Service and Repair Archives

Fan Replacement on the Epilog Mini and Helix Systems

How do I replace the fans on my Epilog Mini or Helix System?

Machine Type: Epilog Mini 18/24 and Helix Tools Needed: #2 Phillips head screwdriver, 6/32 Nut driver Flat head screwdriver or wire cutter Turn engraver off and unplug it from the wall. Face the back of the machine where the exhaust is located. Remove the 8 screws holding the back panel (...)

09/17/2024

Pro 24, Pro 36

Fiber Laser Replacement

How do I replace the fiber laser in the Fusion Maker, Edge, and Pro 24 and 36?

This document outlines the replacement of the fiber laser in the Fusion Maker, Edge, and Pro 24 and 36. After replacing the fiber laser, complete the laser alignment and focus calibration procedures.

09/24/2024

Pro 32, Pro 48

Fiber Laser Replacement – Fusion Pro 32 & 48

How do I replace the fiber laser in the Fusion Pro 32 and 48?

This document outlines the replacement of the fiber laser in the Fusion Pro 32 and 48.

09/24/2024

Fiber Laser Tube Replacement

Replace your machine's fiber laser tube.

Remove Panels Shut off the laser and remove the power cord from the machine. Use a 5/32” hex key to remove the hex screws that secure the lower panel on the rear of the machine, then remove the panel. Remove the top access panel on the left side of the (...)

09/24/2024

High Watt

Fix a Power Issue: Replacing the Dual Power Supply

How to replace the Mini / Helix dual power supply.

Remove Back Panel Shut off the laser and remove the power cord from the machine. Loosen the 8 screws on the back of the machine and remove the back service panel. Locate the two power supplies. Disconnect Electrical Leads Disconnect four of the electrical leads. Disconnect the two connectors holding (...)

09/24/2024

Low Watt

Fix a Power Issue: Replacing the Power Supply

How to replace the Mini / Helix single power supply.

Remove Old Power Supply Shut off the laser and remove the power cord from the machine. Loosen the 8 screws on the back of the machine and remove the back service panel. Locate the power supply on the left hand side of the machine. Disconnect the three electrical leads. With (...)

09/24/2024

Pro 32, Pro 48

Fixing Table Movement: Replacing the Z-Axis Belt

How to Replace the Table (Z-Axis) Belt

Estimated time: 30–45 minutes • Skill: Intermediate This procedure guides you through removing and installing the Table (Z-Axis) Belt on Fusion Pro 32 & 48 laser systems. Follow these steps to ensure correct belt routing, proper tension, and smooth Z-Axis motion for precise engraving. Z-Axis Belt Removal Power down and (...)

09/24/2024

Fixing Table Movement: Replacing the Z-Axis Motor

Replace the motor that controls your machine's table height.

Preparation Start by lowering the table to the bottom of the machine by pressing focus then the down arrow button. Shut off the laser and remove the power cord from the machine. Inside the machine, move the x-axis assembly to the rear of the machine. Put on the anti-static strap. (...)

09/24/2024

Flashing SD Cards

Learn how to flash an SD card for Epilog Laser systems using Balena Etcher.

This guide outlines the steps for flashing an SD card for your laser system. A technician must provide the required disc image file to complete this process. Do not proceed without first obtaining the correct file specific to your machine. Flashing SD Cards SD Card Removal Remove the control board (...)

06/10/2025

Pro 32, Pro 48

Floating Backplane Upgrade

How do I install the floating backplane in the Fusion Pro 32 and 48?

Applies to: Fusion Pro 32 • Fusion Pro 48 This guide provides step-by-step instructions for upgrading the floating backplane board in Fusion Pro 32 and 48 engravers. Designed for models manufactured before mid-2020, this procedure ensures proper installation and configuration of the new backplane board. By following these instructions, you (...)

09/24/2024

Pro 32, Pro 48

Front Door Interlock Replacement – Fusion Pro 32 & 48

How do I replace the front door interlock in the Fusion Pro 32 and 48?

Please find the attachment for an in-depth description.

09/24/2024

Full Guide: Removing the X-Axis Rail and Belt

How do I replace the X-Axis belt on the FiberMark?

Estimated time: 30–45 minutes • Skill: Intermediate To replace the X-Axis belt on an Epilog FiberMark laser, you must remove the X-Axis rail to allow access to the bearing guard and proper belt routing. This procedure involves three phases: removing the rail, replacing the belt, and reinstalling the rail and (...)

09/24/2024

Zing 16

Full Guide: Replacing the Laser Assembly

How do I replace the laser in my Zing 16?

Estimated time: 20–30 minutes • Skill: Intermediate This procedure will guide you through the process of removing and installing the laser assembly in your Epilog Zing 16 laser system. Following these steps ensures proper alignment, secure mounting, and optimal performance of your engraving system. Laser Removal Power down and disconnect (...)

09/26/2024

Zing 24

Full Guide: Replacing the Laser Assembly

How to Replace the Zing 24 laser assembly.

Laser Removal: Lower the table to the bottom of the machine. Turn off the machine. Disconnect the machine from its power source. Remove the four Phillips screws which secure the left-hand side panel. There are three on the side and one on the rear as shown in picture 1a and (...)

05/21/2025

Fusion Maker, Edge, Pro 24 & 36 – Linear Guide (Rev 1 IKO) Replacement

How do I replace the linear guide in the Fusion Maker, Edge, and Pro 24 and 36?

This document provides concise, step‑by‑step instructions for removing and installing the X‑Axis linear guide (IKO rail) on Fusion Edge, Maker, and Pro 24/36 engravers. Read the entire procedure before beginning, observe all safety precautions (power off and disconnect), and have the required hand tools ready. Follow each step in order (...)

09/24/2024

Generating Machine Logs

How do I generate the machine logs?

Generating machine logs enables Epilog Technical Support to gather important information about the machine, aiding in its diagnosis and troubleshooting. The process is straightforward and requires either a USB flash drive or a network-connected machine. This guide will outline the steps for generating logs. Logs can be generated one of (...)

04/09/2025

How to Install the Strain Relief Kit

How do I install the strain relief kit on my epilog laser?

Estimated time: 10–15 minutes • Skill: Basic This guide explains how to install the strain relief kit on the lens carriage of your Epilog Laser system. The kit includes a harness clamp and mounting hardware designed to guide and secure the autofocus and camera cables as they move with the (...)

09/18/2025

Pro 32, Pro 48

How to Replace the CO₂ Laser Tube & RF Unit

How do I replace the CO2 laser tube and RF unit on my Fusion Pro 32 and 48?

Estimated time: 60–90 minutes • Skill: Intermediate This guide outlines the procedure for replacing CO₂ and 120-Watt laser tubes, as well as the RF unit, on Epilog laser systems. Following these steps ensures the components are removed, installed, and connected safely and correctly. For this procedure, you will need the (...)

09/24/2024

How to Replace the Home Switch (XY PCB) – Zing

This guide will walk you through the replacement of the X/Y Limit PCB on your Zing. The X/Y Limit PCB is located on the right side of your X-Axis rail underneath the right-side panel. Removal Unplug the engraver from its power source. Next, remove the Control Assembly by loosening the (...)

09/22/2025

Pro 24, Pro 36

How to Replace the Overhead Camera Cables

Learn how to replace the overhead camera cables on Epilog Fusion Edge, Maker, and Pro 24/36 laser systems with this step-by-step video guide.

09/23/2025

Service and Repair