{"id":22090,"date":"2026-07-07T16:12:10","date_gmt":"2026-07-07T22:12:10","guid":{"rendered":"https:\/\/support.epiloglaser.com\/staging\/?p=22090"},"modified":"2026-07-07T16:14:53","modified_gmt":"2026-07-07T22:14:53","slug":"frequently-asked-questions","status":"publish","type":"post","link":"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-ascent\/manual\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div>\n<h3>Engraver Will Not Vector<\/h3>\n<ol class=\"uk-list uk-list-decimal\">\n<li>Verify that the print driver is set to Vector or Combined mode.<\/li>\n<li>Verify that the lines that you want to vector are set to .003\u201d (0.077 mm) or less in CorelDraw, or .001\u201d (0.025 mm) or less in Adobe Illustrator. You may also separate the desired Vector line and set it to a Vector process in the Dashboard.<\/li>\n<li>Make sure the images are vector lines. Scanned and raster images will not vector.<\/li>\n<li>Filled or solid images will not vector (outlines only).<\/li>\n<\/ol>\n<h3>Engraving Appears Lighter Than Usual<\/h3>\n<ol class=\"uk-list uk-list-decimal\">\n<li>All mirrors and lenses need to be cleaned and inspected for damage.<\/li>\n<li>Verify that the lens is in correct focus.<\/li>\n<li>Verify correct Speed, Power and Frequency settings for the type of material that you are engraving.<\/li>\n<\/ol>\n<h3>The Exhaust Is Not Pulling Enough Air<\/h3>\n<ol class=\"uk-list uk-list-decimal\">\n<li>Move the blower closer to the machine. The closer the two are, the better exhaust you will receive.<\/li>\n<li>Clean your exhaust system on a regular basis, including the engraver and blower. Use a bottle-brush and a vacuum on the areas where the exhaust buildup accumulates.<\/li>\n<\/ol>\n<h3>The Engraving Quality is Poor\/Blurry\/Double Image<\/h3>\n<ol class=\"uk-list uk-list-decimal\">\n<li>If you feel you are not getting quality you once were, this is probably a maintenance issue.<\/li>\n<li>Clean the optics of the system.<\/li>\n<\/ol>\n<h3>The Laser Won\u2019t Turn On<\/h3>\n<p>Make sure the Emergency Stop Button on the top of the machine is not pressed in.<\/p>\n<h3>IP Address is not visible in the Settings Menu of the Machine<br \/>\n<\/h3>\n<p>Make sure that your Ethernet or USB cable is plugged in fully, both at the machine and your computer.\n<\/p>\n<h3>How Can I Increase the Life of my Laser System?<\/h3>\n<ul class=\"uk-list uk-list-disc\">\n<li>Clean your system: Debris in the laser and on the mechanics of the system can reduce the life of parts in your system. Wipe down your system on a regular schedule to keep the mechanics clean and long lasting.<\/li>\n<li>Clean the lenses: Lens life is greatly increased by keeping them clean and free of debris. Get in the habit of wiping them off on a regular schedule to keep them clean and well maintained.<\/li>\n<li>Reduce speed when running very small items: When you run at 100% speed on a graphic with a very short stroke, the lens assembly comes up to speed and slows down extremely quickly, which can place wear on the mechanics of the laser. Slow down to 80 &#8211; 90% speed and increase the lifetime of your laser system.<\/li>\n<\/ul>\n<h3>How to Shorten Your Engraving\/Cutting Time<\/h3>\n<ul class=\"uk-list uk-list-disc\">\n<li>Lower the Resolution: How important is the highest resolution image? Processing jobs at 400 DPI vs. 600 DPI can reduce cycle times by up to 30%, and processing at 300 DPI could mean half the cycle time.<\/li>\n<li>Reduce White Space: Orientate the parts to minimize engraving dead space (area where head travels, but has nothing to engrave).<\/li>\n<li>Horizontal Layout: If an option, horizontal text will engrave faster than vertical or curved (fit text to curve) text.<\/li>\n<li>Split by Color: Use the Split by Color feature to save time by adjusting the order in which the objects engrave\/mark.<\/li>\n<li>Run Multiples: If you need to engrave multiples of the same image. You\u2019ll find you have a time savings per piece.