The Epilog Standard:
Excellence in Everything

Your serial number is the key to getting the fastest possible support.

If you encounter an issue or need assistance, our technical support team is ready to help.

Submit a Ticket: Submit your inquiry and this will open a case for the issue you are experiencing.

Submit a Ticket

Our support technician will guide you through a step-by-step troubleshooting process to identify the root cause of the issue.

This may involve:

• A phone call or email with one of our expert technicians
• A technician remotely accessing your machine to help troubleshoot
• Checking hardware components
• Reviewing software settings and configurations
• Performing test engravings or cuts

If the issue cannot be resolved remotely, we’ll provide recommendations for the next steps.

Once the issue is diagnosed, we’ll provide a solution to get your laser back to optimal performance.

This could involve:

• Providing detailed instructions to resolve the problem
• Sending replacement parts if necessary
  • Many of our replacement parts are available for purchase online.

Epilog Laser offers a variety of resources to help you stay productive:

• Online Support Center: Comprehensive guides, troubleshooting tips, and video tutorials are available.
• Software and Firmware Updates: Ensure your system is running the latest versions for peak performance.

New systems include a two-year “bumper-to-bumper” warranty and continuous support for the lifetime of the machine.

Our lasers are built to last, and we have machines that have been in operation for over 20 years. As long as we can obtain parts for your machine, we will continue to provide support for legacy systems.

For new systems, there is also the option to purchase an extended warranty, so you can continue to breathe easy.

We have a strong global network of representatives.

They are a great additional resource for local support and guidance should you need any assistance. Find your local rep here.