Service and Repair Archives

Autofocus Plunger Install

How do I replace the auto focus plunger on my mini helix engraver?

This document outlines the detailed process for installing and replacing the Auto Focus Plunger in your machine. It provides a clear, step-by-step guide to help you complete the procedure correctly and ensure the proper functionality of the new component. Follow the instructions carefully for a smooth and successful installation. Component (...)

12/03/2024

Blurry Driver Screen On Windows 10

Why am I seeing a blurry driver screen on my Windows 10 High-Resolution Display?

Please find the attachment for an in-depth description

09/24/2024

Checking and Leveling the Table

If you notice uneven engraving or reduced power in specific corners of your Mini or Helix, the table may be out of level. This guide explains how to check and level the table for optimal performance.

Estimated time: 15-20 minutes • Skill: Beginner A perfectly level engraving table is essential for accurate focusing and consistent engraving results. This guide will walk you through checking and adjusting the table level on your Epilog Mini or Helix laser system. Checking Table Level Access the table. Power on the (...)

09/20/2024

CO2 Laser Tickle Settings

What are tickle settings and how can I adjust them?

Introduced in the Epilog Mini and Helix engravers, laser tickle settings allow the user to customize certain CO2 laser characteristics by modifying the radio frequency (RF) signals sent to the laser tube. The role of the RF signal is to excite and energize the gas mixture within the CO2 laser (...)

09/24/2024

Controller Board

Replace the controller board that acts as the brain of your laser machine.

Record Settings If your machine will boot up, we’ll start by writing down some settings that will save you time later. Press the Go and Pointer button at the same time to access the Function menu and cycle through the headings by pressing the Go button. Write down the Serial (...)

09/24/2024

Extended Cold Start Guide

My laser has been inactive for a long time and will not fire.

Lasers that have been inactive for a period of time may not fire right away. There are settings in the machine to help warm the laser before use. Please start with the CO2 Laser Tickle Settings guide first. If the laser has been inactive for an extended period of time, (...)

09/24/2024

Fan Replacement on the Epilog Mini and Helix Systems

How do I replace the fans on my Epilog Mini or Helix System?

Machine Type: Epilog Mini 18/24 and Helix Tools Needed: #2 Phillips head screwdriver, 6/32 Nut driver Flat head screwdriver or wire cutter Turn engraver off and unplug it from the wall. Face the back of the machine where the exhaust is located. Remove the 8 screws holding the back panel (...)

09/17/2024

High Watt

Fix a Power Issue: Replacing the Dual Power Supply

How to replace the Mini / Helix dual power supply.

Remove Back Panel Shut off the laser and remove the power cord from the machine. Loosen the 8 screws on the back of the machine and remove the back service panel. Locate the two power supplies. Disconnect Electrical Leads Disconnect four of the electrical leads. Disconnect the two connectors holding (...)

09/24/2024

Low Watt

Fix a Power Issue: Replacing the Power Supply

How to replace the Mini / Helix single power supply.

Remove Old Power Supply Shut off the laser and remove the power cord from the machine. Loosen the 8 screws on the back of the machine and remove the back service panel. Locate the power supply on the left hand side of the machine. Disconnect the three electrical leads. With (...)

09/24/2024

Interlock Install – FiberMark

How do I replace the interlocks on the FiberMark?

Please find the attachment for an in-depth description.

09/24/2024

Interlock Install – Mini / Helix

How do I replace the Helix/Mini interlocks?

Interlock sensor replacement instructions for the Mini and Helix engraver.

09/24/2024

Laser Installation – FiberMark

How do I replace the laser on the FiberMark?

Please find the attachment for an in-depth description.

09/24/2024

Laser Tube Install – Mini / Helix

How do I replace the laser tube in my Epilog Mini or Helix?

Machine Types: Epilog Mini 18/24 and Helix Tools needed: Phillips head screwdriver #1 Turn offand unplug the laser system. Facing the back of the machine, remove the 9 screws using the Phillips head screwdriver on the back panel. The laser tube is silver in color and sits directly above the (...)

09/26/2024

Low Output – Mini/Helix

What should I do if I'm experiencing low laser output on my Mini / Helix system?

Whenever there is a perceived loss of power, it could be caused by dirty or damaged optics, bad laser beam alignment or a focus or table level issue. Below you can find links to instructions on checking and leveling the table as well as checking and fixing the alignment of (...)

04/04/2025

My Artwork isn’t showing up in the Epilog Dashboard

My Artwork Isn’t Showing Up in the Epilog Dashboard and the Run Time Says 0:00?

Explanation of the Symptoms When encountering this issue, you may see something similar to the image below—here we can see the artwork in the preview thumbnail, but the artwork does not appear in the work area: However, if zoomed out, we can see that the artwork did transfer to the (...)

04/25/2025

Optics Replacement – Mini/Helix

How do I replace the lens in my Helix and Mini?

This guide provides step-by-step instructions for replacing the carriage, steering, and periscope optics in your laser system. Follow the outlined procedures carefully to ensure proper installation and alignment. Always handle optics with care and refer to the provided alignment links after replacement to maintain optimal performance. Replacing Carriage Optics Move (...)

09/24/2024

Purchase or Print a New Laser Alignment Target

Where can I buy or print out a new target for aligning my laser beam?

Accurate laser alignment is essential to achieving clean, precise engraving and cutting results. Over time, alignment targets can wear out or become damaged, which may impact the performance of your laser system. To help maintain optimal accuracy, replacement laser alignment targets are available and easy to obtain. You can purchase (...)

04/15/2024

Replacing the Display / Keypad

Replace your machine's display panel/keypad.

Remove Side Panels Remove the left side panel by loosening the four screws on its main face, as well as the two screws on the back. Remove the right side panel by loosening the four screws on its main face, as well as the two screws on the back. Remove (...)

09/24/2024

Restore Accuracy: Replacing the X-Axis Encoder Strip

How do I replace the X-Axis encoder strip for my Epilog Mini, Helix, or FiberMark?

Estimated time: 20–30 minutes • Skill: Basic This guide explains how to replace the encoder strip and reader assembly on the Epilog Mini, Helix, or FiberMark laser system. The encoder strip is the thin clear plastic strip that the encoder reader reads to determine X-Axis position; replacing it restores reliable (...)

09/27/2024

Setting Manual Focus and Auto Focus on the Mini/Helix

How do I set manual and auto focus on my Epilog Mini or Helix?

Proper focus calibration is essential for achieving consistent and high-quality results when using laser engraving machines. This step-by-step guide outlines the process for adjusting the autofocus on Epilog Mini 18/24 and Helix machines using a 4×4 piece of anodized aluminum. By following these instructions carefully, users can ensure that their (...)

11/07/2023

Service and Repair

Mini / Helix