Service and Repair Archives

Adjusting the X-Axis Belt Tracking

Estimated time: 30-45 minutes • Skill: Advanced This procedure outlines the proper method for adjusting belt tracking on the belt control version of the X-Axis rail. Correct belt alignment ensures stable belt tracking, smooth carriage travel, and optimal engraving performance. Warning: Only perform this procedure if absolutely necessary. Improper belt (...)

11/19/2025

Pro 24, Pro 36

Air Assist Tubing Replacement – Fusion Maker, Edge, Pro 24 & 36

How do I replace the air assist tubing in the Fusion Maker, Edge, and Pro 24 and 36?

The Air Assist (AA) Tubing in your engraver plays a crucial role in ensuring optimal performance by directing a stream of air to the engraving area. Over time, this tubing may wear out or become damaged, necessitating a replacement. This guide provides a step-by-step process for safely removing and installing (...)

09/24/2024

Pro 24, Pro 36

Autofocus Switch Replacement – Fusion Maker, Edge, Pro 24 & 36

How do I replace the autofocus switch in the Fusion Maker, Edge, and Pro 24 and 36?

This procedure outlines the steps required to safely and effectively replace the Autofocus Switch on the Fusion Maker, Edge, and Pro, laser system. The Autofocus Switch is a critical component responsible for maintaining the proper focal distance during operation. This document provides detailed instructions to ensure proper removal, and installation (...)

05/07/2025

Blurry Driver Screen On Windows 10

Why am I seeing a blurry driver screen on my Windows 10 High-Resolution Display?

Please find the attachment for an in-depth description

09/24/2024

CO2 Laser Replacement Checklist / Low Output

This guide will assist you in diagnosing and resolving low output issues with your 17000 series laser system.

Having to continually reduce speed and increase power can indicate low output from the laser. This document will help identify a low output laser tube on a 17000 Maker, Edge, or Pro machine. Checklist Optics Alignment Focus Reference Engraving Download the sample file below. Reference Engraving Open the file and (...)

04/04/2025

CO2 Laser Replacement Checklist / No Output

This guide will assist you in diagnosing and resolving no output issues with your 17000 series laser system.

These items should be checked before replacing a CO2 laser tube with no output. If the laser has been inactive for more than one (1) month, follow the Extended Cold Start Guide first. The goal of this document is to determine the operational status of the CO2 laser in a (...)

09/27/2024

CO2 Laser Tickle Settings

What are tickle settings and how can I adjust them?

Introduced in the Epilog Mini and Helix engravers, laser tickle settings allow the user to customize certain CO2 laser characteristics by modifying the radio frequency (RF) signals sent to the laser tube. The role of the RF signal is to excite and energize the gas mixture within the CO2 laser (...)

09/24/2024

Pro 24, Pro 36

Control Module Replacement – Fusion Edge, Maker, Pro

The control module is a crucial component of your Fusion Maker, Fusion Edge, or Fusion Pro engraver, enabling seamless operation and precise control. This guide provides step-by-step instructions for safely removing and installing a new control module to ensure optimal performance. Following these procedures will help you maintain your engraver’s (...)

04/04/2025

Edge Stand Assembly

How do I build my Edge Laser stand?

The Fusion Edge Stand is an essential accessory designed to support your laser system with stability and ease of mobility. Whether you’re setting up a new machine or replacing an existing stand, this guide provides step-by-step instructions to help you assemble the stand safely and efficiently. By carefully following each (...)

09/27/2024

Extended Cold Start Guide

My laser has been inactive for a long time and will not fire.

Lasers that have been inactive for a period of time may not fire right away. There are settings in the machine to help warm the laser before use. Please start with the CO2 Laser Tickle Settings guide first. If the laser has been inactive for an extended period of time, (...)

09/24/2024

Pro 24, Pro 36

Fiber Laser Replacement

How do I replace the fiber laser in the Fusion Maker, Edge, and Pro 24 and 36?

This document outlines the replacement of the fiber laser in the Fusion Maker, Edge, and Pro 24 and 36. After replacing the fiber laser, complete the laser alignment and focus calibration procedures.

09/24/2024

Flashing SD Cards

Learn how to flash an SD card for Epilog Laser systems using Balena Etcher.

This guide outlines the steps for flashing an SD card for your laser system. A technician must provide the required disc image file to complete this process. Do not proceed without first obtaining the correct file specific to your machine. Flashing SD Cards SD Card Removal Remove the control board (...)

06/10/2025

Fusion Maker, Edge, Pro 24 & 36 – Linear Guide (Rev 1 IKO) Replacement

How do I replace the linear guide in the Fusion Maker, Edge, and Pro 24 and 36?

This document provides concise, step‑by‑step instructions for removing and installing the X‑Axis linear guide (IKO rail) on Fusion Edge, Maker, and Pro 24/36 engravers. Read the entire procedure before beginning, observe all safety precautions (power off and disconnect), and have the required hand tools ready. Follow each step in order (...)

09/24/2024

Generating Machine Logs

How do I generate the machine logs?

Generating machine logs enables Epilog Technical Support to gather important information about the machine, aiding in its diagnosis and troubleshooting. The process is straightforward and requires either a USB flash drive or a network-connected machine. This guide will outline the steps for generating logs. Logs can be generated one of (...)

04/09/2025

How to Install the Strain Relief Kit

How do I install the strain relief kit on my epilog laser?

Estimated time: 10–15 minutes • Skill: Basic This guide explains how to install the strain relief kit on the lens carriage of your Epilog Laser system. The kit includes a harness clamp and mounting hardware designed to guide and secure the autofocus and camera cables as they move with the (...)

09/18/2025

Pro 24, Pro 36

How to Replace the Overhead Camera Cables

Learn how to replace the overhead camera cables on Epilog Fusion Edge, Maker, and Pro 24/36 laser systems with this step-by-step video guide.

09/23/2025

Pro 24, Pro 36

How to Replace the X-Axis Motor Driver: Step-by-Step Guide

Learn how to replace the TE0104 X-Axis Drive Board on 17000 Edge and Pro machines. This fix can potentially resolve various X-Axis motion issues and help restore smooth operation.

This guide will walk you through the process of removing, installing, and programming the X-Axis Drive Board for Fusion Edge and Pro 24 / 36 models. Proper precautions, including the use of an anti-static strap, are essential to ensure the safe handling of electronic components. Drive Board Replacement Procedure Models: (...)

04/16/2025

LC1000 – Control Module Port and LED Overview

The control module on Epilog laser systems provides connection points and LED indicators that offer system status and control feedback. This guide outlines each port and indicator located on the right side of the machine. Port Descriptions Exhaust Control: Connects to a compatible exhaust unit to send on/off commands. USB (...)

07/02/2025

Pro 24, Pro 36

Linear Guide Replacement (IKO) – Large Aperture Fusion Pro

Removal Procedure Power OFF the machine and disconnect the power cord. Remove the right and left side panels. Open the top door. Pull the rail to the middle of the machine. Move the carriage to the center. Loosen the thumb screws and open the mirror cover. Disconnect the air assist (...)

05/20/2025

My Artwork isn’t showing up in the Epilog Dashboard

My Artwork Isn’t Showing Up in the Epilog Dashboard and the Run Time Says 0:00?

Explanation of the Symptoms When encountering this issue, you may see something similar to the image below—here we can see the artwork in the preview thumbnail, but the artwork does not appear in the work area: However, if zoomed out, we can see that the artwork did transfer to the (...)

04/25/2025

Service and Repair

Fusion Edge