Service and Repair Archives

Bearing Rails

Keep your bearing rails clean to promote smooth performance.

To begin the procedure of cleaning and greasing the bearing rails, shut off the laser and remove the power cord from the machine. Clean the Bearing Rails Manually position the lens assembly to one side. Apply rubbing alcohol to a cotton swab. Clean one end of the bearing rail by (...)

09/26/2024

Blurry Driver Screen On Windows 10

Why am I seeing a blurry driver screen on my Windows 10 High-Resolution Display?

Please find the attachment for an in-depth description

09/24/2024

Camera Board Replacement – G100

How do I replace the overhead cameras in my G100?

This guide provides step-by-step instructions for removing and replacing the overhead camera assembly in the G100 laser system. Follow all instructions carefully and ensure power is disconnected before performing any maintenance. Camera Removal Turn off the machine. Disconnect the machine from power. Loosen and remove the top screws. Remove the (...)

06/05/2025

Pro 48, Pro 32

Camera Cable Replacement

Learn how to replace the camera cables on your Fusion Pro laser system in this step-by-step video guide.

07/17/2025

Pro 24, Pro 36

Camera Calibration – Fusion Maker, Edge, and Pro 24 / 36

How do I calibrate the IRIS camera system in the Fusion Maker and Fusion Edge?

The camera calibration ensures that the IRIS camera system offers optimum accuracy when displaying artwork on material and when completing print-to-cut applications. The camera calibration should not be completed regularly. Instead, the camera calibration should only be completed if any of the following behaviors are observed: Camera feed appears completely (...)

09/26/2024

Pro 24, Pro 36

Carriage Camera Replacement – Fusion Pro 24 & 36

How do I replace the carriage camera in the Fusion Pro 24 and 36?

This document outlines the replacement of the carriage camera assembly in the Fusion Pro 24 and 36.

09/24/2024

Carriage Optics Install – Zing

How do I replace the Zing mirrors?

Please find the attachment for an in-depth description.

09/24/2024

Checking and Leveling the Table

If you notice uneven engraving or reduced power in specific corners of your Mini or Helix, the table may be out of level. This guide explains how to check and level the table for optimal performance.

Estimated time: 15-20 minutes • Skill: Beginner A perfectly level engraving table is essential for accurate focusing and consistent engraving results. This guide will walk you through checking and adjusting the table level on your Epilog Mini or Helix laser system. Checking Table Level Access the table. Power on the (...)

09/20/2024

Cleaning and Greasing the Linear Guide (IKO)

This guide provides detailed instructions for cleaning and greasing the linear guide rail on your Epilog Laser system. Over time, debris and buildup can affect motion smoothness and engraving accuracy. Performing regular maintenance helps ensure optimal performance and extends the life of your equipment. Follow each step carefully, and refer (...)

06/23/2025

Cleaning and Maintenance – Mini / Helix

How do I keep my Helix/Mini clean?

Please find the attachment for an in-depth description.

09/26/2024

Cleaning Optics – Mini / Helix

How do I clean the optics in my laser system?

Ensuring your optics are clean will help your laser system perform its best. If smoke, resin, or other contaminants are allowed to accumulate too heavily, they will reduce the available laser power and may cause damage. Dirty optics can also greatly reduce the engraving and cutting quality of your machine (...)

09/10/2024

Cleaning Procedures – Fusion Maker, Edge, and Pro

This document details the general cleaning and maintenance of the Fusion Maker, Edge, and Pro machine.

Regular cleaning of the Fusion Pro engraver will result in a longer service life of the engraver and less down time. Additionally, regular cleaning of the Fusion Pro engraver can mitigate the risk of flare-ups and other thermal events. A mild household cleaner or degreaser can be used to clean (...)

04/04/2025

Cleaning Procedures – Legend 36EXT

This procedure outlines the recommended steps for cleaning the Epilog Legend 36EXT laser system. Regular cleaning is essential to maintain optimal performance, extend the life of mechanical and optical components, and ensure high-quality engraving and cutting results. This guide covers key areas such as lenses, mirrors, motion components, fans, and (...)

04/11/2025

Cleaning the Encoder Strip: Essential Maintenance for Accurate Printing

A clean linear encoder strip helps your machine achieve accurate positioning.

Procedure Power down and unplug the machine. For your safety, completely turn off the laser system and disconnect the power cord from the back of the machine before beginning. Loosen the assembly cover screws. Using a Phillips head screwdriver, loosen the seven screws that secure the X-Axis assembly cover. There (...)

09/26/2024

Pro 32, Pro 48

Cleaning Your Optics

Cleaning the Optics on the Fusion Pro 32 & 48 Laser System

Cleaning the Lens Tube Optics To begin the procedure of cleaning your optics, with the machine powered on, select the Jog icon. Then use the joystick to move the laser head toward the front and middle of the machine to provide you easier access to the lens assembly. (...)

09/26/2024

Pro 24, Pro 36

Cleaning Your Optics

Cleaning your lens and mirrors is an essential part of routine maintenance.

Cleaning the Focusing Lens Optics The mirrors in the periscope housing are enclosed, and will likely require cleaning less often than the other components of the optics system. Let’s start by jogging the laser assembly toward the front of the machine for access to the optics, then we’ll turn off (...)

09/26/2024

Cleaning Your Optics

Cleaning your lens and mirrors is an essential part of routine maintenance.

Remove Side Panel To begin the optics cleaning procedure, shut off the laser and remove the power cord from the machine. Remove the left side panel by removing the three screws on the side of the machine. Remove the screw on the back of the machine. Remove the left side (...)

09/26/2024

Cleaning Your Optics

Cleaning your lens and mirrors is an essential part of routine maintenance.

Remove Left Side Panel To begin by the optics cleaning procedure, start by shutting off the laser and remove the power cord from the machine. Remove the left side panel by removing the four Phillips head screws on the side of the machine and the two screws on the (...)

09/26/2024

Service and Repair

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Articles: 260 items found

Bearing Rails

Blurry Driver Screen On Windows 10

Camera Board Replacement – G100

Camera Cable Replacement

Camera Calibration – Fusion Maker, Edge, and Pro 24 / 36

Carriage Camera Replacement – Fusion Pro 24 & 36

Carriage Optics Install – Zing

Checking and Leveling the Table

Cleaning and Greasing the Linear Guide (IKO)

Cleaning and Maintenance – Mini / Helix

Cleaning Optics – Mini / Helix

Cleaning Procedures – Fusion Maker, Edge, and Pro

Cleaning Procedures – Legend 36EXT

Cleaning the Encoder Strip: Essential Maintenance for Accurate Printing

Cleaning Your Optics

Cleaning Your Optics

Cleaning Your Optics

Cleaning Your Optics