<\/li>\n<\/ul>\n<p>If these do not correct your issue or your issue is not listed, please contact the Technical Support Team.<\/p>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"html\",\"props\":{\"content\":\"\n\n<h3>Engraver Will Not Vector<\/h3>\n\n\\n\\n\n\n<ol class=\\\"uk-list uk-list-decimal\\\">\\n    \n\n<li>Verify that the print driver is set to Vector or Combined mode.<\/li>\n\n\\n    \n\n<li>Verify that the lines that you want to vector are set to .003\u201d (0.077 mm) or less in CorelDraw, or .001\u201d (0.025 mm) or less in Adobe Illustrator. You may also separate the desired Vector line and set it to a Vector process in the Dashboard.<\/li>\n\n\\n    \n\n<li>Make sure the images are vector lines. Scanned and raster images will not vector.<\/li>\n\n\\n    \n\n<li>Filled or solid images will not vector (outlines only).<\/li>\n\n\\n<\/ol>\n\n\\n\\n\n\n<h3>Engraving Appears Lighter Than Usual<\/h3>\n\n\\n\\n\n\n<ol class=\\\"uk-list uk-list-decimal\\\">\\n    \n\n<li>All mirrors and lenses need to be cleaned and inspected for damage.<\/li>\n\n\\n    \n\n<li>Verify that the lens is in correct focus.<\/li>\n\n\\n    \n\n<li>Verify correct Speed, Power and Frequency settings for the type of material that you are engraving.<\/li>\n\n\\n<\/ol>\n\n\\n\\n\n\n<h3>The Exhaust Is Not Pulling Enough Air<\/h3>\n\n\\n\\n\n\n<ol class=\\\"uk-list uk-list-decimal\\\">\\n    \n\n<li>Move the blower closer to the machine. The closer the two are, the better exhaust you will receive.<\/li>\n\n\\n    \n\n<li>Clean your exhaust system on a regular basis, including the engraver and blower. Use a bottle-brush and a vacuum on the areas where the exhaust buildup accumulates.<\/li>\n\n\\n<\/ol>\n\n\\n\\n\n\n<h3>The Engraving Quality is Poor\/Blurry\/Double Image<\/h3>\n\n\\n\\n\n\n<ol class=\\\"uk-list uk-list-decimal\\\">\\n    \n\n<li>If you feel you are not getting quality you once were, this is probably a maintenance issue.<\/li>\n\n\\n    \n\n<li>Clean the optics of the system.<\/li>\n\n\\n<\/ol>\n\n\\n\\n\n\n<h3>The Laser Won\u2019t Turn On<\/h3>\n\n\\n\\n\n\n<p>Make sure the Emergency Stop Button on the top of the machine is not pressed in.<\/p>\n\n\\n\\n\n\n<h3>IP Address is not visible in the Settings Menu of the Machine\\n<\/h3>\n\n\\n\n\n<p>Make sure that your Ethernet or USB cable is plugged in fully, both at the machine and your computer. \\n<\/p>\n\n\\n\\n\n\n<h3>How Can I Increase the Life of my Laser System?<\/h3>\n\n\\n\\n\n\n<ul class=\\\"uk-list uk-list-disc\\\">\\n    \n\n<li>Clean your system: Debris in the laser and on the mechanics of the system can reduce the life of parts in your system. Wipe down your system on a regular schedule to keep the mechanics clean and long lasting.<\/li>\n\n\\n    \n\n<li>Clean the lenses: Lens life is greatly increased by keeping them clean and free of debris. Get in the habit of wiping them off on a regular schedule to keep them clean and well maintained.<\/li>\n\n\\n    \n\n<li>Reduce speed when running very small items: When you run at 100% speed on a graphic with a very short stroke, the lens assembly comes up to speed and slows down extremely quickly, which can place wear on the mechanics of the laser. Slow down to 80 - 90% speed and increase the lifetime of your laser system.<\/li>\n\n\\n<\/ul>\n\n\\n\\n\n\n<h3>How to Shorten Your Engraving\/Cutting Time<\/h3>\n\n\\n\\n\n\n<ul class=\\\"uk-list uk-list-disc\\\">\\n    \n\n<li>Lower the Resolution: How important is the highest resolution image? Processing jobs at 400 DPI vs. 600 DPI can reduce cycle times by up to 30%, and processing at 300 DPI could mean half the cycle time.<\/li>\n\n\\n    \n\n<li>Reduce White Space: Orientate the parts to minimize engraving dead space (area where head travels, but has nothing to engrave).<\/li>\n\n\\n    \n\n<li>Horizontal Layout: If an option, horizontal text will engrave faster than vertical or curved (fit text to curve) text.<\/li>\n\n\\n    \n\n<li>Split by Color: Use the Split by Color feature to save time by adjusting the order in which the objects engrave\/mark.