Drivers & Software – Legacy – Epilog Support Center

Firmware FAQ's

You've got questions, we've got answers.

How do I know what firmware version I have?

If you have older firmware, you can determine your firmware version under Settings (gear icon) > Version on the control panel. If your firmware version is newer, it will be listed at the bottom of the settings menu.

How often will I receive firmware update notifications?

If you have signed up for firmware updates, we only send new versions to customers when there are feature updates or large bug fixes. Incremental changes are only released to new production machines and don't need to be installed unless you are experiencing issues.

What do I do if my firmware update fails?

There can be many reasons why a firmware update may fail. Often, trying the update process again can solve the issue.
If the update continues to fail, contact Support .

I received a “critical error has occurred” message after a firmware update. What should I do?

This message may appear if the engraver cannot validate its network settings during startup. It generally appears after a successful firmware update.

For troubleshooting steps, follow the related Knowledge Base article.

Learn More

How do I update my peripherals?

Peripheral updates help ensure that programmable components in the engraver can communicate and operate effectively.

See the attached instructions for a detailed explanation.

Updating the Peripherals.pdf