp-json\/wp\/v2\/posts\/21353","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.epiloglaser.com\/staging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.epiloglaser.com\/staging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.epiloglaser.com\/staging\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/support.epiloglaser.com\/staging\/wp-json\/wp\/v2\/comments?post=21353"}],"version-history":[{"count":6,"href":"https:\/\/support.epiloglaser.com\/staging\/wp-json\/wp\/v2\/posts\/21353\/revisions"}],"predecessor-version":[{"id":21386,"href":"https:\/\/support.epiloglaser.com\/staging\/wp-json\/wp\/v2\/posts\/21353\/revisions\/21386"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/support.epiloglaser.com\/staging\/wp-json\/wp\/v2\/media\/21466"}],"wp:attachment":[{"href":"https:\/\/support.epiloglaser.com\/staging\/wp-json\/wp\/v2\/media?parent=21353"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.epiloglaser.com\/staging\/wp-json\/wp\/v2\/categories?post=21353"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.epiloglaser.com\/staging\/wp-json\/wp\/v2\/tags?post=21353"},{"taxonomy":"laser_machine","embeddable":true,"href":"https:\/\/support.epiloglaser.com\/staging\/wp-json\/wp\/v2\/laser_machine?post=21353"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/support.epiloglaser.com\/staging\/wp-json\/wp\/v2\/post_folder?post=21353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}