{"id":22087,"date":"2026-07-07T15:53:01","date_gmt":"2026-07-07T21:53:01","guid":{"rendered":"https:\/\/support.epiloglaser.com\/staging\/?p=22087"},"modified":"2026-07-07T16:09:01","modified_gmt":"2026-07-07T22:09:01","slug":"contacting-technical-support","status":"publish","type":"post","link":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-ascent\/manual\/contacting-technical-support\/","title":{"rendered":"Contacting Technical Support"},"content":{"rendered":"<div>\n<p>The technical support department at Epilog is available to assist with solving problems you may encounter using your Epilog. Please review first the common problems and solutions as noted below, then if you are still in need of assistance you may contact Epilog\u2019s technical support department at the number or website listed below. Technical support is available in Golden, Colorado USA during the hours of 6 a.m. and 6 p.m. Mountain Time.<\/p>\n<p><strong>Technical Support Online:<\/strong> support.epiloglaser.com<\/p>\n<div class=\"uk-text-center\">\n<img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/manual\/ticket.png\" alt=\"Submit Ticket QR\"\/><\/p>\n<p><strong>Submit a Ticket<\/strong><\/p>\n<\/div>\n<h3>What to do prior to contacting Epilog Technical Support:<\/h3>\n<ol class=\"uk-list uk-list-decimal\">\n<li>Have the machine serial number available.<\/li>\n<li>Have time to work on machine. Many issues will require troubleshooting.<\/li>\n<li>Clean your machine (especially the optics), this will solve many issues.<\/li>\n<\/ol>\n<p>The machine serial number can be found on the Certification\/Identification Label. This engraved plate is located on the side of the machine\u2019s cabinet. The machine\u2019s serial number can also be found at the control panel under the settings icon. The ID label shown is for the Model 19000 product.<\/p>\n<div class=\"uk-text-center\">\n<img decoding=\"async\" src=\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/manual\/no-ce-serial.png\" alt=\"certification\/identification label\"\/>\n<\/div>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"html\",\"props\":{\"content\":\"\\n\n\n<p>The technical support department at Epilog is available to assist with solving problems you may encounter using your Epilog. Please review first the common problems and solutions as noted below, then if you are still in need of assistance you may contact Epilog\u2019s technical support department at the number or website listed below. Technical support is available in Golden, Colorado USA during the hours of 6 a.m. and 6 p.m. Mountain Time.<\/p>\n\n\\n\\n\n\n<p><strong>Technical Support Online:<\/strong> support.epiloglaser.com<\/p>\n\n\\n\n\n<div class=\\\"uk-text-center\\\">\\n<img src=\\\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/manual\/ticket.png\\\" alt=\\\"Submit Ticket QR\\\"\/>\\n\n\n<p><strong>Submit a Ticket<\/strong><\/p>\n\n\\n<\/div>\n\n    \\n\\n\n\n<h3>What to do prior to contacting Epilog Technical Support:<\/h3>\n\n\\n\\n\n\n<ol class=\\\"uk-list uk-list-decimal\\\">\\n    \n\n<li>Have the machine serial number available.<\/li>\n\n\\n    \n\n<li>Have time to work on machine. Many issues will require troubleshooting.<\/li>\n\n\\n    \n\n<li>Clean your machine (especially the optics), this will solve many issues.<\/li>\n\n\\n<\/ol>\n\n\\n\\n\n\n<p>The machine serial number can be found on the Certification\/Identification Label. This engraved plate is located on the side of the machine\u2019s cabinet. The machine\u2019s serial number can also be found at the control panel under the settings icon. The ID label shown is for the Model 19000 product.<\/p>\n\n\\n\n\n<div class=\\\"uk-text-center\\\">\\n<img src=\\\"https:\/\/support.epiloglaser.com\/staging\/wp-content\/uploads\/manual\/no-ce-serial.png\\\" alt=\\\"certification\/identification label\\\"\/>\\n<\/div>\n\n\"}}]}]}]}],\"version\":\"5.0.35\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The technical support department at Epilog is available to assist with solving problems you may encounter using your Epilog. Please review first the common problems and solutions as noted below, then if you are still in need of assistance you may contact Epilog\u2019s technical support department at the number or website listed below. Technical support [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[578,588],"tags":[],"laser_machine":[575],"post_folder":[],"class_list":["post-22087","post","type-post","status-publish","format-standard","hentry","category-manual","category-technical-support","laser_machine-fusion-ascent"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Contacting Technical Support - Epilog Support Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-ascent\/manual\/contacting-technical-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contacting Technical Support\" \/>\n<meta property=\"og:description\" content=\"The technical support department at Epilog is available to assist with solving problems you may encounter using your Epilog. 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