Service and Repair Archives

Y-Axis Flex Cable Install – Mini / Helix

How do I install the y-axis flex cable into my Mini, Helix, or Fibermark machine?

This document provides detailed instructions for the removal and installation of the Y-Axis Flex Cable in the Epilog Mini/Helix and FiberMark Laser Engravers. Proper alignment and handling of the cable are essential to maintaining the machine’s performance and functionality. By following these steps carefully, users can ensure a smooth replacement (...)

04/10/2025

X-Axis Flex Cable Install – 36EXT

How do I install the X-Axis flex cable on my 36EXT?

The X-axis flex cable plays a crucial role in the operation of the Epilog Legend 36EXT engraver. Over time, the cable may wear out or become damaged, requiring replacement. This guide provides step-by-step instructions to safely replace the X-axis flex cable, ensuring that your engraver continues to perform at its (...)

04/08/2025

CO2 Laser Replacement Checklist / No Output

This guide will assist you in diagnosing and resolving no output issues with your 17000 series laser system.

These items should be checked before replacing a CO2 laser tube with no output. If the laser has been inactive for more than one (1) month, follow the Extended Cold Start Guide first. The goal of this document is to determine the operational status of the CO2 laser in a (...)

04/09/2025

Pro 24/36, Pro 32/48

IRIS Camera Calibration Guide

How do I calibrate the IRIS camera system in the Maker, Edge, Pro, and Ascent?

Estimated Time: 20–40 Minutes • Skill Level: Intermediate Important: All focus calibration procedures must be completed before performing a camera calibration to ensure accurate results. Click the tabs below to switch between machine types. Each tab shows the camera calibration procedure specific to that machine. Overview & Requirements Fusion Edge (...)

04/15/2026

Quick Guide: Calibrating the Joystick for Accurate Movement

Calibrating the joystick can resolve issues like delayed movement, inaccurate control, or the carriage drifting on its own while in jog mode.

Steps to Calibrate the Joystick Open the Settings Menu On the display panel, press the gear icon in the top-right corner to open the Settings menu. Image 1: Home screen with gear icon in top-right corner Access Advanced Settings Press and hold the word “Settings” on the screen until the (...)

03/16/2026

Pro 32, Pro 48

Cleaning Your Optics

Cleaning the Optics on the Fusion Pro 32 & 48 Laser System

Cleaning the Lens Tube Optics To begin the procedure of cleaning your optics, with the machine powered on, select the Jog icon. Then use the joystick to move the laser head toward the front and middle of the machine to provide you easier access to the lens assembly. (...)

12/31/2025

Pro 24, Pro 36

Cleaning Your Optics

Cleaning your lens and mirrors is an essential part of routine maintenance.

Cleaning the Focusing Lens Optics The mirrors in the periscope housing are enclosed, and will likely require cleaning less often than the other components of the optics system. Let’s start by jogging the laser assembly toward the front of the machine for access to the optics, then we’ll turn off (...)

12/31/2025

Cleaning Your Optics

Cleaning your lens and mirrors is an essential part of routine maintenance.

Remove Side Panel To begin the optics cleaning procedure, shut off the laser and remove the power cord from the machine. Remove the left side panel by removing the three screws on the side of the machine. Remove the screw on the back of the machine. Remove the left side (...)

12/31/2025

Cleaning Your Optics

Cleaning your lens and mirrors is an essential part of routine maintenance.

Remove Left Side Panel To begin by the optics cleaning procedure, start by shutting off the laser and remove the power cord from the machine. Remove the left side panel by removing the four Phillips head screws on the side of the machine and the two screws on the (...)

12/31/2025

Cleaning Your Optics

Cleaning your lens and mirrors is an essential part of routine maintenance.

Move X-Axis Assembly To start the optics cleaning procedure, with the machine powered on, use the control panel to scroll down to ‘Jog.’ Then use the joystick to move the x-axis assembly toward the middle of the machine to provide you easier access to the lens assembly and mirrors. Shut (...)

12/31/2025

Pro 24, Pro 36

Laser Alignment – Maker / Edge / Pro

Adjust your optics system's mirrors to ensure your laser fires precisely.

Turn On To begin the laser alignment procedure, power on the laser. For the following procedures, the table will be broken into four (4) positions. Each position is identified by its relative distance to the laser source and corresponds with the mirror to adjust for that position. Three of the (...)

12/31/2025

Laser Alignment – Zing

Adjust your optics system's mirrors to ensure your laser fires precisely.

Mark the Laser Alignment Target To begin the laser alignment procedure, in your graphics software, set your page size equal to your machine’s table size and create a small ¼” by ¼” black filled box in the upper right corner of the page, then send it to the laser. Install (...)

12/31/2025

Service and Repair

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Y-Axis Flex Cable Install – Mini / Helix

X-Axis Flex Cable Install – 36EXT

CO2 Laser Replacement Checklist / No Output

IRIS Camera Calibration Guide

Quick Guide: Calibrating the Joystick for Accurate Movement

Cleaning Your Optics

Cleaning Your Optics

Cleaning Your Optics

Cleaning Your Optics

Cleaning Your Optics

Laser Alignment – Maker / Edge / Pro

Laser Alignment – Zing