Table of Contents
- Introduction
- Safety
- Getting Started
- Setting Up Your Laser System
- Unpacking the Fusion Ascent
- Choose Where to Locate the System
- Connecting the Exhaust
- Connecting Electrical Power
- Connecting the Laser to Your Computer
- Power on the Laser
- Set the IP Address
- Install the Software Suite & Set Up Your Laser
- Sign Up for Driver Updates and Register Your System
- Control Panel
- System Features
- Machine Maintenance
- Specifications
- Technical Support
- Warranty
- Material Settings
- Calibration
Contacting Technical Support
The technical support department at Epilog is available to assist with solving problems you may encounter using your Epilog. Please review first the common problems and solutions as noted below, then if you are still in need of assistance you may contact Epilog’s technical support department at the number or website listed below. Technical support is available in Golden, Colorado USA during the hours of 6 a.m. and 6 p.m. Mountain Time.
Technical Support Online: support.epiloglaser.com
Submit a Ticket
What to do prior to contacting Epilog Technical Support:
- Have the machine serial number available.
- Have time to work on machine. Many issues will require troubleshooting.
- Clean your machine (especially the optics), this will solve many issues.
The machine serial number can be found on the Certification/Identification Label. This engraved plate is located on the side of the machine’s cabinet. The machine’s serial number can also be found at the control panel under the settings icon. The ID label shown is for the Model 19000 product.
