Service and Repair Archives

Low Output – Mini/Helix

What should I do if I'm experiencing low laser output on my Mini / Helix system?

Whenever there is a perceived loss of power, it could be caused by dirty or damaged optics, bad laser beam alignment or a focus or table level issue. Below you can find links to instructions on checking and leveling the table as well as checking and fixing the alignment of (...)

04/04/2025

Maker X-Axis Motor Install

How do I install the X-Axis motor into my Fusion Maker machine?

This document outlines the step-by-step procedure for removing and replacing the X-Axis motor in the Epilog Maker laser system. Proper handling and installation are crucial to maintaining optimal performance and avoiding damage to internal components. Please follow the instructions and diagrams carefully to ensure a smooth and successful motor replacement. (...)

07/12/2024

Pro 32, Pro 48

Manual Focus Gauge (MFG) Replacement – Fusion Pro 32 & 48

How do I replace the manual focus gauge in the Fusion Pro 32 and 48?

This document outlines the replacement of the manual focus gauge in the Fusion Pro 32 and 48.

09/24/2024

My Artwork isn’t showing up in the Epilog Dashboard

My Artwork Isn’t Showing Up in the Epilog Dashboard and the Run Time Says 0:00?

Explanation of the Symptoms When encountering this issue, you may see something similar to the image below—here we can see the artwork in the preview thumbnail, but the artwork does not appear in the work area: However, if zoomed out, we can see that the artwork did transfer to the (...)

04/25/2025

Optics Replacement – Mini/Helix

How do I replace the lens in my Helix and Mini?

This guide provides step-by-step instructions for replacing the carriage, steering, and periscope optics in your laser system. Follow the outlined procedures carefully to ensure proper installation and alignment. Always handle optics with care and refer to the provided alignment links after replacement to maintain optimal performance. Replacing Carriage Optics Move (...)

09/24/2024

Power Supply Replacement

Replace your machine's power supply.

Remove Old Power Supply Now move to the rear of the machine. Using the 5/32″ Allen Wrench, remove the screws securing the upper rear panel to access the Power Supply. Locate the Power Supply under the access panel. Now carefully disconnect all of the wires plugged into the back of (...)

09/24/2024

Power Supply Replacement

Replace your machine's power supply.

Remove Old Power Supply Now move to the rear of the machine. Using the 5/32″ Allen Wrench, remove the 9 screws that secure the rear panel to the machine. Locate the power supply housing. It is located to the left of the exhaust port as you face the machine from (...)

09/24/2024

Power Supply Replacement

Replace your machine's power supply.

Option 1: Lower the Table If your machine has power, lower the table to the bottom of the machine by pressing the ‘Focus’ button, then holding the down arrow button. Shut off the laser and remove the power cord from the machine. Option 2: Remove the Table If your machine (...)

09/24/2024

Power Supply Replacement

Replace your machine's power supply.

Remove Panel Remove the lower access panel on the right side of the machine by using a 5/32” hex key to turn the black panel locks ¾ of the way counter clockwise. Remove Old Power Supply Disconnect the power leads connecting the power supply assembly to the various components of (...)

09/24/2024

Pro 24, Pro 36

Power Supply Replacement – Fusion Maker, Edge, Pro 24 & 36

How do I replace the power supply in the Fusion Maker, Edge, and Pro 24 and 36?

This document outlines the replacement of the power supply in the Fusion Maker, Edge, and Pro 24 and 36.

09/24/2024

Pro 32, Pro 48

Power Supply Replacement – Fusion Pro 32 & 48

How do I replace the power supply in the Fusion Pro 32 and 48?

Power Supply Locations CO2- Only Fusion Pro This model will contain only the CO2 power supply shown above. One (1) 48V 2kW power supply Fiber- Only Fusion Pro This model will contain the CO2 and fiber power supplies shown above One (1) 48V 2kW power supply One (1) 24V 1kW (...)

09/24/2024

Pro 48

Power Supply Replacement – Fusion Pro 48 – 200 Watt

Step-by-step instructions for replacing the power supply in a Fusion Pro 48 200-Watt laser system.

WARNING: Servicing the power supply while the engraver is powered on can cause serious injury or damage to internal components. Always disconnect all power sources before beginning. Power Supply Removal Power OFF the system and disconnect the power cable. Remove the rear-top panel. Disconnect all electrical harnesses from the power (...)

05/16/2025

Power Supply Replacement – Legend 36EXT

This document details how to replace the power supply in a legend 36 EXT.

This document provides detailed instructions for replacing the power supply in the Epilog EXT laser system. To ensure safety and prevent electrical shock or equipment damage, always disconnect the power cord from the machine before beginning the procedure. Follow each step carefully to remove the existing power supply and install (...)

04/11/2025

Purchase or Print a New Laser Alignment Target

Where can I buy or print out a new target for aligning my laser beam?

Accurate laser alignment is essential to achieving clean, precise engraving and cutting results. Over time, alignment targets can wear out or become damaged, which may impact the performance of your laser system. To help maintain optimal accuracy, replacement laser alignment targets are available and easy to obtain. You can purchase (...)

04/15/2024

Quick Guide: Replacing the Control Board

How to Replace the Zing Control Board

Record Settings If your machine will boot up, we’ll start by writing down some settings that will save you time later. Press the Go and Pointer button at the same time to access the Function Menu and cycle through the headings by pressing the Go button. Write down the Serial (...)

09/24/2024

Quick Guide: Replacing the Control Board

How to replace the control board on a Legend 36 EXT.

Estimated time: 20–30 minutes • Skill: Intermediate This procedure will guide you through the process of removing and replacing the main controller board in a Legend EXT laser system. Following these steps ensures safe handling of sensitive electronics, proper reconnection, and minimal downtime after installation. Important: Always wear the included (...)

04/11/2025

Red Dot Diode Replacement – Fusion Galvo

How do I replace the red dot diode in the G100?

This document outlines the replacement of the red dot diode assembly in the G100.

09/24/2024

Reducer Pulley Replacement – Legend 36EXT

This article explains how to replace the reducer pulley in the Legend 36EXT

This guide provides step-by-step instructions for replacing the Y axis reducer pulley on the Legend 36EXT laser engraver. Proper maintenance and component replacement help ensure optimal performance and prolong the life of your machine. Please follow all steps carefully, and use the recommended tools for safety and accuracy. Procedure: Turn (...)

04/11/2025

Repairing X-Axis Motion: Replacing the X-Motor

Replace the motor that moves your machine's laser head along the x-axis assembly.

Remove Right Side Panel Shut off the laser and remove the power cord from the machine. Inside the machine, move the x-axis assembly to the rear of the machine. Put on the anti-static strap. Clip the strap on to any metal part of the machine. Always wear the anti-static strap (...)

09/24/2024

Repairing Y-Axis Movement: Replacing the Y-Motor

Replace the motor that moves the rail front to back in the Y-Axis.

Estimated time: 15–20 minutes • Skill: Basic This guide explains how to replace the Y-motor on the Epilog FiberMark laser system. The Y-motor drives the X-Axis assembly forward and backward. Following these instructions will help you safely remove the old motor and install the new one. Procedure Disconnect the machine (...)

09/24/2024

Service and Repair