Service and Repair Archives

Focus Calibration Wizard

Step-by-step guide to using the Focus Calibration Wizard, available in firmware version 1.1.2.1 and later.

Focus Calibration Wizard Click the Gear icon in the upper-right corner. Select Focus. Select the lens aperture. Note: If you are unsure of the lens aperture size, check for a pressure gauge or air regulator on the right side of the machine. If present, your machine uses a 1.0″ lens (...)

05/22/2025

Pro 24, Pro 36

Focus Calibrations – Fusion Maker, Edge, and Pro

How do I calibrate the focus in the Fusion Maker, Fusion Edge, and Fusion Pro?

Please find the attachment for an in-depth description.

09/26/2024

Fusion Maker, Edge, Pro 24 & 36 – Linear Guide (Rev 1 IKO) Replacement

How do I replace the linear guide in the Fusion Maker, Edge, and Pro 24 and 36?

This document provides concise, step‑by‑step instructions for removing and installing the X‑Axis linear guide (IKO rail) on Fusion Edge, Maker, and Pro 24/36 engravers. Read the entire procedure before beginning, observe all safety precautions (power off and disconnect), and have the required hand tools ready. Follow each step in order (...)

09/24/2024

Generating Machine Logs

How do I generate the machine logs?

Generating machine logs enables Epilog Technical Support to gather important information about the machine, aiding in its diagnosis and troubleshooting. The process is straightforward and requires either a USB flash drive or a network-connected machine. This guide will outline the steps for generating logs. Logs can be generated one of (...)

04/09/2025

How to Install the Strain Relief Kit

How do I install the strain relief kit on my epilog laser?

Estimated time: 10–15 minutes • Skill: Basic This guide explains how to install the strain relief kit on the lens carriage of your Epilog Laser system. The kit includes a harness clamp and mounting hardware designed to guide and secure the autofocus and camera cables as they move with the (...)

09/18/2025

Pro 24, Pro 36

How to Replace the Overhead Camera Cables

Learn how to replace the overhead camera cables on Epilog Fusion Edge, Maker, and Pro 24/36 laser systems with this step-by-step video guide.

09/23/2025

Pro 24, Pro 36

Laser Alignment – Maker / Edge / Pro

Adjust your optics system's mirrors to ensure your laser fires precisely.

Turn On To begin the laser alignment procedure, power on the laser. For the following procedures, the table will be broken into four (4) positions. Each position is identified by its relative distance to the laser source and corresponds with the mirror to adjust for that position. Three of the (...)

09/26/2024

LC1000 – Control Module Port and LED Overview

The control module on Epilog laser systems provides connection points and LED indicators that offer system status and control feedback. This guide outlines each port and indicator located on the right side of the machine. Port Descriptions Exhaust Control: Connects to a compatible exhaust unit to send on/off commands. USB (...)

07/02/2025

Pro 24, Pro 36

Leveling the Table

How do I level the table in the Fusion Maker, Edge, and Pro 24 and 36?

This document outlines the table leveling procedure for the Fusion Maker, Edge, and Pro 24 and 36. Table level should be checked periodically to ensure that all areas of the table are the same distance from the focusing lens. If all areas of the table are not the same distance (...)

09/26/2024

Maker X-Axis Motor Install

How do I install the X-Axis motor into my Fusion Maker machine?

This document outlines the step-by-step procedure for removing and replacing the X-Axis motor in the Epilog Maker laser system. Proper handling and installation are crucial to maintaining optimal performance and avoiding damage to internal components. Please follow the instructions and diagrams carefully to ensure a smooth and successful motor replacement. (...)

07/12/2024

Pro 24, Pro 36

Manual Focus Gauge Calibration – Fusion Maker, Edge, Pro

Learn how to calibrate the manual focus gauge on a Fusion Maker, Edge, or Pro machine.

This procedure outlines the steps required to calibrate the manual focus gauge after completing the Focus Calibration Wizard. Proper calibration ensures that the gauge accurately reflects the correct focal height determined using the Calibration Wizard. Note: The Calibration Wizard is available only on firmware version 1.1.2.1 or later. To update (...)

