Service and Repair Archives

Focus Calibration Wizard

Step-by-step guide to using the Focus Calibration Wizard, available in firmware version 1.1.2.1 and later.

Estimated Time: 5–10 Minutes | Skill Level: Basic The Focus Calibration Wizard allows the laser system to automatically determine the optimal focal height for the installed lens. This process engraves a test pattern on anodized aluminum and identifies the focus position that produces the brightest mark. Running the (...)

03/16/2026

Pro 24, Pro 36

Linear Guide Replacement (IKO) – Large Aperture Fusion Pro

Removal Procedure Power OFF the machine and disconnect the power cord. Remove the right and left side panels. Open the top door. Pull the rail to the middle of the machine. Move the carriage to the center. Loosen the thumb screws and open the mirror cover. Disconnect the air assist (...)

05/20/2025

Pro 48

Power Supply Replacement – Fusion Pro 48 – 200 Watt

Step-by-step instructions for replacing the power supply in a Fusion Pro 48 200-Watt laser system.

WARNING: Servicing the power supply while the engraver is powered on can cause serious injury or damage to internal components. Always disconnect all power sources before beginning. Power Supply Removal Power OFF the system and disconnect the power cable. Remove the rear-top panel. Disconnect all electrical harnesses from the power (...)

05/19/2025

Pro 24, Pro 36

Autofocus Switch Replacement – Fusion Maker, Edge, Pro 24 & 36

How do I replace the autofocus switch in the Fusion Maker, Edge, and Pro 24 and 36?

This procedure outlines the steps required to safely and effectively replace the Autofocus Switch on the Fusion Maker, Edge, and Pro, laser system. The Autofocus Switch is a critical component responsible for maintaining the proper focal distance during operation. This document provides detailed instructions to ensure proper removal, and installation (...)

05/07/2025

Optics Cleaning – Fusion Maker, Edge, and Pro

This document details how to properly clean the Fusion Maker, Edge, and Pro carriage optics.

Daily Maintenance Cleaning Remove the lens and carriage mirror. Safely detach both the lens and carriage mirror using the video guide below. Figure 1. Lens and carriage mirror removal process. Carriage Optics Removal Steps Disconnect the air tubing from the lens. Loosen the thumb screws on the carriage cover and (...)

12/31/2025

My Artwork isn’t showing up in the Epilog Dashboard

My Artwork Isn’t Showing Up in the Epilog Dashboard and the Run Time Says 0:00?

Explanation of the Symptoms When encountering this issue, you may see something similar to the image below—here we can see the artwork in the preview thumbnail, but the artwork does not appear in the work area: However, if zoomed out, we can see that the artwork did transfer to the (...)

04/25/2025

Pro 24, Pro 36

Manual Focus Gauge Calibration – Fusion Maker, Edge, Pro

Learn how to calibrate the manual focus gauge on a Fusion Maker, Edge, or Pro machine.

This procedure outlines the steps required to calibrate the manual focus gauge after completing the Focus Calibration Wizard. Proper calibration ensures that the gauge accurately reflects the correct focal height determined using the Calibration Wizard. Note: The Calibration Wizard is available only on firmware version 1.1.2.1 or later. To update (...)

12/31/2025

Pro 24, Pro 36

How to Replace the X-Axis Motor Driver: Step-by-Step Guide

Learn how to replace the TE0104 X-Axis Drive Board on 17000 Edge and Pro machines. This fix can potentially resolve various X-Axis motion issues and help restore smooth operation.

This guide will walk you through the process of removing, installing, and programming the X-Axis Drive Board for Fusion Edge and Pro 24 / 36 models. Proper precautions, including the use of an anti-static strap, are essential to ensure the safe handling of electronic components. Drive Board Replacement Procedure Models: (...)

11/11/2025

Generating Machine Logs

How do I generate the machine logs?

Generating machine logs enables Epilog Technical Support to gather important information about the machine, aiding in its diagnosis and troubleshooting. The process is straightforward and requires either a USB flash drive or a network-connected machine. This guide will outline the steps for generating logs. Logs can be generated one of (...)

04/11/2025

Pro 24, Pro 36

Laser Alignment (Large Aperture Optics) – Fusion Pro

How do I align the laser on my Fusion Pro with large aperture optics.

To ensure your CO2 laser engraver delivers optimal performance and consistent cutting quality, proper beam alignment is essential. Over time, vibration, wear, or component replacement can cause the laser beam to deviate from its intended path. This can result in reduced cutting power, inconsistent engraving, or premature wear of optics. (...)

12/31/2025

Pro 24, Pro 36

Large Aperture Optics Replacement – Fusion Pro

How do I replace the Optics in my Fusion Pro Large Aperture machine?

The Fusion Pro laser system includes four (4) mirrors in total. Mirrors 1, 2, and 3 are mounted using mirror holders and feature thermal compound between the mirror and holder to ensure proper heat transfer. This compound may need to be replaced if the mirrors are removed and reinstalled multiple (...)

09/25/2025

Cleaning Procedures – Fusion Maker, Edge, and Pro

This document details the general cleaning and maintenance of the Fusion Maker, Edge, and Pro machine.

Regular cleaning of the Fusion Pro engraver will result in a longer service life of the engraver and less down time. Additionally, regular cleaning of the Fusion Pro engraver can mitigate the risk of flare-ups and other thermal events. A mild household cleaner or degreaser can be used to clean (...)

12/31/2025

Service and Repair

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Focus Calibration Wizard

Linear Guide Replacement (IKO) – Large Aperture Fusion Pro

Power Supply Replacement – Fusion Pro 48 – 200 Watt

Autofocus Switch Replacement – Fusion Maker, Edge, Pro 24 & 36

Optics Cleaning – Fusion Maker, Edge, and Pro

My Artwork isn’t showing up in the Epilog Dashboard

Manual Focus Gauge Calibration – Fusion Maker, Edge, Pro

How to Replace the X-Axis Motor Driver: Step-by-Step Guide

Generating Machine Logs

Laser Alignment (Large Aperture Optics) – Fusion Pro

Large Aperture Optics Replacement – Fusion Pro

Cleaning Procedures – Fusion Maker, Edge, and Pro