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Series: 16000-17000
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Service and Repair (119)

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Getting Started (11)

All Getting Started

Usage and Operation (107)

All Usage and Operation System Requirements & Setup (27) Machine Control & Settings (2) Laser Techniques (12) Software Techniques (39) Projects (14) Rotary (2) FAQ (10)

Service and Repair (119)

All Service and Repair Troubleshooting (6) Control / Circuit Boards (12) X-Axis (34) Y-Axis (5) Table / Grid (8) Optics (4) Cameras (6) Laser Source (11) Power / Electrical (4) Chassis (5) Accessories (0) Calibrations (16) Cleaning (8)

Machine Resources:

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Updating the Firmware (1.0.8.8 and below)

Updating the Firmware (1.0.8.8 and below)

The steps below will guide you through the process of updating your firmware if you are running firmware version 1.0.8.8 or older. If you are on a newer version (1.0.9.0 or later), please refer to the appropriate update instructions linked on the right. Download the latest firmware file from the (...)

Sending Vector Jobs from Adobe Illustrator

Sending Vector Jobs from Adobe Illustrator

When working with Adobe Illustrator, frequent updates can sometimes alter default settings or introduce changes that interfere with how vector paths are interpreted. This guide walks through the key settings that affect vector recognition. Setting Line Weight, Stroke, or Thickness The Epilog Dashboard separates raster and vector processes by the (...)

Interactive Connection Guide

Interactive Connection Guide

This guide walks you through configuring your network settings, establishing a connection, and installing the control software for your Epilog Laser system. Please select your machine type below to get started. Connection Setup Step 1: Select Your Laser System Which Epilog Laser model are you configuring? Legacy Systems Older generation (...)

Laser System Preventative Maintenance

Laser System Preventative Maintenance

Updated March 2026 | Frequency may vary based on material usage and throughput. To ensure peak performance and extend the lifespan of your laser system, follow this structured maintenance schedule. Bi-Weekly High Frequency Clean Optics: Inspect and clean mirrors and lenses. Clean Crumb Tray: Remove debris to prevent flare-ups. Monthly (...)

Laser Safety: Key Training Highlights

Laser Safety: Key Training Highlights

Module 5: Laser Injuries Module 7: Non-beam hazards

How To Pay For an Order

How To Pay For an Order

Just got a quote from Epilog? Follow this quick guide to find your order and submit your credit card payment securely.

Estimated time: 5 minutes • Skill: Basic This guide explains how to submit a credit card payment for an Epilog Laser order after receiving a quote from a technician. Follow the steps below to complete your payment quickly and securely. Submit Payment from Your Quote Locate and click the Pay (...)

How do I call Epilog Support?

How do I contact Epilog Support?

At Epilog, our goal is to resolve your issues as quickly and clearly as possible. To ensure that every case is documented, tracked, and handled by the right technician, we use email as our primary communication method rather than inbound phone calls. Why We Don’t Offer Inbound Phone Support Faster (...)

Filter Control – Connection Guide

Filter Control – Connection Guide

Wiring diagrams and pinouts for connecting external filtration systems to your Epilog.

Epilog Fusion Maker, Edge, Pro, and Galvo laser systems include a DB9 port on the right side of the control panel for managing external filtration systems. These signals are automatically assigned based on the selected filter type in the Epilog control panel. Currently, Epilog officially supports two filtration systems: Filtrabox (...)

Silent Installation of Epilog Software Suite

Silent Installation of Epilog Software Suite

As of version 2.2.16.2, the Epilog Software Suite installer includes support for silent installation, with some important caveats: Silent installation is supported, but this may not operate correctly in a headless mode. During installation, Windows may still prompt the user to confirm whether they trust Epilog as a driver publisher. (...)

Preparing Photos for Glass Engraving in Photoshop

Preparing Photos for Glass Engraving in Photoshop

Glass Engraving Steps In the Channels tab, select only the Green channel. Go to Image > Calculations. Set the Blending to Overlay, adjust the opacity to approximately 80%, and set the Result to New Document. Go to Image > Mode > Grayscale. With the photo selected, click Remove Background. Right-click (...)

Cycles vs Copies vs Passes

Cycles vs Copies vs Passes

Understanding the Copies Feature The Copies feature is designed to replicate your entire design multiple times within a single job. In this case, it will run the wood plaque two times. This is especially useful when you need additional depth to your engraving. To change the number of copies, go (...)

Custom Home Position / Center – Engraving

Custom Home Position / Center – Engraving

Laser Dashboard Setup Start by printing your file to the Epilog Engraver. The file will open in the Dashboard. In the Laser Dashboard, after choosing your settings, select the Advanced tab. Setting a temporary home position is part of the center engraving features of the laser dashboard. A center home (...)

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