04/21/2025

My Artwork isn’t showing up in the Epilog Dashboard

My Artwork Isn’t Showing Up in the Epilog Dashboard and the Run Time Says 0:00?

Explanation of the Symptoms When encountering this issue, you may see something similar to the image below—here we can see the artwork in the preview thumbnail, but the artwork does not appear in the work area: However, if zoomed out, we can see that the artwork did transfer to the (...)

04/25/2025

Optics Cleaning – Fusion Maker, Edge, and Pro

This document details how to properly clean the Fusion Maker, Edge, and Pro carriage optics.

Daily Maintenance Cleaning Remove the lens and carriage mirror. Safely detach both the lens and carriage mirror using the video guide below. Figure 1. Lens and carriage mirror removal process. Carriage Optics Removal Steps Disconnect the air tubing from the lens. Loosen the thumb screws on the carriage cover and (...)

04/30/2025

Pro 24, Pro 36

Power Supply Replacement – Fusion Maker, Edge, Pro 24 & 36

How do I replace the power supply in the Fusion Maker, Edge, and Pro 24 and 36?

This document outlines the replacement of the power supply in the Fusion Maker, Edge, and Pro 24 and 36.

09/24/2024

Purchase or Print a New Laser Alignment Target

Where can I buy or print out a new target for aligning my laser beam?

Accurate laser alignment is essential to achieving clean, precise engraving and cutting results. Over time, alignment targets can wear out or become damaged, which may impact the performance of your laser system. To help maintain optimal accuracy, replacement laser alignment targets are available and easy to obtain. You can purchase (...)

04/15/2024

Quick Guide: Calibrating the Joystick for Accurate Movement

Calibrating the joystick can resolve issues like delayed movement, inaccurate control, or the carriage drifting on its own while in jog mode.

Steps to Calibrate the Joystick Open the Settings Menu On the display panel, press the gear icon in the top-right corner to open the Settings menu. Image 1: Home screen with gear icon in top-right corner Access Advanced Settings Press and hold the word “Settings” on the screen until the (...)

09/26/2024

Replacing the Laser Tube

Replace your machine's CO2 laser tube.

Remove Panels Shut off the laser and remove the power cord from the machine. For this procedure you will need access to the back of the machine. Disconnect all exhaust system hoses from the rear of the machine. Using a 5/32” hex key, remove the screws that secure the rear (...)

09/24/2024

Pro 24, Pro 36

SD Card and Coin Battery Replacement – Fusion Maker, Edge, Pro 24 & 36

How do I replace the SD card and coin battery in the Fusion Maker, Edge, and Pro 24 and 36?

This guide provides step-by-step instructions for replacing the SD card and coin battery on Fusion Maker, Edge, and Pro systems. Be sure to follow anti-static precautions and use the required tools for each step. SD Card Replacement (Fusion Maker & Edge) Control Module / SD Card Removal Turn off the (...)

09/24/2024

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Articles: 54 items found

Focus Calibration Wizard

Focus Calibrations – Fusion Maker, Edge, and Pro

Fusion Maker, Edge, Pro 24 & 36 – Linear Guide (Rev 1 IKO) Replacement

Generating Machine Logs

How to Install the Strain Relief Kit

How to Replace the Overhead Camera Cables

Laser Alignment – Maker / Edge / Pro

LC1000 – Control Module Port and LED Overview

Leveling the Table

Maker X-Axis Motor Install

Manual Focus Gauge Calibration – Fusion Maker, Edge, Pro

My Artwork isn’t showing up in the Epilog Dashboard

Optics Cleaning – Fusion Maker, Edge, and Pro

Power Supply Replacement – Fusion Maker, Edge, Pro 24 & 36

Purchase or Print a New Laser Alignment Target

Quick Guide: Calibrating the Joystick for Accurate Movement

Replacing the Laser Tube

SD Card and Coin Battery Replacement – Fusion Maker, Edge, Pro 24 & 36