Skip to main content

Laser Machines
Support

Laser Machines
Laser Machines

Select your laser from the menu to the right. You'll then be taken to relevant articles, videos, and tutorials for your specific machine.
Fusion Pro

Fusion Edge

Fusion Maker

Fusion Galvo
Mini / Helix

Zing

FiberMark

Fusion / Fusion M2
Legend 36EXT

Legacy

View All
Support
Support + Service

Whether you're facing technical issues or need troubleshooting advice, we're just a message away.

Submit a Ticket

Support

Training

Start your laser engraving journey!

Parts & Accessories

Available online - shop now!

Order Status

Use your ORD number to check the status of your service order.

Submit Payment

Need to pay for an quote? Click here.
Support Resources

Owner's Manuals

Software & Firmware Downloads

Register Your Machine

Remote Session

Support Overview

Submit a Ticket

Results Found: 0

Service and Repair

FiberMark

Service and Repair

Subcategories:

Accessories (0) Cameras (0) Chassis (1) Control / Circuit Boards (4) Laser Source (7) Optics (1) Power / Electrical (1) Table / Grid (7) Troubleshooting (2) X-Axis (9) Y-Axis (5)

Other Categories:

Getting Started
Usage and Operation

Laser Machine:

Filters

Order by:

Service and Repair

Subcategories:

Accessories (0) Cameras (0) Chassis (1) Control / Circuit Boards (4) Laser Source (7) Optics (1) Power / Electrical (1) Table / Grid (7) Troubleshooting (2) X-Axis (9) Y-Axis (5)

Other Categories:

Getting Started
Usage and Operation

Laser Machine:

Articles: 37 items found

View:

Order by

Title (A-Z)

Autofocus Plunger Install

Autofocus Plunger Install

How do I replace the auto focus plunger on my mini helix engraver?

This document outlines the detailed process for installing and replacing the Auto Focus Plunger in your machine. It provides a clear, step-by-step guide to help you complete the procedure correctly and ensure the proper functionality of the new component. Follow the instructions carefully for a smooth and successful installation. Component (...)

Blurry Driver Screen On Windows 10

Blurry Driver Screen On Windows 10

Why am I seeing a blurry driver screen on my Windows 10 High-Resolution Display?

Please find the attachment for an in-depth description

CO2 Laser Tickle Settings

CO2 Laser Tickle Settings

What are tickle settings and how can I adjust them?

Introduced in the Epilog Mini and Helix engravers, laser tickle settings allow the user to customize certain CO2 laser characteristics by modifying the radio frequency (RF) signals sent to the laser tube. The role of the RF signal is to excite and energize the gas mixture within the CO2 laser (...)

Control Board Install – FiberMark

Control Board Install – FiberMark

How do I replace the FiberMark Controller Board?

Please find the attachment for an in-depth description.

Encoder Strip Install – FiberMark

Encoder Strip Install – FiberMark

How do I replace the FiberMark Encoder Strip?

Please find the attachment for an in-depth description.

Extended Cold Start Guide

Extended Cold Start Guide

My laser has been inactive for a long time and will not fire.

Lasers that have been inactive for a period of time may not fire right away. There are settings in the machine to help warm the laser before use. Please start with the CO2 Laser Tickle Settings guide first. If the laser has been inactive for an extended period of time, (...)

Fan Replacement on the Epilog Mini and Helix Systems

Fan Replacement on the Epilog Mini and Helix Systems

How do I replace the fans on my Epilog Mini or Helix System?

Machine Type: Epilog Mini 18/24 and Helix Tools Needed: #2 Phillips head screwdriver, 6/32 Nut driver Flat head screwdriver or wire cutter Turn engraver off and unplug it from the wall. Face the back of the machine where the exhaust is located. Remove the 8 screws holding the back panel (...)

Interlock Install – FiberMark

Interlock Install – FiberMark

How do I replace the interlocks on the FiberMark?

Please find the attachment for an in-depth description.

Interlock Install – Mini / Helix

Interlock Install – Mini / Helix

How do I replace the Helix/Mini interlocks?

Interlock sensor replacement instructions for the Mini and Helix engraver.

Laser Installation – FiberMark

Laser Installation – FiberMark

How do I replace the laser on the FiberMark?

Please find the attachment for an in-depth description.