<\/li>\n\n\\n    \n\n<li>Run Multiples: If you need to engrave multiples of the same image. You\u2019ll find you have a time savings per piece.<\/li>\n\n\\n<\/ul>\n\n\\n\\n\n\n<p>If these do not correct your issue or your issue is not listed, please contact the Technical Support Team.<\/p>\n\n\"}}]}]}]}],\"version\":\"5.0.35\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Engraver Will Not Vector Verify that the print driver is set to Vector or Combined mode. Verify that the lines that you want to vector are set to .003\u201d (0.077 mm) or less in CorelDraw, or .001\u201d (0.025 mm) or less in Adobe Illustrator. You may also separate the desired Vector line and set it [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[578,588],"tags":[],"laser_machine":[575],"post_folder":[],"class_list":["post-22090","post","type-post","status-publish","format-standard","hentry","category-manual","category-technical-support","laser_machine-fusion-ascent"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Frequently Asked Questions - Epilog Support Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-ascent\/manual\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions\" \/>\n<meta property=\"og:description\" content=\"Engraver Will Not Vector Verify that the print driver is set to Vector or Combined mode. Verify that the lines that you want to vector are set to .003\u201d (0.077 mm) or less in CorelDraw, or .001\u201d (0.025 mm) or less in Adobe Illustrator. You may also separate the desired Vector line and set it [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.epiloglaser.com\/staging\/laser-machine\/fusion-ascent\/manual\/frequently-asked-questions\/\" \/>\n<meta property=\"og:site_name\" content=\"Epilog Support Center\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/epiloglaser\" \/>\n<meta property=\"article:published_time\" content=\"2026-07-07T22:12:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-07T22:14:53+00:00\" \/>\n<meta name=\"author\" content=\"Billy\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@epiloglaser\" \/>\n<meta name=\"twitter:site\" content=\"@epiloglaser\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Billy\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-ascent\\\/manual\\\/frequently-asked-questions\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-ascent\\\/manual\\\/frequently-asked-questions\\\/\"},\"author\":{\"name\":\"Billy\",\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/#\\\/schema\\\/person\\\/62709b908d1b2e3cef3756c590032c9b\"},\"headline\":\"Frequently Asked Questions\",\"datePublished\":\"2026-07-07T22:12:10+00:00\",\"dateModified\":\"2026-07-07T22:14:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-ascent\\\/manual\\\/frequently-asked-questions\\\/\"},\"wordCount\":542,\"publisher\":{\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/#organization\"},\"articleSection\":[\"Manual\",\"Technical Support\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-ascent\\\/manual\\\/frequently-asked-questions\\\/\",\"url\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-ascent\\\/manual\\\/frequently-asked-questions\\\/\",\"name\":\"Frequently Asked Questions - Epilog Support Center\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/#website\"},\"datePublished\":\"2026-07-07T22:12:10+00:00\",\"dateModified\":\"2026-07-07T22:14:53+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-ascent\\\/manual\\\/frequently-asked-questions\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-ascent\\\/manual\\\/frequently-asked-questions\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/laser-machine\\\/fusion-ascent\\\/manual\\\/frequently-asked-questions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently Asked Questions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/#website\",\"url\":\"https:\\\/\\\/support.epiloglaser.com\\\/staging\\\/\",\"name\":\"Epilog Support Center\",\"description\":\"Imagine. 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