Service and Repair Archives

Optics Cleaning – Fusion Maker, Edge, and Pro

This document details how to properly clean the Fusion Maker, Edge, and Pro carriage optics.

Daily Maintenance Cleaning Remove the lens and carriage mirror. Safely detach both the lens and carriage mirror using the video guide below. Figure 1. Lens and carriage mirror removal process. Carriage Optics Removal Steps Disconnect the air tubing from the lens. Loosen the thumb screws on the carriage cover and (...)

12/31/2025

My Artwork isn’t showing up in the Epilog Dashboard

My Artwork Isn’t Showing Up in the Epilog Dashboard and the Run Time Says 0:00?

Explanation of the Symptoms When encountering this issue, you may see something similar to the image below—here we can see the artwork in the preview thumbnail, but the artwork does not appear in the work area: However, if zoomed out, we can see that the artwork did transfer to the (...)

04/25/2025

Pro 24, Pro 36

Manual Focus Gauge Calibration – Fusion Maker, Edge, Pro

Learn how to calibrate the manual focus gauge on a Fusion Maker, Edge, or Pro machine.

This procedure outlines the steps required to calibrate the manual focus gauge after completing the Focus Calibration Wizard. Proper calibration ensures that the gauge accurately reflects the correct focal height determined using the Calibration Wizard. Note: The Calibration Wizard is available only on firmware version 1.1.2.1 or later. To update (...)

12/31/2025

Pro 24, Pro 36

How to Replace the X-Axis Motor Driver: Step-by-Step Guide

Learn how to replace the TE0104 X-Axis Drive Board on 17000 Edge and Pro machines. This fix can potentially resolve various X-Axis motion issues and help restore smooth operation.

This guide will walk you through the process of removing, installing, and programming the X-Axis Drive Board for Fusion Edge and Pro 24 / 36 models. Proper precautions, including the use of an anti-static strap, are essential to ensure the safe handling of electronic components. Drive Board Replacement Procedure Models: (...)

11/11/2025

Generating Machine Logs

How do I generate the machine logs?

Generating machine logs enables Epilog Technical Support to gather important information about the machine, aiding in its diagnosis and troubleshooting. The process is straightforward and requires either a USB flash drive or a network-connected machine. This guide will outline the steps for generating logs. Logs can be generated one of (...)

04/11/2025

Cleaning Procedures – Fusion Maker, Edge, and Pro

This document details the general cleaning and maintenance of the Fusion Maker, Edge, and Pro machine.

Regular cleaning of the Fusion Pro engraver will result in a longer service life of the engraver and less down time. Additionally, regular cleaning of the Fusion Pro engraver can mitigate the risk of flare-ups and other thermal events. A mild household cleaner or degreaser can be used to clean (...)

12/31/2025

CO2 Laser Replacement Checklist / Low Output

This guide will assist you in diagnosing and resolving low output issues with your 17000 series laser system.

Having to continually reduce speed and increase power can indicate low output from the laser. This document will help identify a low output laser tube on a 17000 Maker, Edge, or Pro machine. Checklist Optics Alignment Focus Reference Engraving Download the sample file below. Reference Engraving Open the file and (...)

04/09/2025

Pro 24, Pro 36

Control Module Replacement – Fusion Edge, Maker, Pro

The control module is a crucial component of your Fusion Maker, Fusion Edge, or Fusion Pro engraver, enabling seamless operation and precise control. This guide provides step-by-step instructions for safely removing and installing a new control module to ensure optimal performance. Following these procedures will help you maintain your engraver’s (...)

04/04/2025

Edge Stand Assembly

How do I build my Edge Laser stand?

The Fusion Edge Stand is an essential accessory designed to support your laser system with stability and ease of mobility. Whether you’re setting up a new machine or replacing an existing stand, this guide provides step-by-step instructions to help you assemble the stand safely and efficiently. By carefully following each (...)

04/04/2025

CO2 Laser Replacement Checklist / No Output

This guide will assist you in diagnosing and resolving no output issues with your 17000 series laser system.

These items should be checked before replacing a CO2 laser tube with no output. If the laser has been inactive for more than one (1) month, follow the Extended Cold Start Guide first. The goal of this document is to determine the operational status of the CO2 laser in a (...)

04/09/2025

Quick Guide: Calibrating the Joystick for Accurate Movement

Calibrating the joystick can resolve issues like delayed movement, inaccurate control, or the carriage drifting on its own while in jog mode.

Steps to Calibrate the Joystick Open the Settings Menu On the display panel, press the gear icon in the top-right corner to open the Settings menu. Image 1: Home screen with gear icon in top-right corner Access Advanced Settings Press and hold the word “Settings” on the screen until the (...)

03/16/2026

Pro 24/36, Pro 32/48

IRIS Camera Calibration Guide

How do I calibrate the IRIS camera system in the Maker, Edge, Pro, and Ascent?

Estimated Time: 20–40 Minutes • Skill Level: Intermediate Important: All focus calibration procedures must be completed before performing a camera calibration to ensure accurate results. Click the tabs below to switch between machine types. Each tab shows the camera calibration procedure specific to that machine. Overview & Requirements Fusion Edge (...)

04/15/2026

Service and Repair

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Optics Cleaning – Fusion Maker, Edge, and Pro

My Artwork isn’t showing up in the Epilog Dashboard

Manual Focus Gauge Calibration – Fusion Maker, Edge, Pro

How to Replace the X-Axis Motor Driver: Step-by-Step Guide

Generating Machine Logs

Cleaning Procedures – Fusion Maker, Edge, and Pro

CO2 Laser Replacement Checklist / Low Output

Control Module Replacement – Fusion Edge, Maker, Pro

Edge Stand Assembly

CO2 Laser Replacement Checklist / No Output

Quick Guide: Calibrating the Joystick for Accurate Movement

IRIS Camera Calibration Guide