Laser Tube Install – Mini / Helix

Laser Tube Install – Mini / Helix

How do I replace the laser tube in my Epilog Mini or Helix?

Machine Types: Epilog Mini 18/24 and Helix Tools needed: Phillips head screwdriver #1 Turn offand unplug the laser system. Facing the back of the machine, remove the 9 screws using the Phillips head screwdriver on the back panel. The laser tube is silver in color and sits directly above the (...)

My Artwork isn’t showing up in the Epilog Dashboard

My Artwork isn’t showing up in the Epilog Dashboard

My Artwork Isn’t Showing Up in the Epilog Dashboard and the Run Time Says 0:00?

Explanation of the Symptoms When encountering this issue, you may see something similar to the image below—here we can see the artwork in the preview thumbnail, but the artwork does not appear in the work area: However, if zoomed out, we can see that the artwork did transfer to the (...)

Optics Replacement – Mini/Helix

Optics Replacement – Mini/Helix

How do I replace the lens in my Helix and Mini?

This guide provides step-by-step instructions for replacing the carriage, steering, and periscope optics in your laser system. Follow the outlined procedures carefully to ensure proper installation and alignment. Always handle optics with care and refer to the provided alignment links after replacement to maintain optimal performance. Replacing Carriage Optics Move (...)

Power Supply Replacement

Power Supply Replacement

How do I replace the Power Supply on my Mini?

Machine Types:Epilog Mini 18/24 Tools Needed: Philips Head Screw Driver 5/16 nut driver Wire Cutters Equipment: Intro: This procedure details steps to replacing the IPXQ power supply in the Legend Mini 18 and 24. Before starting on this procedure, unplug the power cord from the machine. Procedure: Remove back service (...)

Purchase or Print a New Laser Alignment Target

Purchase or Print a New Laser Alignment Target

Where can I buy or print out a new target for aligning my laser beam?

Accurate laser alignment is essential to achieving clean, precise engraving and cutting results. Over time, alignment targets can wear out or become damaged, which may impact the performance of your laser system. To help maintain optimal accuracy, replacement laser alignment targets are available and easy to obtain. You can purchase (...)

Setting Manual Focus and Auto Focus on the Mini/Helix

Setting Manual Focus and Auto Focus on the Mini/Helix

How do I set manual and auto focus on my Epilog Mini or Helix?

Proper focus calibration is essential for achieving consistent and high-quality results when using laser engraving machines. This step-by-step guide outlines the process for adjusting the autofocus on Epilog Mini 18/24 and Helix machines using a 4×4 piece of anodized aluminum. By following these instructions carefully, users can ensure that their (...)

Silent Fans Install – Mini / Helix

Silent Fans Install – Mini / Helix

How do I install the Super-Silent Fans in my Mini or Helix?

This procedure outlines the steps for removing and replacing the fan panel in your laser engraver. The fan panel is an essential component in maintaining proper airflow and cooling for the laser tube, ensuring the longevity and performance of the engraver. This guide will walk you through the disconnection of (...)

Squaring the Ruler Guides

Squaring the Ruler Guides

How do I realign the ruler guides on my Mini or Helix?

Machine Types: Epilog Mini 18/24, Helix If your rulers have been moved accidentally or on purpose and you would like to return them to their original positioning, and by following these simple steps it will walk you through the process. Turn Power off. Place a 2 inch strip of masking (...)

Table Belt Install – Mini / Helix

Table Belt Install – Mini / Helix

How do I replace the Helix Z-belt?

Please find the attachment for an in-depth description.

Table Motor Install – FiberMark

Table Motor Install – FiberMark

How do I replace the Z-motor on the FiberMark?

Please find the attachment for an in-depth description.

1
2

Need additional help?

Submit a ticket with our Technical Support Team

Submit a Ticket

Product

Product Line
Applications
Start a Laser Business

Support

Support Center
Submit a Ticket
Shop Parts & Accessories

Company

About Us
Careers
Contact Us
Find Your Rep

Sign up for our Newsletter

"*" indicates required fields

First name*

Last name*

Email

Comments

This field is for validation purposes and should be left unchanged.

Epilog is proud to be an American company. Since 1988 we have been designing, engineering, and supporting our laser machines in Golden, Colorado.

© Epilog Laser | All Rights Reserved. | Privacy Policy | Support