Service and Repair Archives

120-Watt CO2 Laser Tube

Replace your machine's 120-watt CO2 laser tube.

Remove Panel Shut off the laser and remove the power cord from the machine. Use a 5/32” hex key to remove the hex screws which secure the lower panel on the rear of the machine, then remove the panel Remove Old Laser Tube Use a Phillips screwdriver to loosen the (...)

09/24/2024

30 to 70-Watt CO2 Laser Tube Replacement

Replace your machine's 30 to 70-watt CO2 laser tube.

Remove Panel Shut off the laser and remove the power cord from the machine. Use a 5/32” hex key to remove the ten hex screws which secure the lower panel on the rear of the machine, then remove the panel. Remove Old Laser Tube Disconnect the black connector from the (...)

09/24/2024

Blurry Driver Screen On Windows 10

Why am I seeing a blurry driver screen on my Windows 10 High-Resolution Display?

Please find the attachment for an in-depth description

09/24/2024

CO2 Laser Tickle Settings

What are tickle settings and how can I adjust them?

Introduced in the Epilog Mini and Helix engravers, laser tickle settings allow the user to customize certain CO2 laser characteristics by modifying the radio frequency (RF) signals sent to the laser tube. The role of the RF signal is to excite and energize the gas mixture within the CO2 laser (...)

09/24/2024

Controller Board

Replace the controller board that acts as the brain of your laser machine.

Remove Old Control Board Shut off the laser and remove the power cord from the machine. Remove any Ethernet and USB cables from the back of the machine. Put on the anti-static wrist strap. Always wear the anti-static strap when handling the control board to avoid damaging the unit through (...)

09/24/2024

Diagnostic LEDs – Fusion / Fusion M2

How do the Diagnostic LED's function for the Fusion?

This document will describe how the diagnostic LEDs function, and their behavior during the boot up sequence. Locating the Diagnostic LEDs The diagnostic LEDs are on the Control Assembly panel in the back of the engraver. This panel also contains connections for Ethernet, USB and Air Assist. The LEDs are (...)

09/24/2024

Extended Cold Start Guide

My laser has been inactive for a long time and will not fire.

Lasers that have been inactive for a period of time may not fire right away. There are settings in the machine to help warm the laser before use. Please start with the CO2 Laser Tickle Settings guide first. If the laser has been inactive for an extended period of time, (...)

09/24/2024

Fiber Laser Tube Replacement

Replace your machine's fiber laser tube.

Remove Panels Shut off the laser and remove the power cord from the machine. Use a 5/32” hex key to remove the hex screws that secure the lower panel on the rear of the machine, then remove the panel. Remove the top access panel on the left side of the (...)

09/24/2024

Laser Safety and Status Indicators – Fusion M2

How do I read the Fusion Safety Interlock Laser Status Indicators?

The Fusion M2 status indicators are located on the top of the machine, to the right of the top cabinet door. Their markings, colors, and functions are as follows. Safety Interlock / Laser Status Indicators Label Description L Left-hand interlock status indicator (green LED). If the indicator is on (illuminated), (...)

09/24/2024

Lens Install – Fusion / Fusion M2

How do I replace the lens on the Fusion?

Please find the attachment for an in-depth description.

09/24/2024

My Artwork isn’t showing up in the Epilog Dashboard

My Artwork Isn’t Showing Up in the Epilog Dashboard and the Run Time Says 0:00?

Explanation of the Symptoms When encountering this issue, you may see something similar to the image below—here we can see the artwork in the preview thumbnail, but the artwork does not appear in the work area: However, if zoomed out, we can see that the artwork did transfer to the (...)

04/25/2025

Power Supply Replacement

Replace your machine's power supply.

Remove Panel Remove the lower access panel on the right side of the machine by using a 5/32” hex key to turn the black panel locks ¾ of the way counter clockwise. Remove Old Power Supply Disconnect the power leads connecting the power supply assembly to the various components of (...)

09/24/2024

Purchase or Print a New Laser Alignment Target

Where can I buy or print out a new target for aligning my laser beam?

Accurate laser alignment is essential to achieving clean, precise engraving and cutting results. Over time, alignment targets can wear out or become damaged, which may impact the performance of your laser system. To help maintain optimal accuracy, replacement laser alignment targets are available and easy to obtain. You can purchase (...)

04/15/2024

Replacing Optics

Replace the lens that focuses your laser.

Remove Lens Assembly Remove the lens assembly by loosening the three thumb screws on its front face until they spin freely. They are captive screws and will not come out of the assembly. Slide the assembly out of its housing. Remove Old O-Ring and Lens With the lens assembly in (...)

09/24/2024

Replacing the Control Panel

Replace your machine's display panel/keypad.

Remove Panel Remove the top access panel on the right side of the machine by using a 5/32” hex key to turn the black panel locks ¾ of the way counter-clockwise. Remove Old Keypad From beneath, locate and disconnect the wire harnesses from the back side of the key pad. (...)

09/24/2024

RF Power Supply Replacement

Replace RF power supply that powers your laser tube.

Remove Panel Shut off the laser and remove the power cord from the machine. Remove the bottom access panel on the left side of the machine by using a 5/32” hex key to turn the black panel locks ¾ of the way counter-clockwise. Remove Old RF Power Supply Unscrew the (...)

09/24/2024

Rotary Motor Install – Fusion / Fusion M2

How do I replace the Fusion rotary motor?

Please find the attachment for an in-depth description.

09/24/2024

Safety Module

Replace the Fusion M2's safety status module.

Remove Panel Shut off the laser and remove the power cord from the machine. Remove the top access panel on the right side of the machine by using a 5/32” hex key to turn the black panel locks ¾ of the way counter-clockwise. Remove Old Safety Module Locate the Laser (...)

09/24/2024

Table Motor Install – Fusion / Fusion M2

How do I replace the Fusion Z-motor?

Please find the attachment for an in-depth description.

09/24/2024

Top Door Replacement – Fusion / Fusion M2

How do I replace the Fusion and Fusion M2 Door Assembly?

Please find the attachment for an in-depth description.

09/24/2024

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Fusion / Fusion M2

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Articles: 32 items found

120-Watt CO2 Laser Tube

30 to 70-Watt CO2 Laser Tube Replacement

Blurry Driver Screen On Windows 10

CO2 Laser Tickle Settings

Controller Board

Diagnostic LEDs – Fusion / Fusion M2

Extended Cold Start Guide

Fiber Laser Tube Replacement

Laser Safety and Status Indicators – Fusion M2

Lens Install – Fusion / Fusion M2

My Artwork isn’t showing up in the Epilog Dashboard

Power Supply Replacement

Purchase or Print a New Laser Alignment Target

Replacing Optics

Replacing the Control Panel

RF Power Supply Replacement

Rotary Motor Install – Fusion / Fusion M2

Safety Module

Table Motor Install – Fusion / Fusion M2

Top Door Replacement – Fusion / Fusion M2